Customer Engagement Day
MIT CUSTOMER ENGAGEMENT DAY LAUNCH
MIT MoMo CARAVAN / 25 July 2025
Customer Experience Team to joint the MoMo App MIT caravan, ensuring a close-up customer experience through the Connect initiative with the appropriate wear.
🎯 Objective:
To enhance the customer experience by creating direct, human-centered interactions between MTN and its users in the field. Brand Girls act as frontline ambassadors who listen, educate, assist, and represent the brand with empathy and professionalism.
🔑 Key Activities:
1. Customer Experience Support
2. Feedback Collection & Escalation
3. Customer Education
4. Personalized Recommendations
CHAZU Activation / Bertoua
CHAZU Buea is over, let’s hit the road to Bertoua
FROM 26 TO 30 July 2025
Customer Visit to B2B Customers
We want to listen to B2B customers in a convivial way, no formal meetings, just a surprise visits. The aim is to show them we care, and we are always there to support. We shall select 5 – 10 new SMEs customers for a customer visit with the support of a Senior Manager. This will be done at douala.
Date: 25th July
Time: 10AM – 3PM
Location: Douala – AKWA Customer office
Customer Visit to Hight Value Customers
We want to listen to HVC in a convivial way, no formal meetings, just a surprise visits. The aim is to show them we care, and we are always there to support. This will be done at douala.
Date: 25th July
Time: 11AM – 5PM
Location: Douala – AKWA Customer office
Breakfast with B2B Customers (SMEs)
We recently had the Y’ello Tech Summit in Douala, and we need to touch our B2B customers in Yde. We shall gather 40 – 50 B2B customers at the HO in Yde to listen, understand their needs and proposed them the solutions to address their needs.
Date: 29th July
Time: 9h
Location: MTN Head Office Yaoundé
Closure EVENT
Date: 31th July
Time: 10AM – 6PM
Location: Douala – Yello House