To access MoMoKash, the following conditions must be met:

• Have an MTN SIM card
• Have an active MoMo account
• Have more than 6 months of activity
• Be over 18 years old
• Have an identified SIM card with MoMo activated (ID card / PASSPORT / CONSULAR CARD)

• The current criteria for MoMoKash require the customer to have an identified SIM card with MoMo activated.
• The loan amount depends on the volume of MoMo transactions and credit usage.

To apply for a MoMoKash loan, you need to meet the following conditions:

• Dial *126#
• Choose option 6 for loans
• Select MoMoKash
• Enter your PIN to subscribe to the service (500 Frcs for new subscribers and 300 Frcs for renewals).

• The maximum loan amount you can access depends on your MoMo transaction history and is capped at 100,000 FCFA.
• To check your maximum eligible loan amount:
• Dial *126*62# or *126*6# and select Option 2 – Loan.
  Alternatively, you can dial *126#.
• Select Option 6 – MoMoKash.
• Enter your MoMo PIN.
• Select Option 3 – My Account.
• Then select Option 2 – Maximum Loan Amount to view the maximum amount you are eligible to borrow.

• The repayment period is 7.5% over 15 days and 15% over 30 days.
• If the loan is not repaid within 15 days, the account is automatically placed under auto-debit on the 16th day.
• Your loan is then automatically renewed, and an additional interest rate of 7.5% is applied.
• If the loan remains unpaid after 30 days, a penalty fee of 5,000 FCFA will be charged to the customer’s account on the 31st day

• The interest rate is 7.5% over 15 days
• 15% over 30 days.
• An additional 20% charge is applied after 45 days on the original loan amount borrowed and the case is referred to a law firm for debt recovery proceedings.

Yes, this amount can decrease if you no longer perform sufficient transactions from your MoMo account.

• The account is credited instantly when you request a loan via *126# option 6, then 2 for MoMoKash, and select “Request a loan”.

• Dial the USSD code *126#
• Choose option 6,
• then 2 for MoMoKash
• Select “Repay a loan” to enter the amount to repay..

No, only customers eligible for the service can initiate a loan request from the MoMoKash service.

No. No debt can be activated under the MoMoKash account of a new MTN subscriber.

• Yes, your account can be debited more than once if the total amount you borrowed has not been fully recovered.
• We will make multiple debits based on the available balance in your account until the total amount you borrowed is recovered.

• No. Any customer with an outstanding debt cannot take a MoMoKash loan (Prolongation – MoMo Helep). The customer must first settle their debt and then initiate a new MoMoKash loan request.

Yes, you will be penalized if you do not repay your loan within the required timeframe. If the loan remains unpaid after 30 days, a penalty fee of 5,000 FCFA will be added to the outstanding amount on the 31st day, in addition to any interest that has already accrued on the loan.

So, if you have an unpaid debt, you will have to pay:

• • • The principal (the borrowed amount)
    • The interest rate (which can be 7.5% over 15 days and 15% over 30 days) depending on the borrowed amount
    • The penalty of 5000Frs due to non-compliance with the repayment deadline.

• If after 30 days your loan is still not repaid, you will no longer be able to initiate a loan request from MoMoKash until your debt is fully repaid.
• If the loan remains unpaid after 45 days, the interest rate increases to 20% of the original loan amount.
• The case will also refer to a law firm for debt recovery proceedings.

• Dial: *126#
• Select: 6 (savings and loans)
• Choose the MoMoKash option
• Enter your MoMo PIN
• Select option 3 – My account
• Select option 4 – Unsubscribe

If you receive a message informing you that your account is debited for the MoMoKash service while you know you have not taken a loan, please contact us:

• Hotline: 8787 – 8400
• WhatsApp: 650528787 / 683008787
• Email: Careline.cm@mtn.com

Please contact us:

• • • Hotline: 8787 – 8400
    • WhatsApp: 650528787 / 683008787
    • Email: cm@mtn.com
    • Verifications will be made, and your account will be credited within a short period if the excess debit is confirmed.

Any customer with an outstanding debt cannot take a MoMokash loan (Prolongation – MoMohelep). The customer must first settle their debt and then initiate a new MoMoKash loan request.

MoMoKash:

• First subscription: 500 XAF and second subscription: 300 XAF will be debited.
• The maximum amount to borrow is 100,000 XAF.
• Interest rate: 7.5% for a 15-day loan and 15% for a 30-day loan.
• Penalties: 5,000 XAF.
• The borrowed amount can be used for any operation.
• The amount can be withdrawn from the account of the customer who initiated the request.
• The customer can initiate the repayment request themselves, and after 30 days, automatic recovery is implemented.
• The customer cannot take another MoMoKash loan if they have an unpaid debt.

MoMoHelep:

• Subscription is free (0 XAF).
• The maximum amount to borrow is 100,000 XAF.
• Service implemented to finalize a transaction when the full amount is not available in the account.
• The amount cannot be withdrawn from the customer’s account.
• Repayment is done automatically after a deposit or transfer into the account.
• The customer can take multiple loans up to the limit of the amount they are eligible for.
• Interest rate: 3.5% and 0.5% applied on the loan principle each day until the 30th day.
• Penalties: No penalties applied.

• Yes, an MTN customer can register for both MoMoHelep and MoMoKash.
• They must have only one active loan, either with MoMoHelep or MoMoKash.
• They must repay their debt to MoMoHelep before initiating a request with MoMoKash.