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Frequently asked questions

Start Out

Welcome to the most amazing network in Cameroon!

What are the codes to know?

  • Know your phone number and your rate plan: dial * 170 * 0 #
  • Know the balance of his main account: dial * 155 #. Also, pay particular attention to the validity of your airtime.
  • Make a credit transfer: dial * 150 * Amount * number * codeMe2U #
  • For all internet-related questions click here.
  • For all needs concerning our offers click here.

I got identified, how do I check my status?

For this, just send STATUS by SMS to 8758. Find all the information on the identification HERE

How to get in touch with MTN, in case of any issue or queries?

You can contact us on TwitterFacebook, Livechat (via our websites), Whatsapp at 683008787 between 7 Am to 11 Pm

You can also contact our call center 7d / 7 at 8787. A dedicated agent is waiting for you and will answer all your questions

We put at your disposal our myMTN application which allows you to manage your account with ease. For more information on the application, click here.Welcome to the most amazing network in Cameroon!

How can I get my PUK Code?

By contacting us via one of our online channels, 8787 FacebookTwitter, Whatsapp 683008787 LiveChat by communicating this information

  • Your phone number
  • The name under which the number has been identified
  • The ID card number
  • The balance of your main account

why can not we get it without contacting MTN?

Because the PUK code is a delicate piece of information, and before sending it to you, an agent should make sure that the requester is the owner of the phone number.

How it works?

 

The list of preferred numbers is now managed per bundle. and different rates could be applied by bundle, regarding the preferred numbers.

Who is eligible for service?All customers are eligible for service. But FAF management depends on bundles and offers.So every favorite number has to be added/deleted/ for each bundle.

 

How to add a number as the preferred number?

To add a favorite number, dial * 165 #, then choose “1”.

And how to delete a number from my list of favorite numbers?

To do this, also dial *165#, then select the “2”

What if I want to check my favorite number list?

To see your list of favorite numbers, dial *165#, then select “3”.

list of bundles with FAF; 

Offer Name FAF or MN (magic number) Number of FAF/MN Adding Fee Removal Fee Charging Call
Turbo 3000 FAF

3

0

250

0F/s
Turbo 5000 FAF

3

0

250

0F/s
Turbo 10000 FAF

3

0

250

0F/s
Turbo 15000 FAF

3

0

250

0F/s
Starter KIT FAF

1

0

250

0F/s
Voice Week 1000 FAF

1

0

350

0F/s
Voice Week 2500 FAF

1

0

350

0F/s
Voice Month 2000 FAF

1

0

350

0F/s
Voice Month 4000 FAF

1

0

350

0F/s
Voice Month 12000 FAF

3

0

350

0F/s
Voice Month 26000 FAF

3

0

350

0F/s
Biz Flexi 3000 FAF

3

0

250

0F/s
Biz Flexi 5000 FAF

3

0

250

0F/s
Biz Flexi 10000 FAF

3

0

250

0F/s
Biz Flexi 15000 FAF

3

0

250

0F/s
Biz Flexi 20000 FAF

3

0

250

0F/s
Biz Flexi 25000 FAF

3

0

250

0F/s
Biz Flexi 30000 FAF

3

0

250

0F/s
Biz Flexi 35000 FAF

3

0

250

0F/s
Biz Flexi 50000 FAF

3

0

250

0F/s
Biz Flexi 80000 FAF

3

0

250

0F/s
Biz Flexi 100000 FAF

3

0

250

0F/s
Pro Control 3000 FAF

3

0

250

0F/s
Pro Control 5000 FAF

3

0

250

0F/s
Pro Control 10000 FAF

3

0

250

0F/s
Pro Control 15000 FAF

3

0

250

0F/s
Pro Control 20000 FAF

3

0

250

0F/s
Pro Control 25000 FAF

3

0

250

0F/s
Pro Control 1000 FAF

3

0

250

0F/s

What is that?

MTN STARTER KIT is an offer that a new MTN subscriber can use once they have purchased and activated their MTN SIM card.

Who is eligible?

Only new subscribers or those with less than 30 days on the network, present in specific regions, are eligible.

Which regions are eligible?

  • North
  • Far North
  • Adamawa
  • West
  • East
  • South

How much does it cost?

The offer costs 500F.

Voice Bonus: 50000F

Data: 1.GB

SMS: Unlimited

Validity: 7 Days

How to subscribe?

Eligible customers can subscribe by dialing *222#.

How to check my balance?

Check your balance by dialing *222*99#

To purchase a domain name from MTN, follow these steps:

  • Type the domain name you want to create and check for availability

  • Choose the period for which you want to maintain your domain name

Then follow the payment process!

How to transfer credit?

To make a credit transfer, you must dial * 150 * amount * phone number * Code Me2U #

What if I forgot my Me2U code?

If you have forgotten your Me2U code, you must reset it and create a new one.

How to reset my Me2U code?

For this, contact us via WhatsappFacebook, Twitter or via the Livechat here below., With the number that needs assistance + your Id Card.

For security measures, additional information may be required.

Do you have an issue with our service and products and you want to contact us?

Join us on TwitterFacebook, Livechat (via our websites), Whatsapp at 683008787 between 7 Am to 11 Pm

You can contact our call center 7d / 7 at 8787

A dedicated agent is waiting for you and will answer all your questions

You want to join us in one of our services centers and you do not know how to do it?

You are in the right place, looking for outlets will no longer have any secrets for you.

Throughout the territory, we have many services centers

,

Cities Agencies 
Yaoundé  Bastos Vallée Bastos
Ngousso Transformateur Ngousso
Montée Anne-rouge
Calafatas
Hilton (Vip)
Douala Bonapriso
Bonaberi
Bonamoussadi
Village (Dakar)
Akwa palace
Bafoussam Tamdja Monument Wanko
Bamenda Commercial Avenue Tower Building
Buea UB Junction
Kumba
Bertoua Dabadji building round point junction
Ngaoundere Centre Commercial face EcoBank
Garoua Avenue des banques
Maroua Founangue, opposite Main market
Kousseri, Immeuble Mahamat

Each region is full of service centers

How to configure my internet settings?

  • MANUALLY

Use the following information to configure your internet:

Name : MTN

APN: internet

  • VIA SMS

Send “Web” to 7123

Computer users are increasingly numerous and these computers are usually connected to networks, particularly the Internet. If these users do not take minimum precautions, their computers can easily get attacked. As such, Ten Commandments are here to guide you. They are:

  1. Use quality passwords. The dictionary defines a password ‘as an agreed formula destined to be recognized as a friend to open a guarded passage”. A computer password provides access to the computer and the data it contains. It is therefore important to choose quality passwords that will be difficult to get access by using tools and very difficult to be guessed by a third party.

  2. Have an operating system and updated software: browser, antivirus, desktop, personal firewall, etc.
    Most attempted attacks arise as a result of faults inherent in a computer (operating system or software faults). Generally, attackers look for computers whose software has not been updated to use the fault to launch an attack. This explains why it is essential to update all the software so as to correct these faults.
  3. Do regular updates.
    One of the first principles of defense is to keep a copy of your data in order to respond to an attack or a malfunction. Backing up your data is a condition for the smooth running of your business.
  4. Deactivate ActiveX and JavaScript components
    ActiveX or JavaScript components permit the proper functioning of certain features but can also bring about security risks that can be perpetrated by an intruder to a vulnerable machine. Despite the inconvenience, this may cause, users should deactivate their information that was sent unconsciously and make sure it is activated only when you are sure you are using a trusted website.
  5. Don’t be in a haste to click on links.
    Attacks aim at deceiving Internet user to steal personal information arises as a result of clicking on the link that appears on the message. This link may be misleading and malicious. Rather than click on it, it is better to enter the website address in the browser address bar. These shall prevent so many problems.
  6. Never use an administrative account to navigate.
    A computer user has privileges or rights. These rights do permit and at the same time do not permit control of certain actions and access to some computer files. These rights are generally called Administrator rights and at times called simple user rights. In most cases, every user has the right to send enough messages and to surf the internet. By limiting the rights of a user, we also limit the risk of infection or compromise of the computer.
  7. Control the dissemination of personal information
    The internet is not a place where you can be so confident since the information you leave can escape instantly! In this context, avoid leaving personal data without closing them. Don’t forget to log out to your personal and sensitive information (such as bank details) that are found on the Internet. In case of doubt, better stay away from it.
  8. Never leave jokes.
    Never leave jokes as messages or some sort of string letters, instead lay emphasis on financial transactions, solidarity calls, virus alerts, etc. Whoever the sender may be, rebroadcasting these messages may bring about confusion and saturate the network.
  9. Be careful:
    The internet is a locality that is populated by strangers! We must remain vigilant! For instance, if a well-known correspondent and the person with whom we exchange regular emails in French sends a message with a title in English (or any other language, don’t open it. If you doubt this message, always try to confirm the message by calling. Generally, do not entirely trust the sender that appears in the message and never reply to messages from strange people.
  10. Be careful while opening attachments to an e-mail: they often have malicious codes
    One of the most effective methods to disseminate malicious codes is to use files attached to e-mails. To protect yourself, never open attachments with the extensions: .pif (for example an attachment called “photos.pif); .com, .bat, .exe; .vbs, .lnk. On the other hand, when you send files as attachments to e-mails, make it a habit to send attachments on an “inert” format, such as RTF or PDF, for example, this shall limit the risk of information leakages.

Source: ANTIC

  1. IDENTITY THEFTIdentity theft on the Internet – through the so-called phishing technique – consists of taking control of a person’s virtual identity by extracting their password and username and posing as them to use their account for different, often fraudulent and unhealthy purposes.Tips: Caution
    • Use a complex password. Passwords that are too simple, such as’azerty’, ‘1234’ or your date of birth, expose you to identity theft.
    • When completing a form, be careful when checking the boxes that allow your personal data to be used. Be assured of the ethical use of your personal data.
    • Use a good anti-virus and anti-phishing filter.
    • Regularly delete cookies from your computer.
    • Your passwords and PIN code are confidential: NEVER disclose them.
  2. SEXUAL PREDATORS / PAEDOPHILES / CRIMINALSA pedophile on the Internet does not expose himself openly by saying who he is and what he is coming for. These predators hide under false identities and try to win your friendship to make you feel confident. They use fake profile photos, false names, surnames, ages, etc., to pretend to be people they are not. That’s what makes these crimes so common.Other crimes are committed using the same approaches. These crimes include social engineering.Tips: Care, Discretion, Awareness, Parental ControlAccording to the Law No. 2010/012 of 21 December 2010 Relating to Cybersecurity and Cyber criminality in Cameroon: Whoever uses electronic communication devices to make sexual proposal to a person of the same sex shall be punished with imprisonment for, from 01 (one) to 02 two years or a fine of from 500 000 (five hundred thousand) to 1 000 000 (one million) CFA francs or both of such fine and imprisonment.Penalties provided for above shall be doubled if sexual proposals are followed by sexual intercourse.
  3. CYBER HARASSMENTCyberbullying is a recent form of harassment that has developed at the same time as social networks. Harassment is no longer only in physical relationships (playgrounds or classrooms, offices, etc.). The Internet is now becoming a formidable weapon for harassment. More and more people are using this space to attack other people with messages containing threats, insults and degrading images.Tips: Care, Discretion, Awareness, Parental Control
  4. COMPUTER PIRACYA hacker, in computer science, is a person who penetrates a computer object without authorization, by computer means.There are many kinds of hackers on the Internet, good and bad. Each with a specific purpose and different ways of operating:
    • Hackers: IT security specialist, who likes to understand the internal operations of a system, especially computers and computer networks).
    • Script kiddies/Lamer: A pejorative expression of Anglo-Saxon origin referring to neophytes who, lacking the main skills in IT security management, spend most of their time trying to infiltrate systems).
    • Crackers: Pirate who aims to make money by hacking into documents, computer systems and destroys shareware (proprietary software that can be used free of charge for a period of time after which the user must pay the author to continue using this software).
    • Black Hat: Intentioned hacker.
    • Grey Hat: Competent hacker who sometimes acts in a good spirit, and sometimes not. This is a hybrid between a white-hat hacker and a black hat hacker).
    • White Hat: They oppose black hats, who are malicious hackers and are computer security experts.

Tips: To avoid such attacks as much as possible, you should use up-to-date antivirus software, scan your computer regularly, make regular updates (patches), use complex passwords, never share your password, know and avoid social engineering mechanisms.

MTN Cameroon has deployed a range of technological, human and procedural means to ensure the availability, confidentiality, and integrity of communications on its network.

How to solve your Yabadoo connection problems?

If the error messages below have so far prevented you from enjoying unlimited TV on your mobile with Yabadoo, do not be sad anymore! We have the solution and we also offer a free one-week subscription 🙂

You can easily solve this problem and enjoy a FREE WEEK on Yabadoo in just a few steps. To do this, simply check your network configuration, install the latest version of Yabadoo and create your account.

Step 1/3: Check your network configuration (mobile data)

To check your network configuration, follow the steps below:

  • Open the phone settings
  • Enter the SIM cards menu
  •  Choose the MTN SIM used for your internet connection
  •  Enter the menu “Access point names”
  • Select the access point (APN) labeled “internet”. If it is not present, create it by tapping the + icon
  • Make sure the content of the APN field is the word ‘internet’
  • Make sure the content of the Proxy field is empty and save
  •  Restart your data connection

Step 2/3: Download the latest version of Yabadoo

Then go to the Play Store to download the latest version of Yabadoo.

Step 3/3: Create your account and enjoy a free subscription week!

To create your account, just enter your phone number and confirm the code received by SMS. Once it’s done, you’ll immediately benefit from a free subscription to the “Trio découverte” (Equinoxe TV, STV, Canal2Movies)!

Enjoy!

For any question, do not hesitate to contact our online support service (click on the message icon at the bottom right).

What is the Youth Internship Program? 

Youth Internship program is an initiative launched which concerned students and young graduates who are called to apply for an internship or a professional experience depending on their status.

How can the youth apply?

They should load their applications on the platform https://careers.mtn.cm latest June 13th, 2019.

 

What happens after submitting my application?

Candidates whose profile matches requirements will be selected. Only short-listed candidates will be contacted by e-mail and will have 72h (3 business days) to confirm. Then they will be retained for the next step in the process: the selection interview.

An oral interview will be organized with each of the pre-selected candidates (Visio conference or Skype), in order to evaluate their oral expression, their professional qualities and their technical skills in relation to the internship.

Successful candidates will be personally contacted and the final list will be published on our web site.

 

How long will last the program?

The program is 3 months, from July 1st to September 30th, 2019 for the internship and 6 months from July 1st to December 31st, 2019 for the professional internship.

What are the departments concerned?

The academic and professional internships offered within the context of the MTN Youth Internship Program cover the following areas of activity:

  • Corporate Management and Administration
  • Audit and Management Control
  • Communication and Marketing
  • Accounting and Finance
  • Litigations and Commercial Legal Services
  • IT and Network Infrastructure
  • Customer Relations Management
  • Human Resources
  • Telecommunications
  • Sales and Distribution.

What are the criteria for beneficiaries of the academic internships?

The criteria are:

  • Be of Cameroonian nationality
  • Be enrolled in a Cameroonian university institution
  • Be available during the entire duration of the internship (1 July -30 September 2019)
  • Be at least 18 years, and at most 35 years old on 1 July 2019
  • Have a good command of one of the two official languages being English / French
  • Be available during the entire duration of the internship (1 July – 30 September 2019)
  • Be able to execute instructions with humility, in the spirit of learning
  • Ability to work effectively in a team and under pressure

What are the criteria for beneficiaries of the professional internships

The criteria are:

  • Be of Cameroonian nationality
  • Be registered as a Job Seeker in the registers of the National Employment Fund (NEF)
  • Be at least 18 years, and at most 35 years old on 1 July 2019
  • Have a good command of one of the two official languages being English / French
  • Be available during the entire duration of the internship (1 July – 31 December 2019)
  • Be able to execute instructions with humility, in the spirit of learning
  • Ability to work effectively in a team and under pressure

Where will the internship take place?

Internships will take place in the following towns:

  • Bafoussam
  • Bamenda
  • Bertoua
  • Buéa
  • Douala
  • Ebolowa
  • Garoua
  • Kousseri
  • Kumba
  • Maroua
  • Ngaoundéré
  • Nkongsamba
  • Yaoundé

Will the students receive an allowance?

An internship allowance will be allocated to each intern monthly.

Click HERE to see the list of all winners until May 20, 2019.

What is MTN CASH?

MTN CASH is a campaign that aims to reward all MTN subscribers for the different uses they make on the network: calls, SMS, Internet, Mobile Money, EasyBooster, subscription to bundle

Who is eligible

All MTN subscribers registered on the MTN GO, Pro control or MTN Extra tariff plans.

How did it work?

• Each day, the Participant receives a consumption objective via SMS.

• During the day, all the customer’s consumption is cumulatively accumulated for all uses: SMS, calls and internet, purchase of packages …

• When the customer reaches his consumption objective of the day, he receives bonus communication airtime (calls to MTN) and becomes eligible for the day’s raffle and the week’s raffle. A notification will be sent. Verification code: * 160 * 99 #

• Each day, a draw is made, and 300 participants share 1,500,000 CFA (one million five hundred CFA francs), or 5000F per winner.

• Each week, a draw is made, and a participant earns 2,000,000 CFA francs (2 million CFA francs)

NB: As many times as the subscriber has reached his daily goal, as many times his number will appear in the draw list of the week. Which increases his chances of winning.

How to know my target?

To know your target, you must dial the code * 160 #. In addition to this real-time, the customer is informed of his goal by push SMS every 2 days.

How do I know what remains to be consumed to participate in the draw?

You can query your consumption at any time to find out what is left to do to participate in the draw by typing * 160 #.

Which transactions are taken into account to participate in the game?

• SMS

• Internet out of the box

• Calls

• Purchase, renewal of packages and sending packages to another subscriber.

• Purchase of packages via MTN MoMo

• EasyBooster and extension

• Borrowing packages by MTN Prolongation

And what are the MoMo transactions taken into account for the draw?

• Withdrawals of money.

• Money transfers to an MTN subscriber.

• Bill payments

• Purchase of communication credit and packages.

Who is eligible for the draw?

• All participants who meet their daily consumption goals are eligible for the next day’s draw and the weekly draw.

• All participants who make at least one MoMo transaction are eligible for the next day’s draw and the weekly draw.

NB: As many times as the participant reaches his daily goal or makes a MoMo transaction during the week, he has chances for the weekly draw.

Why can my phone number be recycled?Your phone number can be recycled after 180 days without activity (recharge + subscription to an internet bundle)How can I prevent my phone number from being recycled?By keeping your phone number regularly active, subscribing to an internet bundle and making regular airtime refills.

What is it?

MTN Top CallBox is a campaign that consists of fixing daily and weekly targets for sales (airtime and data bundles) to call box and reward those who reach them with airtime once the target is reached.

How it works?

• Callboxes receive SMS notifications with daily and weekly objectives and the code to dial.

• Goals are set daily and weekly

• The callbox that achieves its goal receives a reward in the form of airtime.

How to control its performance?

To control its performance, dial the code * 142 * 1 # for French, and * 142 * 2 # for English.

PS: All types of sales are considered: airtime and data bundles (*154#).

How to make a sponsorship request to MTN?To make a sponsorship request to MTN, you can do it directly online by clicking on this link http://bit.ly/2UQainDWhat information is required?

  • Your name and surname
  • Your email address
  • Your phone number
  • The address of your website
  • The name and type of event
  • A mini description of the event
  • A sponsoring file.

Why should we register?

According to the regulations in force in Cameroon, more specifically Decree 2015/3759 setting the terms of identification of subscribers and terminal equipment of electronic communication networks, all mobile subscribers in the national territory must provide a valid ID benefit from the services of mobile operators. You can find the entire decree below.

If my line is suspended, why am I suspended?

Your line may be suspended for one of the following reasons:

– Documents provided to MTN for your identification have expired.

– You have more than 3 numbers registered with the same identity card

– Your information has been incorrectly entered by the operator

How to get identified?

The operation is done FREE in an MTN point (agency, kiosk, shop partner) with one of these documents valid:

  • For Cameroonians:

– National Identity Card

– Valid receipt

  • For foreigners.

– Valid Passport

– Valid residence card

– Refugee card for refugees.

NB: – Make sure that the operator has informed your information before signing.

– The photocopy of the Id card is not an acceptable document for identifications. 

How to check the status of my identification?

To check your identification status, send “status” to 8758 by SMS. It’s free.

 

How to check the list of identified numbers with my CNI?

To do this, send your ID Card number by SMS to 8758. It’s free

Here are few tips to secure your MTN Mobile Money account and avoid fraud:

  • Never share your password with anybody, not even an MTN agent.
  • Never transfer money to unknown numbers.
  • Always carry out your transaction discreetly
Devices

What is it?

It’s the new “smart feature phone” marketed to all MTN agencies.

What are the specifications?

What are the applications available on this phone?

  • Facebook
  • Youtube
  • Twitter
  • KaiStore (like play store or Appstore in another smartphone)
  • myMTN
  • Google Map
  • Camera
  • Torch
  • FM Radio

NB: To use Whatsapp, download the App via the KaiStore. 

Can I do everything on Whatsapp with my Smart T? 

Yes, with your Smart T, you can do everything on Whatsapp except video callaudio call, and posting status.

How much it costs?

This phone costs 14,999F at all our points of sale.

Offers: 1GB free for 48H + 100% bonus on Internet bundles for 3 months

Warranty: 12 monthsWhat is it?

It’s the new “smart feature phone” marketed to all MTN agencies.

What are the specifications?

What are the applications available on this phone?

  • Facebook
  • Youtube
  • Twitter
  • KaiStore (like play store or Appstore in another smartphone)
  • myMTN
  • Google Map
  • Camera
  • Torch
  • FM Radio

NB: To use Whatsapp, download the App via the KaiStore. 

Can I do everything on Whatsapp with my Smart T? 

Yes, with your Smart T, you can do everything on Whatsapp except video callaudio call, and posting status.

How much it costs?

This phone costs 14,999F at all our points of sale.

Offers: 1GB free for 48H + 100% bonus on Internet bundles for 3 months

Warranty: 12 months

What is MTN KATHIR? 

It’s the new offer for our subscribers in Mora, Mokolo, Maroua, Amchidé and the department of Logone & Chari in the Far North region,

How it works?

Enter the code * 167 * 2 # and discover the list of the three offers available then choose the offer that suits you. You are then charged the corresponding amount and you immediately receive the corresponding bonuses.

Who is eligible?

MTN KATHIR is reserved for prepaid subscribers (on MTN Go and MTN Extra) living in the departments of Mora and Logone and Chari.

What are the different offers? 

The offers are as follows:

  • Kathir 100 : 100F=1000F/MTN + 100F/Autres* + 50 SMS/24H
  • Kathir 200 : 200F=2000F/MTN + 200F/Autres + 100Mo + 100 SMS/48H
  • Kathir 500 : 500F=5000F/MTN + 500F/Autres + 250 Mo + 100 SMS/72H
  • Kathir+ 150 : 150F= 60min/jour  + 75Mo. Validity : one day, till midnight.
  • Kathir+ 250 ;  250F= 60min/jour + 200Mo + validity of two days.
  • Kathir+ 500: 500F= 60min/jour + 500Mo + validity of three days

N.B: For Kathir + bundle, for each extension of your bundle (subscription of the same bundle before expiry):

  • The minutes of the call per day are accumulated for the following day, the remaining balance + 60min.
  • The internet volume is cumulative.
  • The validity is considered from the date of extension.

Facturation: 1F/s for on-net calls and 2.5F/s for off-net calls

 

How do I check my balance? 

By typing *167*99 # and choose the bundle you want to balance

If I’m out of the indicated areas, can I subscribe to an MTN KATHIR bundle? 

No. When you are out of Mora, Mokolo, Maroua, Amchidé and of the departments of Mora, Logone, and Chari; you are no longer eligible for the MTN KATHiR packages.

Can I use the profits of MTN KATHIR out of the departments of Mora, Logone, and Chari once I have subscribed to a bundle? 

No. Bonus calls specifically are only allowed in northern areas. However, if you get free calls, you can call all MTN numbers no matter which region you are inWhat is MTN KATHIR? 

It’s the new offer for our subscribers in Mora, Mokolo, Maroua, Amchidé and the department of Logone & Chari in the Far North region,

How it works?

Enter the code * 167 * 2 # and discover the list of the three offers available then choose the offer that suits you. You are then charged the corresponding amount and you immediately receive the corresponding bonuses.

Who is eligible?

MTN KATHIR is reserved for prepaid subscribers (on MTN Go and MTN Extra) living in the departments of Mora and Logone and Chari.

What are the different offers? 

The offers are as follows:

  • Kathir 100 : 100F=1000F/MTN + 100F/Autres* + 50 SMS/24H
  • Kathir 200 : 200F=2000F/MTN + 200F/Autres + 100Mo + 100 SMS/48H
  • Kathir 500 : 500F=5000F/MTN + 500F/Autres + 250 Mo + 100 SMS/72H
  • Kathir+ 150 : 150F= 60min/jour  + 75Mo. Validity : one day, till midnight.
  • Kathir+ 250 ;  250F= 60min/jour + 200Mo + validity of two days.
  • Kathir+ 500: 500F= 60min/jour + 500Mo + validity of three days

N.B: For Kathir + bundle, for each extension of your bundle (subscription of the same bundle before expiry):

  • The minutes of the call per day are accumulated for the following day, the remaining balance + 60min.
  • The internet volume is cumulative.
  • The validity is considered from the date of extension.

Facturation: 1F/s for on-net calls and 2.5F/s for off-net calls

 

How do I check my balance? 

By typing *167*99 # and choose the bundle you want to balance

If I’m out of the indicated areas, can I subscribe to an MTN KATHIR bundle? 

No. When you are out of Mora, Mokolo, Maroua, Amchidé and of the departments of Mora, Logone, and Chari; you are no longer eligible for the MTN KATHiR packages.

Can I use the profits of MTN KATHIR out of the departments of Mora, Logone, and Chari once I have subscribed to a bundle? 

No. Bonus calls specifically are only allowed in northern areas. However, if you get free calls, you can call all MTN numbers no matter which region you are in

What is it?

It’s the new device bundling launched for new devices.

Which device is eligible for the offer?

The offer will be available only for these devices:

  • Xtouch L4
  • XTouch Spark
  • X-Tigi B310
  • X-Tigi V15

How does it work?

There are two (02) offers that customers can benefit depending on the type of phone purchased. For features phones, customers will receive Voice Bundling offers and for smartphones customers will receive data bundling offers.

Features phones:

  • XTOUCH L4
  • X-TIGI 8310

Smartphone:

  • XTouch Spark
  • X-Tigi V15

What are the offers?

  • Data offer
  • The offer is active for 4 months,
  • The customer receives 1GB valid 48H for each provisioning
  • After the 1st provisioning, the next ones will be done 30 days after the previous one. In total customers will receive 4 provisionings.
  • The bonus is depleted per range of 50KB
  • Voice offer:
  • The duration of the promo depends on the phone purchased by the customer.
  • For customer with XTIGI B310, it is 8 months (8 provisionings from the 1st one)
  • For customer with XTOUCH L4, it is 9 months (9 provisionings from the 1st one)
  • The customer receives 1000F valid 7days for each provisioning
  • After the 1st provisioning, the next ones will be done 30 days after the previous one.
  • The bonus is for MTN calls (on-net) only and is billed at 1.5F/s

How to access this offer?

  1. you should buy an eligible phone
  2. with an eligible phone customer should use an MTN SIM Card: make calls, send an SMS or browse on the internet.
  3. The next day between 12 PM to 10 PM you will receive the first provisioning base of the phone you have.

 

How to check my balance?

  • Data bonus : *157*99#
  • Voice bonus : *159*78#

 


What is it?

It’s the new device bundling launched for new devices.

Which device is eligible for the offer?

The offer will be available only for these devices:

  • Xtouch L4
  • XTouch Spark
  • X-Tigi B310
  • X-Tigi V15

How does it work?

There are two (02) offers that customers can benefit depending on the type of phone purchased. For features phones, customers will receive Voice Bundling offers and for smartphones customers will receive data bundling offers.

Features phones:

  • XTOUCH L4
  • X-TIGI 8310

Smartphone:

  • XTouch Spark
  • X-Tigi V15

What are the offers?

  • Data offer
  • The offer is active for 4 months,
  • The customer receives 1GB valid 48H for each provisioning
  • After the 1st provisioning, the next ones will be done 30 days after the previous one. In total customers will receive 4 provisionings.
  • The bonus is depleted per range of 50KB
  • Voice offer:
  • The duration of the promo depends on the phone purchased by the customer.
  • For customer with XTIGI B310, it is 8 months (8 provisionings from the 1st one)
  • For customer with XTOUCH L4, it is 9 months (9 provisionings from the 1st one)
  • The customer receives 1000F valid 7days for each provisioning
  • After the 1st provisioning, the next ones will be done 30 days after the previous one.
  • The bonus is for MTN calls (on-net) only and is billed at 1.5F/s

How to access this offer?

  1. you should buy an eligible phone
  2. with an eligible phone customer should use an MTN SIM Card: make calls, send an SMS or browse on the internet.
  3. The next day between 12 PM to 10 PM you will receive the first provisioning base of the phone you have.

 

How to check my balance?

  • Data bonus : *157*99#
  • Voice bonus : *159*78#

 


MTN MoMo

How it works?

It’s simple, just follow the following process:

  •  Dial * 126 #
  • Choose 1 “Send Money”
  • Then “To other countries”
  • Choose the country
  • Enter the beneficiary number preceded by the country code (Example for Congo: 242xxxxxxxx
  •  Enter the name and surname of the beneficiary in the same order as on his identity document
  • Enter the transfer amount
  • Confirm the details of the transaction by pressing 1;
  • Approve the transaction by entering your PIN
  • If you do not receive the flash message, approve the transaction by dialing * 126 #,
  • When the transaction is completed, you receive 2 SMS:
  • an SMS notification that confirms the transaction.

The cost?

Amount in FCFA Fees in Fcfa
1 – 50.000 2500
50.000 – 100.000 5000
101.000 – 300.000 7500
301.000 – 500.000 9500
501.000- 1000.000 15000

Which country is eligible?

Congo Brazzaville, Gabon and Chad.

How it works?

To pay your bill ( ENEO, Canal+, MTN Bills, etc) via MoMo, just dial *126#, then choose 2 for “Bill Payment”. Then choose the invoice you wish to pay and follow the procedure.

How much does it cost?

The bill payment via MoMo is a function of the amount of your bill.

 

How it works?To send money via MTN MoMo, you can use myMTN application, or

  • Dial the code *126#,
  • Select 1 “sending money”.
  • Select 1 “MTN number”. then enter the number of your correspondent
  • Select 2 not MTN number

Enter the amount and confirm.

How much does it cost?

 

How to send money via MoMo to a non-MTN subscriber?• Dial * 126 #• Choose “1” for “money transfer”• Choose “2” for “to non-MTN number”• Enter the number

• Enter the amount

• Choose a secret code, which your recipient will use to make the withdrawal.

• Enter your MoMo PIN to confirm the transfer.

NB: Once the transaction is confirmed, please send the “token” code received via SMS and the secret code to your recipient, because the receiver will not receive SMS.

Where will my recipient be able to make the withdrawal?

Your recipient may only make the withdrawal in an MTN point (kiosks, agencies) with its ID Card and information (token+ secret code) sent by you.

NB: check MoMo transaction pricing HERE

How to create an account?

To create your MoMo account, you must first be properly identified. Then follow these steps:

– Dial * 126 #

– Choose your 5-digit MoMo PIN and do validate.

Can I have many MoMo account?

Yes, if you have many phone numbers (max 3), you can also have many MoMo accounts. Just dial *126# and choose your MoMo PIN.

I created my account, how do I do to enjoy MoMo?

Dial * 126 # and enter the MoMo Menu. From there you have the option to either send money, “pay bills (ENEO, MTN bills, etc.), or even buy an MTN product or service.

How to send money to MTN Mobile Money users?

To send money via MTN MoMo, you can use myMTN application, or

  • Dial the code *126#,
  • Select 1 “sending money”.
  • Select 1 “MTN number”. then enter the number of your correspondent
  • Select 2 not MTN number
  • Enter the amount, your MoMo PIN, and confirm.

How to send money via MoMo to a non-MTN subscriber?

• Dial * 126 #

• Choose “1” for “money transfer”

• Choose “2” for “to non-MTN number”

• Enter the number

• Enter the amount

• Choose a secret code, which your recipient will use to make the withdrawal.

• Enter your MoMo PIN to confirm the transfer.

NB: Once the transaction is confirmed, please send the “token” code received via SMS and the secret code to your recipient, because the receiver will not receive SMS.

How to buy airtime?

To buy airtime via MoMo, Dial *126#, then select “3”, then “1”, as illustrated below.

NB: you receive a 100% bonus after any purchase of credit via MoMo. Dial * 159 * 123 # to see your bonus.

How to reset my MoMo PIN?

If you want to reset your MoMo PIN and you have less than 2000Fcfa in your MoMo account, you can do it without moving by dialing * 126 #, choose option 4 “PIN forgotten” and follow the steps. In case of a balance higher than 2000 FCFA, you must go to one of our branches, provided with your ID.

if my MoMo account is not in my name can I reset my MoMo PIN?

If your account is higher than 2000F and you must go to an agency, be sure to come with the person concerned, and your ID, for security reason.

And if my MoMo PIN is blocked?

When your MoMo PIN is blocked, you absolutely must go to one of our MTN agencies, with your valid document so that an agent resets your PIN.

Can I do it remotely?

This operation is done only in an agency, with the physical presence of the owner of the concerned MTN MoMo account.

How to change my MoMo PIN?

To change your PIN, dial *126#, choose option 7 “My Account”, then select “Change PIN Code”.

MTN MoMo is the electronic wallet, once you have paid your bill you can get your receipt by clicking on this link https://mobilemoney.mtncameroon.net/ 

  • Enter your phone number and your MoMo PIN, then validate.
  • Enter the verification code received by SMS

Once on the platform:

  • Click on “Statement Inquiry”

  • Select Afriland Bank and click on “Next”

  • Enter the desired reporting period and confirm.

 

  • Click on “Download”

To view your MoMo transactions:

You can use the myMTN application which provides you with your history over the last 30 days.

Enter the code * 126 #, then click on “my account”, then “last transactions” There you will see the last 5 MoMo transactions.

Why should I update my Mobile Money account?Because the name with which you are registered on MTN MoMo does not match the one with which your phone number is identified.

How to update this information?

To update your information, you must go to one of our agencies, equipped with your ID card

Can I update my information online?

For security reasons, this operation is done only in the agency, in the presence of the holder of the telephone number concerned.

What are the documents to provide?

  1. Letter of commitment (To withdraw at MTN)
  2. Account Handler Card (To be withdrawn from MTN)
  3. Partnership request to be sent to the Super Agent
  4. 02 4×4 color photos
  5. 01 location map of the point of sale
  6. 01 home location plan of the point of sale manager
  7. 01 CNI photocopy of the point of sale
  8.  Have a working capital of 1 million FCFA (For deposits and withdrawals)

Can I go to a partner to provide these documents?

Yes, you can go directly to a super agent to start this procedure, without having to go to MTN agency.

How it works ? 

After creating your 1Xbet account and provisioned it via MTN MoMo, you can start betting via the platform.

How do I refill my 1Xbet account?

the refill is done directly via the platform 1Xbet. However, the money to refill your 1Xbet account will directly be debited to your MTN MoMo account.

I was charged to my MoMo account but my 1Xbet account was not stocked, what should I do? 

Contact us on TwitterFacebook, Livechat (via our websites), Whatsapp at 683008787 by communicating: your full name, your phone number, the amount, the transaction ID and the date. 

Why?

  • Mainly due to a temporary technical problem

How to fix the problem?

  • Contact MTN customer service via Whatsapp, Facebook, Twitter, Livechat or call 8787, and provide the following information; phone number, subscriber card number, the date of the transaction, the amount

How to buy airtime?

To buy airtime via MTN MoMo,  dial * 126 #, then select “3”, then “1”,

You receive a 100% bonus after any purchase of credit via MoMo.

How to check this bonus?

Dial *159*123# to check your bonus balance

What is it?

It’s a service that allows parents/students to pay school and examination fees through MTN MoMo for all public high schools nationwide.

 

How it works?

Fees are paid in two keys stages:

  • Getting the school’s code through *126*007#  or via application  http://bit.ly/2vcwu2w  (for Android phone )  and  http://apple.co/2ixpPtE (for Apple phone)
  • Payment of tuition and examination fees: after obtaining the school’s code, proceed with the payment by following the menu via the code *126*007#

How does it cost? 

What are the benefits?

  • You can pay tuition fees independently from your mobile phone; or get assistance  in MTNservice center and MoMo points of sales (POS)
  • 500MB is granted and valid for 24hours  for all customers with active MoMo account who pay Tuition fees through MTN MoMo
  • Bonus verification code is *159*903#.
MTN Offers

What is MTN GO PLAN?

The GO PLAN MTN bundles are 3-in-1 packages (Call, SMS, internet) that combine simplicity and efficiency, for the happiness of the most demanding of you.

How to subscribe?

You can access it directly via the myMTN application, or by dialing * 123 * 12 #.

How much does it cost?

offer Fees(XAF) Calls bonus (XAF) Bonus SMS Bonus Internet Magic number Validity
Go Plan 1 1.000 3.000 100 75 Mo 1 7 jours
Go Plan XS 3.000 8.000 250 250 Mo 1 30 jours
Go Plan S 5.000 15.000 500 500 Mo 2 30 jours
Go Plan M 10.000 30.000 500 1.2 Go 2 30 jours
Go Plan L 15.000 45.000 500 2 Go 3 30 jours
Go Plan XL 20.000 60.000 500 3 Go 3 30 jours
Go Plan XXL 35.000 105.000 500 7 Go 3 30 jours

What are the eligible countries?

You can call toward all international destinations.

 

MTN Music + is a mobile App for Music streaming & download service that will host audio music contents, both local and international of different genres (Hip Hop, R&B, Makossa, Gospel, etc).

How does it work?

When you send the appropriate keyword to 8400, you are subscribed to the service and receive a link to download the MTN Music+ App. And guess what: you will receive free data of defined volumes when they subscribe to either the daily, weekly, or monthly bundles of the service.

Categories Daily Weekly Monthly
Keywords -Local Contents 1 3 5
Keywords -International Contents 2 4 6

How much does it cost?

You are charged for subscription fees as described below :

Content Category Subscription Package Subscription Fee (FCFA) Allocated data bonus
Local Contents Daily (with 3 days free trial) 100 30MB
Weekly 700 100MB
Monthly 2000 300MB
International Contents Daily 250 30MB
Weekly 1000 100MB
Monthly 3000 300MB

Facebook Flex is a version of Facebook that allows you to connect to Facebook for free, without any charges on your main account or your internet bundle

Who is eligible? :

Postpaid and prepaid customers with service class

  • MTN Go & MTN Extra
  • Elite Postpaid & Elite Corporate
  • Staff
  • Spouse
  • Contractor
  • Pro-Control
  • Biz Control
  • Biz Flexi
  • Pro Plan

How it works?:

  • Customers dial the USSD code *123*15# to subscribe to roaming bundles (via Airtime, Mobile Money, MyMTN….)
  • Roaming bundle subscriptions are made exclusively from the customer’s main account (MA), whether prepaid or postpaid. (meaning that postpaid must activate his roaming as usual before traveling (to have the roaming service)
  • Subscription is possible in Cameroon and abroad

Bundles details:

These bundles are valid for a set of 12 countries and MTN Roaming bundles are applicable on specific networks as listed below :

 

How to check my ROAMING Balance?

Just dial *123*15*99#. 

What is MTN YaMo Youth promo?

MTN YaMo Youth promo is a promotion launched by MTN Cameroon on the occasion of the youth festival in Cameroon. The promo will be live until February 11th, 2019.

How to subscribe to MTN YaMo Youth promo offers?

To access to MTN YAMO Youth promo, you must be registered on MTN YAMO (via *220#).

Then dial *220# and choose option 1 to have access to MTN YAMO bundles.

For every subscription to data bundles available in MTN YAMO, you will automatically receive a 100%  bonus on the bundle selected.

There are three data bundles on MTN YAMO:

* 2099F = 4.2GB / 30D customer receives 4.2 GB as bonus

* 1149F = 2.2GB / 30D customer receives 2.2 GB as bonus

* 499F = 870MB/ 30D customer receives 870 MB as bonus

NB: The 100% bonus that customer receives after subscription is valid till the next days at Midnight.

Who are users eligible to the promo

All MTN YaMo users are eligible to MTN YaMo Youth promo offers.

How to check my balance?

To check the balance, just dial *220*99#

 

 

 

What is it?

MTN Wanda Net is a customized internet bundle that offers  each customer:

•More internet volume to surf longer

• 30 days validity on all bundle.

• An Internet bonus Usable without constraint, from the moment of subscription.

Am I eligible?

All prepaid customers of MTN Go tariff plans are eligible.

How to subscribe?

To subscribe, it’s simple: dial * 123 * 10 # then choose your bundle.

How to consult your balance?

To check your balance, just dial * 123 * 10 * 99 #.

What is it?

MTN WANDA is a set of personalized bundles offering each customer a Mega bonus for everything;

  • Local calls to all network
  • International calls
  • SMS
  • Internet

 

Am I eligible?

All prepaid customers of MTN Go tariff plans are eligible.

 

How can I subscribe?

Subscribe to Wanda MTN bundles is easy. Dial * 123 * 11 # and choose your bundle depending on the desired validity.

 

How can I check my balance

Check your balance by dialing * 123*11*99#.

What is it?

It is a set of all-in-one SMS, Internet, Calls but with more bonus calls and internet and above all more flexibility.

What are the advantages?

  • Plus bonus calls to all networks even internationally
  • More volume for mobile data
  • SMS
  • Free outgoing and incoming calls to magic numbers
  • Yabadoo free
  • ree incoming roaming calls

NB; The addition of the magic number with MTN GO PLAN + is done manually by the customer himself. To do this, dial * 123 * 21 * 3 # and follow the procedure.

Who is eligible?

All subscribers under the following tariff plan, are eligible for MTN GO PLAN

  • MTN Extra
  • MTN Go
  • MTN Pro Control
  • MTN Elite Postpaid
  • MTN Elite Corporate
  • MTN Biz Flexi
  • MTN Staff
  • MTN Spouse

How to subscribe and consult my balance?

To subscribe: Just dial *123 * 21# to subscribe. Or to go through the myMTN application, heading “mixed bundle”

Check your balance: *123*21*99#

Will I be allowed to purchase multiple MTN Go Plans+ bundles?

Yes, you can purchase multiple MTN Go Plans+ bundles. For example, you can purchase both MTN Go Plans Month 5000 Surf+ and MTN Go Plans Week 1000 Talk+

What are the MTN GO PLANS + offers?

MTN Go Plan+ bundles are divided into 2 groups:

– 1 group of 9 bundles with more airtime for calls: Go Plan Talk+

– 1 group of 9 bundles with more data volume for Internet: Go Plan Surf+

 

  • Go Plan Talk+

 

  • Go plan Surf+

How much will it cost me?

Calls

 On-net   MTNC 1.5F/sec
 Off-net local   OCAM, Nexttel, Camtel 2.5F/sec
 International  Select   France, America, China, Canada,       India, UK, and Germany 2.5F/sec
International Nigeria 5,361F/sec
Others excluding Select and Nigeria Voice West Africa: 13.875F/s

Voice Europe: 3F/s

Voice America-Asia: 3F/s

Voice Central Africa: 15.315F/s

Voice South & East Africa: 13.875F/s

Voice Others 1: 15.315F/s

Voice Others 2: 30F/s

SMS

On-net MTNC 1SMS = 1 SMS
Off-net local  OCAM, Nexttel, Camtel 1SMS = 2 SMS
International Select  France, America, China, Canada,       India, UK, and Germany 1SMS = 4 SMS
International Nigeria
Others excluding Select and Nigeria

What is it?

These are bundles that allow you to stay connected and multiplied good times with your loved ones at low prices: from 20F per day

How to subscribe?

To subscribe, dial * 148, or click directly on myMTN, heading “purchase packages”, and choose the SMS bundle of your choice.

What are the bundles?

NB; 

  • The limit SMS per day is 100SMS and you can only send SMS to MTN numbers. 
  • The cost of an SMS sent abroad is 102F. 

What is it?

These are bundles only reserved for the use of WhatsApp.

How to subscribe?

To subscribe to a WhatsApp bundle, dial * 701 #.

And if I want to check my balance?

For that, just dial * 701 * 99 “.

Alright, and What are the WhatsApp offers available?

Price Allocation Validity
25F 25Mo 24h
200F 50Mo 24H
500F 100Mo 7J
1500F 300Mo 30J

What are MTN YaMo Saturday promos?

MTN YaMo Saturday promo is a set of promotional offers that MTN YaMo subscribers can enjoy on Saturdays only.  Every Saturday, they will have a new promotion.

How is subscription done on MTN YaMo Saturday promo offers?

To register for the MTN YaMo program, the eligible subscribers shall have prior registered to MTN YaMo (via *220#). The MTN YaMo subscriber will then need to dial *220# and choose option 4 or dial directly *220*4#. He will see the promo of the corresponding Saturday and will be able to activate i

What are the possible Saturday promo offers, and prices

The following offers are the possible Saturday promo users can access to.

  • 1000% bonus after each refill)
  • 100% bonus on any MTN YaMo data or voice bundle
  • 1-week Free WhatsApp/Facebook at 300 XAF (5 days)
  • 200F = 200,000F
  • 2GB at 200 XAF

Each Saturday, one of the above offers will be available for MTN YaMo users. MTN YaMo users can’t know in advance what will be the offer of the Saturday. He will discover the offer on Saturday.

Who is eligible for Saturday promos?

All MTN YaMo users are eligible for MTN YaMo Saturday promo offers. Users just need to be registered to MTN YaMo to be eligible for MTN YaMo Saturday promos.

How does the customer check the balance when He receives a Saturday promo bonus?

To check the balance, MTN YaMo user shall dial *220*99#

What are the validity and bonus rules for the “1000% BOR” promo offer?

  • The promo can be available only on certain Saturdays
  • Bonus will be valid until Sunday at 11:59 PM and will be valid for MTN calls and SMS only
  • There is no limited refill amount
  • Bonus validity is 48 hours and will be used for MTN calls and SMS only
  • Eligible refills are airtime card, EVD, and MoMo

What is YABADOO?

Yabadoo is a mobile application (iOS and Android) that lets users watch live TV channels as well as on-demand movies and series. For the moment, users stream videos and cannot yet download for offline viewing. To access specific content or pack of contents, customers will first subscribe to this content or pack of contents. Once he has subscribed he can then enjoyed contents during the subscription period.

Traffic and streaming on YABADOO are “zero-rated”, meaning that traffic on YABADOO is not deducted from subscriber data bundle or main account.

Who Is Eligible?

All MTN customers are eligible for the service, prepaid and postpaid:

1.        Prepaid customers will be immediately debited from their main account.

2.        For postpaid customers, the subscription fees will be added to their monthly invoices.

How does it work?

To access the service, subscribers will first download YABADOO application:

  • Android phones: Download from Google Play
  • iPhones: App Store.

After app installation, the registration is similar to WhatsApp registration: the user will be asked to register with his phone number (no password required) and will receive a code by SMS to confirm that he owns the phone number. In the YABADOO mobile app, after registration, users can then discover and subscribe to available contents:

  • Bouquets of TV channel
  • Single TV channels.
  • Movies.
  • Serie Offers

How to subscribe to YABADOO content?

To subscribe to content on YABADOO, just click on the illustration of the content, check the price and confirm your choice.

You will be charged from your main account for the subscription amount and you will automatically have access to your content. Your internet bundle is not charged when you use Yabadoo and you only pay for access to content (TV packages, movies/series on demand)

N.B; Each Wednesday, you can enjoy for FREE a movie on YABADOO. No particular action to do, Just click on the concerned movie and watch!

P.S:

  • You must be connected to the MTN network using the SIM that has subscribed a YABADOO content.
  • .In case of problems accessing the platform, make sure your internet settings do not include the proxy and put as APN “mtnwap

What are Offers?

  • TV package
Bouquet name Description Channels[1]

 

“Découverte” Entry bouquet containing popular local TV channels. It targets the mass market. CRTV, Canal 2 Int., STV, Vision 4, Afrique Media, DBS TV, Canal 2 movies, BoomTV, AfricaNews, TV5 Monde.
“English Only” Bouquet focused on English channels. CRTV, Canal 2 English, Africanews English, Sports TV, Football TV, Movies News, Series Zone, Gossip TV, Fashion TV, One TV, MboaMusik, Cartoon TV, Russia Today Documentary.
“Jeunesse” Kids & Youth contents TiVi5 Monde, Cartoon TV, Mangas TV, Boom TV, Canal 2 Musik, MboaMusik, France 3, France 5, VOD package of animation movies.
“Entertainment” Bouquet focused on Entertainment (cinema, sports, music, lifestyle) TV5 Style, NinaTV, Vox Africa, France 2, France 3, Series News, Movies News, Gossip TV, Series Zone, Sports TV, Canal 2 Movies, Canal 2 Music, MBOAMUSIK.
“News” Bouquet focused on News CRTV News, Canal 2 Int., Vision 4, Afrique Media, DBS TV, AfricaNews, TV5 Monde, STV, Stadafric, France 24, France 2, France 5.
“Gold” All channels All channels.
  • On-demand movies and series : 

A subscriber can rent series and movies for a defined period:

Rental of one movie for 1 week: 350F

Series (1 season) rental for 1 week: 500F.

Series (1 season) rental for 1 month: 1500F.

NB: New content is uploaded regularly to keep the platform fresh and attractive.

In case you encounter any issue with YABADOO, contact us via Whatsapp(683008787), Facebook, Twitter or LiveChat. 

What is the MTN Wanda referral campaign?

MTN Wanda Referral is a service that allows MTN Wanda subscribers to recommend MTN Wanda bundles to non-MTN Wanda subscribers in order to get some bonus for MTN calls once the non-subscribers purchase their first MTN Wanda bundle.

How does it work?

  • If you are already MTN Wanda subscribers dial the USSD code (*138#) in order to see the list of customers to who they can recommend the purchase of MTN Wanda bundles. The list of customers to who you can recommend MTN Wanda bundles will be selected among the customers with whom you use to interact via calls or SMS.
  • Once you select a number on the menu, you will get confirmation of the referral and the MSISDN selected in the menu will also receive an SMS on behalf of the referrer which will ask them to purchase an MTN Wanda bundle.
  • If the non-MTN Wanda user who got the recommendation purchases an MTN Wanda bundle within 7 days after the recommendation, the customer who did the recommendation will get the same amount of the bonus of the MTN Wanda bundle activated by the referred customer and he will get a notification.

Which destinations can be called with the bonus?

Customers can only make on net Calls with the voice bonus.

Can the same non-Wanda user get the recommendation from multiple customers at the same time?

Non-Wanda users can only get a recommendation from one customer at a point of time.

Can I benefit from the bonus more than once?

You can benefit the bonus only once for each known- user who starts subscribing to MTN Wanda.

How to check the bonus?

You can check the bonus by dialing *159*76#.

How is the voice bonus billed?

The Voice bonus is billed at 4F/s.

What is the bonus validity?

If not use the bonus expired at 11:59 PM.

What is MTN YaMo University game promo?

MTN YaMo University game promo is a promotion launched by MTN Cameroon on the occasion of the University game 2019 edition.

How it works?

To access to MTN YaMo University game promo, you must be registered on MTN YAMO by dialing -220#.  Then, dial *220# and choose option 1 to have access to MTN YAMO bundles.

 What are the promo offers?

Bonus on MTN YaMo Voice & Data bundles Bonus  Bonus Validity
Bonus on 2099F = 4.2GB/30D 4.2GB 24H
Bonus on 1149F=2.2GB/30D 2.2GB 24H
Bonus on 499F=870MB/30D 870MB 24H
Bonus on 50F=50MB/24H 50MB 24H

N.B: For every subscription to the above data bundles available in MTN YAMO, you will automatically receive a 100%  bonus on the bundle selected. 

How to check my balance?

To check the balance, dial *220*99#

What is it?

MTN CELEBRITY is the service that allows you to get exclusive information about your favorite celebrities: when a new single is released, where the celebrities are at a particular moment, etc.

Who is eligible?

All MTN subscribers are eligible for this service.

How it works 

The service is currently available in French. There are two ways to subscribe:

  • By code
  • Dial * 224 #
  • Choose the number corresponding to preferred celebrity
  • Confirm the subscription by selecting 1.
  • By call.
  • You will receive a call from 8707
  • This will be the voice of a celebrity.
  • Pick up the call and press “1” to subscribe to the service.

Which celebrities are involved?

  • STANLEY ENOW
  • MOUSTIK KARISMATIK
  • PAKGNE
  • SIDIKI DIABATE
  • FEATURIST

WHAT IS MTN SAVE MY CONTACTS?

MTN Save My Contacts allows MTN customers to save phonebook contacts in the cloud with an Android app (name and telephone number of the contact).

Contacts synchronized with the app can then be easily recovered or transferred in case of phone loss or phone change.

With MTN Save My Contacts, customers can also save their SIM contacts via their SIM menu.

HOW DOES IT WORK?

First of all, users will need:

  • A SIM card enabled for the service
  • To download the MTN Save my contacts Android app on the Play Store.
  • Mobile data or wi-fi enabled

How to subscribe?

To subscribe to MTN Save My Contacts service: users can register via SMS or via the SIM menu

  • Via SMS; customer sends OK to 8757 and confirms the subscription twice
  • Via SIM menu: customer follows these steps: Open Y’ELLO MTN -> Services Avancés -> MTN Save My Contacts -> Synchroniser and confirms the subscription twice

After subscription to the service, to save their contacts the customer has two options:

  • Via the app:  Customer launches the MTN Save my contacts mobile application and taps the BACKUP button to trigger the synchronization.
  • Via the SIM Menu: In cases where the subscriber has not downloaded the app, he/she can also save SIM contacts only via the SIM menu (Open Y’ELLO MTN -> Services Avancés -> MTN Save My Contacts -> Synchroniser)

However, in case a user has installed the Android application and mobile data enabled, all synchronizations launched from the SIM card will automatically trigger handset synchronizations and vice versa.

Users’ data will be synchronized on a monthly (every 30 days) basis starting from the day of the first synchronization.

HOW MUCH DOES IT COST?

The service costs 150 XAF/month with the first 30 days free. In case a customer does not have enough airtime at the renewal time, the service will retry renewing his subscription for 30 days while his subscription will be kept active. In this grace period, the customer will still have access to the service.

HOW TO OPT-OUT FROM THE SERVICE?

Customers can opt-out of the service by sending STOP to 8757.

What is Number for Life?The number for Life is a service launched in order to allow customers who are not able to use their Number for a long period to avoid recycling. So customers who travel out of the country for a long period can keep their MTN Number from now.How to access Number for Life?Every customer can access this service by simply dialing *123*99#.

How does it work?

  • Cost: 
    • The service costs 5000F
  • Validity 
    • The service is valid 1 year and renewable
  • Who can enjoy the service? 
    • The service is accessible for all the customers through *123*99#

 

How to check if the service is still active for a Customer Number? 

You can easily check the status of the service selecting option 2 on the USSD Menu (*123*99#) or dialing directly *123*99*2#.

 

What is MTN Tracking + ?

MTN Tracking is a prepaid tracking solution for vehicles marketed in partnership with CAMTRACK, the Cameroonian leader in vehicle tracking.

How to subscribe?

To subscribe to MTN Tracking+, you can:

  • Go to the MTN agencies
  • Pay via the MTN Tracking + app, downloadable via PlayStore or AppStore
  • Go to CAMTRACK, Douala or Yaoundé or call 671210202

Who is eligible?

All individuals holding vehicles, owners of commercial vehicles (taxis for example), SMEs and SMIs are eligible for the MTN Tracking + service.

How much does it cost?

  • A fixed price of 40.000FCFA allows the acquisition of a GPS Kit, an MTN 4G SIM card web portal, a mobile application and a backup space in the cloud
  • Below is the rate of subscriptions;

* TAYG: Tracking As You Go*

How to pay or renew my subscription, geolocate my vehicle once I became a customer?

  • Dial * 041# to pay or renew your subscription
  • You can also use the mobile application MTN Tracking to pay or renew your subscription, geolocate your car, etc.

Can I pay from another phone other than mine?

Yes, it is entirely possible to pay from another phone. On the subscription page in the mobile application, enter your number or the number of your choice to renew your subscription.

What is it?

This is the version of myMTN accessible without Internet

How does it work?

All you have to do is launch your myMTN application, without having to activate Internet.

What can we do on myMTN LITE?

• Check balance

• Check tariff plan

• Manage preferred numbers and magic numbers

• Prolongation (borrow airtime and Internet bundles, check history)

• Check account history

• Activate bundles (Internet, calls, SMS, mixed)

What is that?

MyMTN is the MTN application that allows you to manage your accounts and transactions more easily without typing codes.

What are the advantages?

With its simplified navigation interface, myMTN helps you save valuable minutes and allows you to:

  • Know the amount of your main balance, or change your favorite numbers
  • Reload your account, subscribe to your plans, check your remaining Internet volume
  • Gift bundle
  • Manage your Me2u code
  • Locate the nearest MTN agency if you need it$
  • etc.

How to download?

Click below and download the application on the store of your choice:

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