Identification

Identification

Why must I get my MTN phone number registered ? Why must I get my MTN phone number registered ?

According to the regulations enforced in Cameroon, more specifically Decree 2015/3759 setting the terms of identification of subscribers and terminal equipment of electronic communication networks, all mobile subscribers in the national territory must provide a valid ID benefit from the services of mobile operators. You can find the entire decree below.

If my line is suspended, why am I suspended ? If my line is suspended, why am I suspended ?

Your line may be suspended for one of the following reasons:

– Documents provided to MTN for your identification have expired.
– You have more than 3 numbers registered with the same identity card
– Your information has been incorrectly entered by the operator

How to get identified?

What should I do to get identified ? What should I do to get identified ?

The operation is done FREE in an MTN point (agency, kiosk, shop partner) with one of these valid documents:

For Cameroonians:
– National Identity Card
– Valid receipt

For foreigners.
– Valid Passport
– Valid residence card
– Refugee card for refugees.

For Minors.
– Birth Certificate.
– Valid National Identity Card or Receipt.

NB:
– Make sure your information is well registered before signing.
– The photocopy of the Id card is not an acceptable document for identifications.

How do I check the status of my identification ? How do I check the status of my identification ?

You can dial *293# or send STATUS to 8758 or through the link mystatus.mtn.cm. It’s free.
You can also get in touch with an MTN agent for support here on MyMTN Cameroon or on one of our digital support channels (Whatsapp, Facebook, Twitter) or go to any of our MTN Stores (agency or partner shop) with a valid document.

How to check the list of identified numbers with my CNI ? How to check the list of identified numbers with my CNI ?

You can dial *293# or through the link mystatus.mtn.cm. It’s free.
You can also get in touch with an MTN agent for support here on MyMTN Cameroon or on one of our digital support channels (Whatsapp, Facebook, Twitter) or go to any of our MTN Stores (agency or partner shop) with a valid document.