MTN HOME NoLimit is an MTN offer that provides an innovative experience in terms of internet usage at Home. This new value proposition will provide customers unlimited bundles with a dedicated bandwidth.

Exactly as we already have it on current MTN Home standard bundles, with these new bundles customers will have:

• A free device at registration (for 3 months payment upfront at registration)
• TDD LTE Internet access
• Dedicated bandwidth
• Minutes of calls (MTN calls)
• Play VOD free access
• FAF numbers

To be eligible to this service few parameters need to be checked to ensure that customers will be able to enjoy the service:

• Customer could already be onboarded on MTN Home, but he needs first to be covered by the TDD sites this can be checked via MTN website.
• Customer needs to be manually provisioned by the support team.
• MSISDN should be on any prepaid service class: MTN Go, MTN Extra, MTN Pro Control, MTN Staff, MTN Spouse, and MTN Contractors.

To get MTN HOME NoLimit, the customer must first register his MTN HOME account number by:

• Either going to a service center
• Or Booking a rendezvous with the dedicated team available on call at 679 00 96 51. A dedicated care agent will go to the customer location/house for the operation

For the registration, the customer must provide the below details:

• An active MTN number that will be used as the MTN HOME account number
• An email
• 01 or 02 alternate numbers that will receive all notifications and digital add-on related to MTN HOME OFFER of the provided account number and manage the offer

The registration is FREE and is done when the customer pays for the first subscription.

The registration is performed by MTN care agents via the MTN HOME customer care portal.

After registration, the customer must activate his MTN HOME account by following the below steps:

• Insert the MTN HOME SIM card in the device on which he wants to use his MTN HOME NoLimit offers
• Switch on the device at the location he wants to use his MTN HOME NoLimit offers
• Dial *202*MTNHOME_ACCOUNT_NUMBER# from any device and any MTN number
• Enter 1 to confirm

The above will activate the MTN HOME account and the first subscription. If the customer paid for many subscriptions, the subsequent subscriptions will be automatically done by the system each at the end of the previous one without any additional fees or action from the customer.                                                                          After successful registration an auto email will be sent automatically to  HomeTDDSupport.CM@mtn.com the MSISDN configuration at the backend level. The Device will be ready to use after 24H in a covered area

No, the registration is done only once before starting using MTN HOME NoLimit offers.

To subscribe to MTN HOME NoLimit offers:

• Dial *202# from any device and any MTN number
• Select option 5 and enter the MTN Home account number for which we want to subscribe
• Select the bundle that you want to purchase
• Select the payment method (Airtime or MoMo) to confirm the transaction If the customer chooses to pay with MoMo, he must follow the steps to complete the transaction:
• Dial *126# (If the push notification for debit request approval is not displayed)
• Enter MoMo PIN

To check the status of activated MTN HOME NoLimit offers:

• Dial *202*99# from any device and any MTN number
• Enter or select the MTN HOME UNLIMITED account number that has the offer
• Select an offer to see the status (expiry date, etc.)

Yes, the customer can subscribe to different MTN HOME NoLimit offers as he wants. But in that case the usage speed will be the highest speed for the bundles subscribed.

Yes, the customer can subscribe to the same MTN HOME NoLimit offer as many as he wants.

The extension will be done as follows:

• Voice bonus for MTN Calls that is given to Alternate number will be added to the remaining, and expiry date will be reset to 30 days from the subscription date.
• There is no change in terms of Speeds

No, MTN HOME NoLimit offers must be used only in the customer location (house)

To use MTN HOME NoLimit offers in another location, the customer must:

• Go to a service center ask for location change
• Call the Squad team available on call at 679 00 96 51 and ask a support to change the location

By doing this, customer will be able to use MTN HOME UNLIMITED offers ONLY in the new location

No, MTN HOME NoLimit offers must be used only with a single device: the device that is linked to the MTN HOME account number at the registration

To use MTN HOME NoLimit offers with a device other than the one linked to the MTN HOME account number at the registration, the customer must:

• Go to a service center to reset the device setting mapping
• Call the Squad team available on call at 679 00 96 51 to get more information

By doing this, customer will be able to use MTN HOME NoLimit offers ONLY with the new device

MTN HOME NoLimit offers are charged:

• By interval of 10KB for Internet
• By interval of 1 second for calls
• Free for calls to FAFs numbers

To update MTN HOME account details, the customer must:

• Go to a service center
• Call the Squad team on 679 00 96 51 to get more details

To activated automation renewal of MTN HOME NoLimit offers:

• Dial *202*100# from any device and any MTN number
• Enter 1 (Activate)
• Enter or select the account number on which the action will be performed
• Select the offer
• Enter 1 to confirm

At the renewal time, it is the number from which the request has been made that will be charged and the offer will be activated to the selected MTN HOME account.

The customer will be reminded on the number from which the request has been made 48 hours prior to the renewal.

To deactivate automatic renewal of MTN HOME NoLimit offers:

• Dial *202*100# from any device and any MTN number
• Enter 2 (Deactivate)
• Enter or select the MTN HOME account number on which the action will be performed
• Select the offer
• Enter 1 to confirm

Yes, the customer can continue using the existing bundles, but the usage of those bundles will be restricted on location mapped for this MTN Home Account.

The priority will be given to MTN Home NoLimit Offer.

The priority will be given to the Highest bundle. It means that the bundle with the highest speed will take the priority.

Example:

• MTN HOME NoLimit 14900F – Up to 4Mbps is activated