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Eneo Prepaid Bill payment
How do you make ENEO Prepaid Bill payment?
- Dial *126*21# (the Mobile Money short code)
- Select option 2 for ‘Prepaid ENEO invoice’ and follow the procedure
How do you make ENEO Prepaid Bill payment via MoMo App ?
- Select ‘Pay’.
- Select “Utilities”
- Select ‘ENEO Cameroun
- Select the type of bill and follow the procedure.
What should I do if I don't receive notification of payment of my ENEO Prepaid Bill?
- Ussd code: dial *126*7*2# and confirm with your Pin code (Last 5 transactions)
- On the MoMo App in the dashboard, select “utilities”, then “recently paid” then go to “view all” and select Electricity.
What should I do if my account is charged twice?
- Contact us via Call Center: 8787 or Email: careline.cm@mtn.com
- Below are necessary information’s to share with the agent
- Transaction ID
- The phone number of the person who carried out the transaction
- Date and time of the transaction
What are the Fees?
| Amount | Fees |
|---|---|
| [1-10.000 F] | XAF 100 |
| [10.001-20.000 F] | XAF 200 |
| [20.001-50.000 F] | XAF 350 |
| [50.001-100.000 F] | XAF 500 |
| [100.001-1.000.000 F] | XAF 700 |
Can I pay ENEO Prepaid Bills for someone else using my phone number?
Yes, you can. Simply enter the subscription number of the person you want to pay for when prompted.
Make sure to verify the name associated with the subscription before confirming the payment.
How to contact us for assistance?
- Call Center : 8787
- Email: careline.cm@mtn.com
- WhatsApp ZIGI: 650528787
- Application: MoMo App.
For any complaints, do raise the issue to the nearest service center (the link to put here for the Map of stores)