Customer Engagement Day

MIT CUSTOMER ENGAGEMENT DAY LAUNCH

MIT MoMo CARAVAN / 24 July 2025

Customer Experience Team to joint the  MoMo App MIT caravan, ensuring a close-up customer experience through the Connect initiative with the appropriate wear.

🎯 Objective:

To enhance the customer experience by creating direct, human-centered interactions between MTN and its users in the field. Brand Girls act as frontline ambassadors who listen, educate, assist, and represent the brand with empathy and professionalism.

🔑 Key Activities:

1. Customer Experience Support

2. Feedback Collection & Escalation

3. Customer Education

4. Personalized Recommendations

Flashback

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CHAZU Activation / Bertoua

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Customer Visit to B2B Customers

We want to listen to B2B customers in a convivial way, no formal meetings, just a surprise visits. The aim is to show them we care, and we are always there to support.  We shall select 5 – 10 new SMEs customers for a customer visit with the support of a Senior Manager. This will be done at douala.

Date: 25^th Juillet

Time: 10AM – 3PM

Emplacement: Douala – AKWA Customer  office

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Customer Visit to Hight Value Customers

We want to listen to HVC in a convivial way, no formal meetings, just a surprise visits. The aim is to show them we care, and we are always there to support.  This will be done at douala.

Date: 25^th Juillet

Time: 11AM – 5PM

Emplacement: Douala – AKWA Customer  office

Flashback HVC

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We recently had the Y’ello Tech Summit in Douala, and we need to touch our B2B customers in Yde. We shall gather 40 – 50 B2B customers at the HO in Yde to listen, understand their needs and proposed them the solutions to address their needs.

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