MTN, the leading telecommunications company in Cameroon, announces the opening of its new store in Douala, hosted in the new Douala Grand Mall shopping complex. The new MTN Store was inaugurated on 15 December 2020 during a ceremony presided over by the Governor of the Littoral Region, Mr. Samuel Ivaha Diboua. The ceremony was attended by the representative of the Mayor of Douala, several administrative and municipal authorities, customers and partners of MTN Cameroon.
This new Service Centre, whose design is in keeping with the modern architecture of the Douala Grand Mall, is open to the public every day from 8am to 10pm. The facility is manned by a team of competent and motivated agents ready to efficiently accompany clients in the new digital world and above all, offer everyone a unique and exceptional quality customer experience.
As is the case with other stores, at the Douala Grand Mall, individuals, companies and other institutions will have access to all the services offered by MTN Cameroon: Subscriptions, SIM card identification, SIM swap, Mobile Money transactions, purchase of telephones, modems and other connected terminals, after sales service… A VIP corner is also available.
“The city of Douala welcomes this new store of MTN Cameroon with pride… This marks the willingness of MTN Cameroon ‘s Top Management to get closer to its millions of customers to offer them a quality and accessible service. I take this opportunity to warmly congratulate the officials of MTN Cameroon for their commitment to improve the living conditions of the people alongside the public authorities,” said Mrs. Marie Din Adzogo, representative of the Mayor of Douala.
For MTN, “this is the concretization of our promise to be ever closer to our customers, listen to them and serve them better. Because our customers are not just numbers, they are our family. Together we form the largest community in Cameroon with more than 10 million customers” explained Stephen Blewett, CEO of MTN Cameroon.
The MTN store in the Douala Grand Mall is the 7th in the economic capital and 22nd in Cameroon. A network of more than 80,000 access points for distribution partners across the ten regions completes this ever-growing proximity system, which ensures the satisfaction of more than 10 million people on a daily basis.