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MoMo Bills Payment Hospicare MoMo Helep Stay Safe: Set Your recovery Number Now! MoMo Account Management Momo Bill Payment Fees Eneo Prepaid Bill payment ENEO Postpaid Bill Canal +Bill payment MoMo Self-Reversal Push and Pull Remittance ENEO token recovery Momo Self-Service PIN Reset Camwater Bill payment MoMoKash

MoMo

MoMo Bills Payment

Bill payment via MTN MoMo Bill payment via MTN MoMo

Bill payment via MTN MoMo

How it works?

To pay your bill (ENEO, Canal+, MTN Bills, etc) via MoMo, just dial *126#, then choose 2 for “Bill Payment”. Then choose the invoice you wish to pay and follow the procedure.

You can also pay using the MoMo App, then click on Bills and choose the type of bill to pay.

How much does it cost?

The bill payment via MoMo is a function of the amount of your bill.

What channels does Mobile Money offer customers to perform payment? What channels does Mobile Money offer customers to perform payment?
  • Ussd Code *126 #
  • MoMo App,
  • QR code
How do you make a Mobile Money payment? How do you make a Mobile Money payment?

Dial *126# (the Mobile Money short code).

  • Select option 2 for ‘Pay Bills / Services’.
  • Select the service you would like to pay for and follow the step.
  • Confirm with your secret code.

MoMo App

  • Select ‘Bills’.
  • Select the service you would like to pay for and fill in the fields indicated.
  • Confirm with your secret code.
How do I pay at retailers with MoMo? How do I pay at retailers with MoMo?

Dial *126# (the Mobile Money short code).

  • Dial *126*4*XXXXXX*Amount# (XXXXXX is the merchant code, it 6 digits )
  • (Merchant payment) and Confirm with your secret code.

 MoMo App

  • Select ‘MoMo Pay’.
  • Select MoMo id, dial the merchant code, enter the invoice amount.
  • Confirm with your secret code.
How do I pay retailers with QR Code How do I pay retailers with QR Code
  • Use the QR code installed on your telephone
  • Check that the information on the telephone is correct with that on the retail outlet
  • Enter the invoice amount
  • Confirm with your secret code.
What are the most commonly used payment services? What are the most commonly used payment services?
  • Merchant payement
  • Eneo
  • Camwater
  • Canal Sat
  • School fees
  • Solar energy
What should I do if I haven't received my token after paying my Eneo Prepaid bill? What should I do if I haven't received my token after paying my Eneo Prepaid bill?

You can initiate the process to resend the token yourself by following these steps

  • Dial *126*21#,
  • Then dial 3 and confirm with your PIN code.
  • If you still don’t receive the token, please contact our support channels. When reaching out, kindly provide the following details:
  • Your contract number
  • The phone number of the payer
  • The transaction date
How can I top up my MoMo account? How can I top up my MoMo account?

You can easily top up your MoMo account by making a deposit with an authorized MoMo agent. Simply provide the cash, and the agent will immediately credit your MoMo account.

How can I cancel a wrong transaction made from my phone? How can I cancel a wrong transaction made from my phone?

Dial *126#

  • Choose option 7 for ‘My account’.
  • Select option 6 for ‘Reverse Transaction’.
  • Select the transaction you wish to reverse, add an annulation message, and confirm with your code.
  • You’ll receive a message confirming that the reversal request has been successfully initiated. If you need further assistance, feel free to reach out
Is self-reversal available for payments, or is it only applicable to P2P transactions? Is self-reversal available for payments, or is it only applicable to P2P transactions?

Self-reversal is only available for (P2P) transactions. It is not applicable to other types of payments.

What should I do if I forget my MoMo PIN? What should I do if I forget my MoMo PIN?

Dial *126#

  • Select 7
  • Select 3
  • Create a new pin code with 5 digits which respect safety rules (dial it twice):
  • Press on OK (Approve)
  • This procedure is valid when the customer has less than 5000 XAF in his account, otherwise please contact the nearest shop for assistance.
What should I do if my account is charged twice? What should I do if my account is charged twice?

Contact us via Call Center: 8787 or Email: careline.cm@mtn.com

Below are necessary information’s to share with the agent

  • Transaction id
  • The phone number of the person who carried out the transaction
  • Date and time of the transaction
How can I obtain proof of payment? How can I obtain proof of payment?
  • Ussd code dial *126*7*2 # and confirm with your Pin code (Last 5 transactions)
  • MoMo App, choose transactions history (Last 10 transactions)
  • For bill payment use the link. http://10.66.31.97:3000/
What should I do if I pay for my solar energy but don’t receive the token? What should I do if I pay for my solar energy but don’t receive the token?

Contact us via Call Center: 8787 or Email: careline.cm@mtn.com

Below are necessary information’s to share with the agent

  • Transaction id
  • The meter number
  • The phone number of the person who carried out the transaction
  • Date and time of the transaction
What should I do if I pay for Camwater, and my account is debited twice? What should I do if I pay for Camwater, and my account is debited twice?

Contact us via Call Center: 8787 or Email: careline.cm@mtn.com

Below are necessary information’s to share with the agent

  • Transaction id
  • The meter number
  • The phone number of the person who carried out the transaction
  • Date and time of the transaction
What should I do if I pay for Eneo prepaid but don’t receive the token? What should I do if I pay for Eneo prepaid but don’t receive the token?
  • Dial *126*21#
  • Select 3
  • Enter the meter number and confirm with your Pin code

If the customer is not satisfied Contact us via our dedicated channels.

Below are necessary information’s to share with the agent

  • Transaction id
  • The meter number
  • The phone number of the person who carried out the transaction
  • Date and time of the transaction
What should I do if I don’t receive the SMS to confirm my transaction? What should I do if I don’t receive the SMS to confirm my transaction?
  • Ussd code dial *126*7*2 # and confirm with your Pin code (Last 5 transactions)
  • MoMo App, choose transactions history (Last 10 transactions)
Can I schedule a bill payment in advance to avoid service suspension? Can I schedule a bill payment in advance to avoid service suspension?

Currently, only transfer schedules are available. We recommend your payments ahead of time to avoid any disruption in service.

What happens if I accidentally pay more than the required amount? What happens if I accidentally pay more than the required amount?

If you have overpaid, we offer two solutions:

  • You can choose to receive products equal to the excess amount.
  • You can request a refund by contacting the shop manager.
What happens if I pay less than the required amount? What happens if I pay less than the required amount?

In this case, you have several options to settle the difference:

  • You can pay the outstanding balance in cash.
  • You can pay the difference using a debit card, if available.
  • You can make the additional payment via MoMo in a separate transaction.
  • If you are enrolled in the MoMo HELEP service, you can use it to cover the remaining amount.
Is there is recommendation regarding payment timelines Vs the bill due date to make sure the payment is TIMELY considered before the service suspension? Is there is recommendation regarding payment timelines Vs the bill due date to make sure the payment is TIMELY considered before the service suspension?
  • To ensure your payment is processed before the due date, we recommend making the payment at least 72 hours in advance.
  • If you encounter any issues, please don’t hesitate to contact our customer service for assistance
  • Call Center : 8787
  • Email: careline.cm@mtn.com
  • WhatsApp: 650528787 / 683008787
  • ZIGI 650528787
  • Application: MoMo App.
  • For any complaints, do raise the issue to the nearest service center (the link to put here for the Map of stores)
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