To set up your MTN Home Box, please follow these steps:

1. Unbox the Device: Carefully remove the MTN Home Box and its accessories from the packaging.​

2. Connect the Antenna: If your device has an external antenna, attach it securely to the designated port on the box.​

3. Insert the SIM Card: Place the MTN SIM card into the SIM slot, ensuring it’s properly seated.​

4. Power Connection: Plug the power adapter into the box and connect it to a power source.​

5. Connect to Your Computer: Use an Ethernet cable to connect the box to your computer, or connect wirelessly using the default Wi-Fi credentials provided with the device.​

6. Access the Web Interface: Open a web browser and enter the default IP address (usually 192.168.1.1) to access the device’s settings.​

7. Log In: Use the default username and password (often “admin” for both) to log in.​

8. Configure Settings: Follow the on-screen instructions to set up your internet connection, change the Wi-Fi name (SSID), set a secure password, and adjust other preferences

How do I turn on the Home Box?

• S20 Model:

  • Action: Press the power button once.

  • Location: The power button is located near the bottom-left corner of the back panel. This button is used to turn the device on with a single press.

• T30 Model:

  • Action: Press and hold the power button for 3-5 seconds to turn the device on.

  • Location: The power button is located near the bottom-right area of the back panel.

• S20 Model:

  • Blue Light: The system is functioning properly with the identified signal.

  • Red Light: The identified signal is not working and needs assistance.

  • No Light: The device is off, or no signal is detected.

• T30 Model:

  • Blue Light: The system is functioning correctly with the identified signal.

  • Red Light: The identified signal is not working and needs assistance.

  • Green Light: The signal is weak, and the device is searching for a better network connection.

  • No Light: The device is off, or no signal is detected.

• Ensure that the device is properly plugged in and connected to a working power outlet.

• If the device still doesn’t turn on, check if the power button is pressed for the appropriate duration (1 click for S20, 3-5 seconds for T30).

• If there’s no light after turning it on, ensure the device is receiving power and isn’t malfunctioning. You may also need to contact customer support for assistance.

Green Light: The T30 model is experiencing a weak signal and is searching for a better network. This often happens if the device is placed in an area with poor reception.

• Action: Try moving the device to a location with a stronger signal or closer to a window for better reception.

Red Light: This indicates that the device is unable to detect a working signal. The issue may be with the network provider, the location of the device, or a technical malfunction.

• Action: If the device is within range of a known network, check the signal or try restarting the device. If the issue persists, contact your service provider for support.

No Light: If the device has no light, it means there is no active signal.

• Action: Ensure the device is plugged in and turned on properly. If there’s still no light, move the device to a location with better signal reception. If there is still no signal, contact customer support for further assistance.

• For most issues with connectivity, a soft reset might help. Turn the device off, wait for 10 seconds, and then turn it back on.

• For more serious issues, you may need to perform a hard reset by holding the power button for a longer period or following specific reset instructions from the user manual or customer support.

• S20 Model: The power button is located on the back panel, towards the bottom-left

• T30 Model: The power button is located on the back panel, towards the bottom-right

Yes, the signal strength can improve by changing the device’s location. Try placing it near a window or in a more open area. Avoid areas where the signal might be blocked by walls or other obstructions.

The blue light means the device is connected to a network and operating normally. If you experience connectivity issues, you can check the light indicators (e.g., green or red lights) to assess the situation and troubleshoot.