MoMo Helep is a financial facility that allows MoMo customers to complete transactions initiated from their MoMo wallet even if they have insufficient funds. Eligible transactions include:

• P2P (within the MoMo network and to another network)
• MoMo Pay (to pay merchants within the MoMo network and another network)
• Purchase of bundles (for my number, for another number, from MTN MoMo Gift)
• Purchase of credit (for my number, for another number, from MTN MoMo Gift)
• Bill payments
• Payment of vouchers

• Dial the code 126# or 126*61# on your phone.
• Choose the MoMo Helep option to subscribe to the service.
• Enter your PIN code to confirm your identity and finalize the subscription.
• Select the ‘6 – Savings and Loans’ option in the menu that appears. The system will then process your credit score, and you will receive a message informing you of your overdraft limit via SMS. Once the subscription is complete, you will receive a confirmation message, and if the amount is lower than your MoMo account balance, you will receive a suggestion to complete the transaction using MoMo Helep.

• Free Subscription: Subscribing to the MoMo Helep service is completely free. There is no cost to sign up and start using the service.
• Flexible Use: You can use MoMo Helep multiple times for various operations throughout the day, as long as you do not exceed the assigned overdraft limit.
• Easy Access: MoMo Helep allows you to complete your transactions even if your balance is insufficient, offering greater financial flexibility.
• Continuous Accessibility: The service is available at any time, allowing you to manage your finances according to your needs, 24/7

Your MoMo Helep loan can be used for the following types of transactions:

Payments: You can use your MoMo Helep loan to make payments such as:

• Credit (mobile)
• Internet bundles
• Bills: Canal+, Camwater, Eneo, Taxes, MTN bills, etc.

Transfers (P2P): You can also use MoMo Helep to send money to other users via Person-to-Person (P2P) transfers.

• No, subscribing to the MoMo Helep service is free.

• When you take out a loan, the access fee is 3.5% of the amount.
• You will also be charged daily fees of 0.5% applicable to the remaining principal, for 30 days or until full repayment within the 30 days.

• Automatic Repayment: As soon as you receive money in your MoMo account, the amount owed (including the principal and fees) will be automatically debited to repay your MoMo Helep loan.

• No, there is no limit. The customer can initiate as many loans per day as they wish, up to the eligible amount

• No, any customer with an outstanding debt (including Extension or MoMoKash) cannot receive a MoMo Helep loan.
• The customer must first settle their outstanding debt before being able to initiate a new MoMo Helep loan request.

If a customer does not repay their loan after 30 days, several actions will be taken:

• The customer will no longer be able to take out a MoMo Helep loan or use the service until they have repaid their debt.
• Their credit limit will also be reduced.
• The customer will be blacklisted, preventing them from accessing the MoMo Helep service until the debt is fully repaid.

• No additional fees will be applied after 30 days, as the maximum fees are set at 18.5% over a 30-day period.
• The interest rate will no longer apply, but the customer’s account will be deactivated. The customer will not be able to borrow via MoMo Helep until the debt is repaid.
• The customer will not be able to unsubscribe from MoMo Helep without fully repaying the debt. In case of non-repayment, the customer will be blacklisted, preventing them from accessing the MoMo Helep service

• No, you will not pay any fees for a second subscription to the MoMo Helep service after your account has been deactivated.
• The subscription remains free (0 FCFA) for all MoMo customers, whether they are new or resubscribed.

To unsubscribe from the MoMo Helep service, follow these steps:

1. Dial the code *126# on your phone.
2. Select option 6 (Savings and Loans).
3. Choose option 1 (MoMo Helep).
4. Select option 3 (Unsubscribe).

Important: To unsubscribe from MoMo Helep, the customer must have no outstanding debt. Make sure to settle any debt before proceeding with the unsubscription.