The Remittance service facilitates monetary exchanges between operators across different networks and countries. Two types of remittance are recognized: Inbound and Outbound.

Inbound remittance: Receiving transfers from international partners. Partners include:

1. Onafriq
2. Peers Exchange
3. Thunes
4. Terrapay
5. Aza Finance
6. BnB

Within the CEMAC region: Transfers are executed between operators in the six CEMAC countries:

1. Cameroon (Mobile network operators, Micro finances and available banks available on the network.)
2. Gabon (Mobile network operators, Micro finances and available banks available on the network.)
3. Central African Republic (Mobile network operators, Micro finances and available banks available on the network.)
4.  Congo Brazzaville (Mobile network operators, Micro finances and available banks available on the network.)
5. Chad (Mobile network operators, Micro finances and available banks available on the network.)
6. Equatorial Guinea (Mobile network operators, Micro finances and available banks available on the network.)

Transfers can also be made to other African countries such as Ghana, Ivory Coast, Benin, Nigeria, and Senegal via Ecobank Rapid Transfer.

* Ecobank Rapid Transfer is a service that virtualizes the bank’s physical counter and allows customers to send money to their MoMo wallets or an Ecobank account.

If I am outside the country, can I access my account and send money to another country? Yes, this is possible, provided you are on roaming.

• Who is eligible ?

The Remittance service is for all MTN subscribers who wish to conduct financial transactions with other operators across the country, the continent, and beyond.

• Benefits of the service:

Facilitate exchanges between mobile network operators and financial institutions. Ensures reliability, confidentiality, and speed.

Access is through *126# or via the MoMo App.

• How to send money via USSD: Dial *126#, then select 5, followed by 1. A list of countries in the CEMAC region will be displayed (Cameroon, Chad, Central African Republic, Congo Brazzaville, Equatorial Guinea, and Gabon).

• How to send money via MoMo App: Open the MoMo App, choose “Send Money,” then “Other Networks,” and finally select the destination country.

Receiving money free?

Yes, receiving money is free regardless of the originating country.

Cost of the service:

1. Transfers within the CEMAC region from account-to-account equivalent to redraw cost 2% of the transfer amount.
2. Transfers to countries outside the CEMAC region (Ghana, Nigeria, Ivory Coast, Benin, and Senegal): Ghana and Nigeria: 4% of the transfer amount.
3. Benin, Senegal, and Ivory Coast: 3% of the transfer amount.

What should I do if I send money to the wrong number via interoperability?

Contact MTN through our support channels (8787 or careline.cm@mtn.com), and we will liaise with the operator to verify, secure, and return the funds.

What if the recipient makes a transfer error?

The sender must contact their operator to request a return of the funds. Support channels available (email, phone, chat): Customers can write to Careline.cm@mtn.com, call 8787, or chat with Zigi at 650528787.

Is there an online help center or FAQ section?  Yes, Zigi.

By adhering to data privacy policies: Conditions of use: You must be an MTN subscriber with a MoMo account registered in your name.

Can I modify or cancel my subscription? Yes, subscription modifications are allowed. Performance and Availability What should I do in case of service interruptions or outages? Notify MTN through the support channels so the support team can address the issue.

Updates and Upgrades Frequency of updates or improvements: Services are updated whenever new destinations are added to the Remittance network. Will I be informed about new features or changes? Yes, customers will be notified.

Feedback and Continuous Improvement How can I provide feedback on the service? Feedback is collected through customer satisfaction surveys.

Is there a process for suggesting improvements or reporting problems? No formal process exists.

Support and Assistance How can I get help if I encounter a problem?

Contact MTN via 8787 or email Careline.cm@mtn.com for assistance.