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MTN Prolongation

What is MTN Prolongation ? What is MTN Prolongation ?

An MTN service that allows subscribers who no longer have enough units to borrow or directly purchase the bundle they need and repay it later with 10% interest.

What is the use of MTN Prolongation Service? What is the use of MTN Prolongation Service?

It allows to quickly help out a customer who runs out of units by borrowing credit or purchasing data, voice or SMS bundles on credit.

Who is eligible for the MTN Prolongation service? Who is eligible for the MTN Prolongation service?

MTN Prolongation is available to all MTN Prepaid customers.

What are conditions for receiving MTN Prolongation loan? What are conditions for receiving MTN Prolongation loan?

Only customers who have made 300U in paid transactions over than last 3 (three) months and who have been active on MTN network for at least 4 (four) months are eligible for the service.

How to benefit from MTN Prolongation service? How to benefit from MTN Prolongation service?

If the customer meets the above eligibility criteria, he can at any time dial the USSD code *121# to borrow either credit of the bundle of his choice and subsequently proceed to repayment with an interest rate of 10%.

How many times can the customer borrow? How many times can the customer borrow?

The customer can use the service as many times as he wishes if, and only if, his available credit limit has not yet been reached.

If the customer reaches his credit limit, can he still borrow credit or bundles? If the customer reaches his credit limit, can he still borrow credit or bundles?

No. I will be required to first repay the debt incurred to benefit from another loan.

How do I check my MTN Prolongation debt and repayments? How do I check my MTN Prolongation debt and repayments?

To check my debt and/or repayments, I need to view my history using the USSD code *121#, then go to option 5, or type the direct code *121*5#.

How do I check my available borrowing amount? How do I check my available borrowing amount?

The customer can find out how much he has been allocated for loans at any time by simply consulting his menu using the USSD code *121#. This information can be found at the top of the menu, as shown in the following screen:

Does the customer have a repayment deadline? Does the customer have a repayment deadline?

No, the customer does not have a repayment deadline. And no penalty is applied in addition to the 10% interest on the service.

Can the customer make a partial repayment? Can the customer make a partial repayment?

Yes. Repayment is made by automatic debit after top-up. If the top-up amount is less than the amount owed, the top-up amount will be debited in full while waiting for one or more future top-ups to settle the debt.

How can i check my MTN Prolongation credit balance? How can i check my MTN Prolongation credit balance?

To check his balance, the customer should:

  • Dial *159*86# from his phone
What is the billing priority when a customer has another bundle activated? What is the billing priority when a customer has another bundle activated?

The borrowed credit is considered as customer main account. That means, this credit is only used when the customer does not have any bundle corresponding to his current usage.

What can I use the credit borrowed via MTN Prolongation ? What can I use the credit borrowed via MTN Prolongation ?

The credit borrowed allows me to do everything, including purchasing bundles, calling, sending SMS and browsing.

It’s important to note that the purchase of bundles will be billed first to MTN prolongation account before being completed, if necessary, with credit from the main account.

How does the credit borrowed through MTN Prolongation is billed ? How does the credit borrowed through MTN Prolongation is billed ?

MTN Prolongation credit is billed in the same way as the main account, according to its tariff plan (Service class) :

MTN GO / MTN EXTRA / MTN PROCONTROL:

  • Calls MTN-MTN à 1.021U/s
  • Calls to another national network à 1.532U/s
  •  SMS to MTN à 30.63U
  •  SMS to other national network à 51.05U
  •  International à 102.1U
  •  Data à 0.005U/Kb
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