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MoMo

Push and Pull

What is Push and Pull? What is Push and Pull?

The Push and Pull service in Mobile Money allows any MTN customer to transfer money from their bank account to their Mobile Money account, and from their Mobile Money account to their bank account.

In other words, the MTN customer can take money from their bank account using their MoMo account and transfer money from their MoMo account to their bank account.

Can any MTN subscriber subscribe to this service? Can any MTN subscriber subscribe to this service?

Any MTN subscriber with a MoMo account and a bank account in one of the partner banks can subscribe to this service. Below are the partner banks for the Push and Pull service:

    • Ecobank
    • UBA
    • Afriland Bank
What is the procedure to link your bank account to your Mobile Money account? What is the procedure to link your bank account to your Mobile Money account?

To link your Mobile Money account to your bank account, the customer must:

    • Approach their bank (UBA, Ecobank, Afriland)
    • Fill out the provided form
    • Submit the form once completed to link the account
    • Test at the bank to ensure your account is effectively linked to your Mobile Money account with a small transaction
What are the advantages of this service? What are the advantages of this service?
  • Saves time: Avoids long queues at banks
  • Ability to make transactions without moving at home, at the office, at the hair salon, etc.
  • Speed
  • Reliability
  • Security
Are there any fees for activating this service? Are there any fees for activating this service?

No, the activation of the service is free .

What is the difference between push and pull? What is the difference between push and pull?

Push is done from the MoMo account to the bank account. Pull is the action taken from the bank account to the MoMo account.

Can I link more than one account (my checking account + savings account) to my Mobile Money account? Can I link more than one account (my checking account + savings account) to my Mobile Money account?

Yes, the customer can link more than one bank account to their Mobile Money account. The customer just needs to follow the procedure each time for each account.

After how long can I perform a push or pull operation? After how long can I perform a push or pull operation?

Once you finalize the linkage of your bank account to your MoMo account, you can initiate a request based on your need, either push or pull.

How do I transfer money from my Mobile Money account to my bank account? How do I transfer money from my Mobile Money account to my bank account?

Follow the procedure below to transfer money from your Mobile Money account to your bank account:

    • Dial *126#
    • Choose 5
    • Then 1 (Cameroon)
    • Choose 1 again (bank transfer)
    • Choose 1 again (transfer from MTN to the bank)
How do I transfer money from my bank account to my Mobile Money account? How do I transfer money from my bank account to my Mobile Money account?

Follow the procedure below to transfer money from your bank account to your Mobile Money account:

    • Dial *126#
    • Choose 5
    • Then 1 (Cameroon)
    • Choose 1 again (bank transfer)
    • Choose 2 (transfer from the bank to MTN)
Can I check the balance of my bank account from my phone? Can I check the balance of my bank account from my phone?

Yes, you can check the balance of your bank account from your phone by following the procedure below:

    • Dial *126#
    • Choose 5
    • Then 1 (Cameroon)
    • Choose 1 again (bank transfer)
    • Choose 3 (bank account balance)
What are the fees associated with the Push and Pull service per transaction? What are the fees associated with the Push and Pull service per transaction?
  • Pull from ECM Bank to MoMo: 1% HT
  • Pull from UBA Bank to MoMo: 1% TTC capped at XAF 1000
  • Pull from AFB Bank to MoMo: Free
  • Push MoMo to Bank: Cash Out fees
How do I proceed when I receive the message "your transaction is being processed"? How do I proceed when I receive the message "your transaction is being processed"?

We invite you to kindly wait, as the transaction is not yet finalized. This error message is due to a slight network disruption.

How do I proceed when my bank account is not credited after a successful transfer from my MoMo to my bank account? How do I proceed when my bank account is not credited after a successful transfer from my MoMo to my bank account?
  • If your bank account is not credited, we invite you to kindly contact us :
  • By Calls: 8787 – 8400
  • WhatsApp: 650528787 / 683008787
  • Email: Careline.cm@mtn.com
How do I proceed when the message "transaction failed" is sent to a client after a transaction from the MoMo account? How do I proceed when the message "transaction failed" is sent to a client after a transaction from the MoMo account?

For any message received indicating a failed transaction, we kindly ask you to retry your transaction, as it did not go through. However, the client’s account has not been debited.

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