Brief Job Description:
Mission/ Core purpose of the Job: (Short description)
The Internal Audit and Forensics Head is responsible to ensure all financial services internal audit, proactive fraud management review, investigation and internal Control-related activities are established, carried out and maintained according to Group Fintech and MTN Group Internal Audit and Forensics standards and global best practices, through applicable Internal Control frameworks (where applicable)
The Internal Audit and Forensics Head acts as the custodian and owner of the audit and forensics program in the OpCo. Assesses the organization’s risks and efficacy of its risk management efforts. Additionally, monitors compliance with relevant laws and regulatory requirements and regularly liaises with external auditors and other bodies to conduct audit of the organization. The role is required to evaluate internal control and make recommendations for improvement.
Detailed Job Description:
Strategy Development and Implementation

  • Lead the effective implementation of OpCo Internal Audit and Fraud Management charter, policy and strategy as informed by the MTN Group Internal Audit and Forensics charter, methodology and systems
  • Provide effective leadership, timely advice and consultation to the OpCo Management on internal processes and operations
  • Establish a competent and agile Internal Audit & Forensics function to service the OpCo assurance requirements in consultation with Group Internal Audit and Forensics
  • Ensure utilisation of the Group mandated GRC tools and systems and source ancillary supplementary tools as needed as approved by the Group function
  • Perform special audits on an ad-hoc basis as required by regulators, business line management, the Group or Opco Audit Committee
  • Lead and/or support specific audits to assess compliance with policies, procedures, and legal/regulatory requirements to identify and evaluate exposures and to correct defective processes
  • Evaluate the OpCo’s Risk Management and Governance processes and report on the effectiveness of these
  • Respond and effectively manage fraud, bribery and misconduct related investigations in line with the Group Fraud Policies and ensure remedial actions are taken regarding recoveries, control remediation and employee sanctioning.
  • Develop annual or multi annual risk-based internal audit and proactive fraud prevention plan in line with guidance provided by the Group function and regulation
  • Adhere to Group escalation and incident management principles regarding forensic and internal audit findings
  • Adhere to the system of management reporting requirements that provides timely and relevant information on all aspects of internal audit and forensics issues to OpCo Management and OpCo Audit Committee and the Group Internal Audit and Forensic function
  • Complete and timely provide, at least on a quarterly basis the internal audit & forensics report and recommendations for the Group Internal Audit and Forensic function as well as the Audit and Risk Committee to assess the OpCo financial controls and general state of the control environment, through adherence to Group Mandated templates and reporting criterion
  • Ensure the implementation of efficient processes for documenting all audit-related initiatives and activities in line with the guidance provided by the Group function
  • Implement and adhere to the Group Internal Audit and Forensic Quality Assurance Program
  • Assist with regional (i.e. outside the OpCo) audit and forensic activities where required

Supervisory, Leadership and Management

  • Source, induct and manage talent in accordance with HR policy and legislative directives
  • Continually develop a culture of strong collaboration and effective team working
  • Ensure open communication channels with staff and implement change management interventions when required
  • Provide definition of roles, responsibilities, individual goals and performance objectives for the team
  • Ensure skill transfer for staff development, motivation and business continuity
  • Set goals and objectives for direct reports, monitor progress and maintain motivation
  • Assist in the development and implementation of a training plan in order to build and develop skills within the team
  • Guide and direct suppliers and third parties in achieving Opco Internal Audit & Forensics objectives.
  • Promote a ‘Fintech centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.

Governance

  • Implement & execute policies, procedures and guidelines set forth by group IA and forensics team and ensure the team complies with the same
  • Implement governance to manage the consolidated OpCo IA and forensics strategy, budgets and financials, under direction from Group Internal Audit & Forensics
  • Deliver results under the guidance of the Group Internal Audit & Forensics, abiding by all the set directives and regularly reporting compliance
  • Participate in strategic meetings
  • Report on a bi-monthly / monthly basis to the Group Internal Audit & Forensics relating to progress made within the function and in accordance with the measurement metrics set by the Group
  • Report on an ad hoc basis on specific projects, as required.
Job Requirements:
Education:

  • Bachelor’s degree in Commerce or Business Administration
  • Masters in Business Administration/Masters – is advantageous
  • Professional qualification in Auditing/Fraud Management/Risk Management/Accounting  i.e. CIA, ACFE, CISA, ACCA, CPA etc – preferred
  • Fluent in English and French.

Experience

  • A minimum of 7 years’ total experience in Internal Audit, Audit firm and/or Forensics required, with at least 2 years in a managerial role
  • Experience in Fintech, banking or financial services is preferred
  • Experience working in a global/multinational enterprise with a good understanding of emerging markets is advantageous.
Additional Details:
Knowledge:  

  • Sampling Techniques
  • Data Analytics
  • Forensic Investigative Analysis
  • Fraud Analytics
  • Process & Controls
  • Risk Rating & Mitigation
  • IA reporting & presentation
  • Audit Planning & Scoping
  • IT control frameworks
  • Financial Control Framework
  • Business Process Analysis
  • Accounting and financial procedures
  • Forensic auditing procedures
Skills and Behavioral Qualities

  • Strategy formulator
  • Analytical thinking and data interpretation
  • Conflict management
  • Results achiever and continuous improvement
  • Reporting and Presentation
  • Team management and Relationship building
  • Integrity and other ethical considerations
  • Accountable and Resilient
  • Culture & Change Champion

 

Email : MTNRecruits.CM@mtn.com

Deadline :  24 February 2022

Mission/ Core purpose of the Job:

The Senior Manager, Forcasting & Planning is primarily responsible to lead the Corporate Performance Management Function at the OpCo. The purpose of this role is to ensure best in class decision support, financial planning, budgeting and performance reporting at enterprise level to the various divisions at the OpCo’s with a focus on innovation, best practices and process improvement.

The Senior Manager, Forcasting & Planning reports into the Chief Financial Officer (CFO) and is supported by the Manager, Financial Planning and Budgeting, Manager, Financial Reporting and the Managers Finance Business Partners Line of Business. The position will partner with MTN Shared Services Hub (SSH) and Finance Centre of Excellence (CoE) (not limited to) to ensure effective and efficient operations via Oracle and non-process workflows as applicable.

 

Job Specifications/ Minimum & Preferred Requirements
Education / Business Degree 3 years university degree in Commerce/Finance or relevant field
Post graduate degree in Finance / Business ManagementChartered Accountant and / or similar professional accreditation (preferred)

Fluent in English and language of country preferable

Work Experience Minimum 8 years’ experience including: 5 years of relevant experience preferably in a mid to senior position with experience in Management Accounting (Telecom Company preferred)

Experience in the service management of business operations

Experience in change / transformation (Corporate Performance Management) advantageous

Experience in continuous improvement through the implementation of best practices (Corporate Performance Management)

Experience in Corporate Performance Management leading practices and trends

Experience working in a global/multinational enterprise (understanding emerging markets advantageous)

Worked across diverse cultures and geographies

FMCG/ Telecommunications/ Retail Banking/ service industry context

Training Management information Systems (MIS)
Industry / Certifications IFRS (International Financial Reporting Standards)

Certified Public Accountant (CPA) (preferred)
Chartered Financial Analyst (CFA) (preferred)

Any other specifications ERP (Oracle)

MS Office (Word, Excel-advanced, and Outlook)

Experience in continuous process improvement

Experience in Telecom industry

Experience in Management Reporting

IFRS (International Financial Reporting Standards

GAAP (Generally Accepted Accounting Principles)

Competencies
Knowledge

 

MTN Business environment and policies

Cost Management

MTNC’s Business Plan

Good understanding of business priorities

Complex structures

Corporate Performance Management best practices and trends

Decision making processes

Entrepreneurial approaches

ERP (Oracle preferred)

Financial / Numeracy

Management reporting

Operational management

Organisational considerations

Pan Africa multi-cultural experience

Project management

Telecommunications industries

Skills Strategy Formulator

Decisive Problem Solver

Innovative Value Creator

Results Achiever

Operationally Astute

Analytical

Conflict management

Continuous improvement

Corporate performance management

Data interpretation

Dealing with ambiguity

Dealing with complexity

Decision making

Flexible

Leadership

Negotiation

Numerical

People management

Presentation

Reporting

Behavioral Qualities Customer-centric

Resilient

Accountable

Relationship Builder

Inspirational People Leader

Culture & Change Champion

Adaptable

Complete candour

Culturally aware

Emotional maturity

Innovation

Integrity

Leadership

 

Key Performance Areas Measures (KPIs for job)
Key Job Responsibilities
Strategy Development and Implementation

Lead the creation of the strategy in line with the overarching business goals and informed by the strategies designed at a CoE level

Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models and roadmaps

Define the standards for performance across various activities and identify the parameters for measurement of performances

As per business plan
Staff Leadership and Management

Build and manage a high performing Corporate Performance Management function by providing leadership, role clarity, training and career development

Source, induct and manage talent in accordance with legislative guidelines

Ensure open communication channels with staff and implement change management interventions where necessary

Provide definition of roles, responsibilities, individual goals and performance objectives for the team

Set key performance indicators and provide regular performance feedback through a well-defined and implemented performance review program

Develop and implement a training plan in order to build and develop skills within the team

Encourage knowledge transfer through the implementation of a knowledge transfer plan

Drive continuous improvement philosophy through the knowledge transfer plan

Performance manage resources in accordance with HR policy and legislation where necessary

Actively participate in leadership team and develop skills of own team

Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance

As per business plan
Governance

Operational, Tactical and Strategic Meetings

Provide input to enterprise wide transformation initiatives

Drive divisional transformation initiatives

Ensure adequate risk mitigation and controls

Sign-off baseline of service level agreements and key performance indicators

Perform evaluation of service level agreements and key performance indicators

Ensure approval on new initiatives and constantly engage the business to achieve set goals

Review and finalise objectives, targets and budgets for Corporate Performance Management

Provide relevant budget for internal projects

Prepare proposals on change initiatives (Service Level Agreement / Operating Level Agreement)

Hold strategic and tactical meetings, ensure relevant participation and provide guidance and support in the various discussions

Set up and manage tactical meetings on a needs basis

Periodically participate in operational review meetings

Evaluate areas of improvement across people, process, and technology

 

Escalations

Manage and resolve issues that will result in severe time, scope, productivity, and cost or resource impact

Resolution of issues escalated from Corporate Performance Management teams

Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

 

OpCo Tactical

Manage all projects and initiatives

Review key risks, issues and dependencies and set mitigation actions

Sign-off / make decisions regarding tactical changes

Performance

Monitor SSH and CoE performance and ensure alignment with MTN global strategy and per industry best practices

Review performance against agreed key performance indicators and review service level agreements

Ensure alignment between SSH, Center of Excellence, OpCo and Group Management Service

Manage service level agreements approval and exceptions performance review

Create and monitor plan for continuous improvement

As per business plan
Reporting

Report on a monthly basis to the Chief Financial Officer, OpCo relating to progress made within Corporate Performance Management and in accordance with the measurement metrics set by the organisation

Report on an adhoc basis on specific management requirements as and when necessary

As per business plan
Budgets  

Manage budgets in line with business objectives

Ensure that costs of operations are reduced, in line with a least cost operating strategy stemming from the business drivers

As per business plan
Operational Delivery

 

Corporate Performance Management Strategy

–        Develop the Corporate Performance Management Strategy for the OpCo

–        Assist the CFO in developing key elements in the Finance Division strategy plan

–        Design and lead an effective governance model for Corporate Performance Management Function

–        Seek opportunities to reduce costs in operating and capital expenditure

–        Plan the budget and expenditures arising from infrastructure, technology and people investments for the Corporate Performance Management Function

Corporate Performance Management Monitoring

–        Ensure smooth functioning of the Corporate Performance Management function

–        Manage seamless transition of processes from OpCo to SSH / CoE as required, working with Manager, Transition, General Manager, Finance Service Delivery and Finance CoE Executive

–        Ensure that Finance SSH and Finance CoE is providing services as per defined services agreement

–        Lead improvement initiatives for the Corporate Performance Management function as required

–        Ensure the Finance business Partner model supports the business as and when required

–        Constantly engage with other Heads of Division to assess and address their needs promptly where applicable

–        Provide periodic inputs to CFO on services (performance and quality) received from Finance CoE

Knowledge Management

–        Manage process standardisation and transformation initiatives for the Corporate Performance Management function

–        Leverage and implement Knowledge Management frameworks and process from SSH / CoE

Business Relationship Management

–        Promote sharing of leading practices amongst OpCos and SSH/CoE

–        Be the single point of contact (SPOC) to address concerns from OpCo Executives on services received from the Finance CPM Function at Finance CoE

Define Business Plan

–        Define templates, drivers, targets as per MTN policy on performance management

–        Evaluate environmental variables and market conditions to develop long-term strategies to support current and future customer needs

–        Manage the preparation of budgets, forecasts and long-term plans for the OpCo, in co-ordination with OpCo decision support and management teams

–        Review and sign off Annual Operational Budget and projection of expenses

–        Ensure direction and proper understanding of all cost centers/departments in developing budget plans

–        Develop guidelines for developing the budget for the OpCo

–        Analyse and prepare budget estimate for the organisation, obtain appropriate approval from the Board, as applicable

–        Ensure finalisation of budgets for various departments and business units with support from the respective Heads

Manage and Improve Business Performance

–        Ensure adherence to enterprise performance calendar and timely completion of all phases of the appraisal cycle for the department

–        Manage the reporting of results on a monthly basis with all the identified stakeholders, providing appropriate commentary and explanation as required

–        Present financial performance reports to Executive Committee and Senior Management

–        Review results in line with the business plan along with corresponding Board commentary

–        Present to the Board after obtaining buy-in from the OpCo CFO

–        Conduct meetings with respective heads to track and monitor work and ensure smooth functioning

Financial Planning, Budgeting and Reporting

–        Review and provide inputs for financial planning, budgeting process and control process

–        Validate if financial planning and budgeting of the OpCo is in line with strategic plans, initiatives, and policies of the OpCo and the Group

–        Review Financial Reports for accuracy and validate adherence to MTN and regulatory requirement

–        Communicate and ensure adherence to all standards, statutory policies, procedures and guidelines pertaining to Finance and Tax, conduct meetings for review and timely action

Financial Analysis and Decision Support

–      Represent the CFO in business model change projects and initiatives

–      Perform valuation of new and existing business proposals

–      Provide recommendations to Executives

–      Support executives and board of directors in decision making process with analytical information and courses of action to be taken

–      Review and provide final validation of all financial models and valuations before management review

–      Review, amend (where applicable) and sign off all pricing models, promotions cost/benefit analysis before management approval

–      Business Analysis: feasibility/Business Case/Revenue Model/Cost Benefit Analysis

As per business plan
Managerial / Supervisory Responsibilities

Set overall direction for the division

Provide guidance and leadership ensuring future focus and current efficiency

Coach and mentor direct reports to ensure staff motivation is high

Ensure adequate succession planning and that succession plans that are in place are achieved

Ensure skill transfer for staff development, motivation and business continuity

Ensure the team is led, motivated and rewarded to achieve high performance areas

Ensure assigned team is led, motivated and rewarded to achieve key performance indicators

Ensure the effective management of diversity among personnel in the division

Identify staff training and development needs and implement necessary actions

Manage team (including recruitment, on boarding, attrition)

Set goals and objectives for direct reports, monitor progress, and maintain motivation

Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting)

Set up appropriate structure to meet departmental management objectives

Provide an advisory function on governance and best practices in client experience

 

Key Performance Indicators – Indicators of success (Strategic)

1.          Financial – Value created through enterprise-wide business growth:

•           Enterprise Financial Health (Revenues, EBITDA & other financial health ratios), translating revenue growth formula & objectives into results.

•           New business growth to sustain and complement traditional revenues

•           Business growth, value created & cost-effectiveness achieved by process optimization, new initiatives and improved operations/ways of work etc.;

2.          Internal   – Value created from executing enterprise-wide operations:

•           Value created by increase in customer base, product sales, contracts signed etc.

•           New business opportunities from products launched, sector/market growth, product/process innovation, structural changes, process reviews/audit implementation etc.

3.          Customer – Value created from Customer Engagement & Ecosystem Management:

•           Impact include positive companywide engagement indices (Net Promoter Score), realigning the organization to achieve NPS objectives, holistic customer insight management & engagement (traditional & new business)

•           Benefits accruing to MTN/Telecom industry from specific leadership actions. Benefits can be in form of legislations or policies influenced, tariff revisions, improved competitiveness, improved operating environment, Industry or Economic leadership position secured, improved corporate citizenship and/or brand preference etc.

•           Deliberate ecosystem management to achieve business objectives (value creation), brand value & corporate positioning

4.          People – Value created through positive Impact on People & culture

•           Impact include satisfaction index on the VB’s and GCA survey dimensions/employee engagement index.

•           Attraction and retention of talent, efficiency of departmental structure to deliver on business objectives, collaborative work culture, number/types of staff being coached/mentored, Change Management, Enhancing MTN’s profile as employer of choice and instilling company pride/passion etc.

Key Performance Indicators – Indicators of success (Tactical)

•           % revenue increase

•           % new business development initiatives implemented

Role Dependencies

MTN Policies and Procedures

 

Stakeholders Landscape
Internal Stakeholders: Interaction and Relationship Group Chief Finance OfficerOpCo Chief Financial OfficerOpCo Chief Executive OfficerOpCo Other Division Executives

Group Finance Team and VP Office

Finance Centers of ExcellenceExecutive, Shared Service Hub (SSH)SSH General Manager, Service Delivery (Finance, SCM)

OpCo Internal Auditors

OpCo Business Risk Management

External Stakeholders: Interaction and Relationship Legal / Tax Authorities /Statutory Auditors /Tax Auditors
Banks / Suppliers / Customers

 

Discretionary Space (if applicable)
Decision Making Constraints: Not Applicable
Authorities: Approved headcount and budget

As per delegation of authority

Authority to ensure alignment to business / divisional strategies

Balancing cost allocation versus benefits to the business

Budget approval

Expenditure, conformance with budgets as per delegation

Staff recruitment in line with policy

 

Email : MTNRecruits.CM@mtn.com

Deadline :  17 January 2022

To strategically develop, plan and manage the Business Intelligence strategy and framework to drive planning and inform decision making; and to provide reporting and customer insight via data mining and market research.
Detailed Job Description:
Operational Delivery    

Strategy Development and Implementation
– Lead creation of sub-divisional strategy in line with overarching divisional goals with emphasis on client experience (internal and external)
– Ensure effective implementation of sub-divisional strategy by means of providing direction, structure, business plans and support
Staff Leadership and Management
– Source, induct, and manage talent in accordance with legislative guidelines
– Ensure open communication channels with staff and implement change management interventions where necessary
– Provide definition of roles, responsibilities, individual goals and performance objectives for the team
– Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
– Develop and implement a training plan in order to build and develop skills within the team
– Performance manage resources in accordance with HR policy and legislation where necessary
– Actively participate in leadership team
– Supports team capability development through the creation of opportunities for realizing full potential
– Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance
Governance
Adhoc, operational and tactical meeting
– Set up / participate in adhoc and operational meetings
– Participate and provide input into tactical meetings
– Report at process and functional level
Escalations
– Manage and resolve escalations that have impact on critical path of service delivery
– Escalate issues that will result in significant time, scope, employee/customer or cost impacts if not resolved
– Manage and provide solutions to issues that require formal resolution
Opco Operational
– Set up and manage project status meetings
– Review and identify key risks, issues, and dependencies and set mitigation actions
– Manage budgets
– Sign off / make decisions regarding operational changes
Opco Tactical
– Keep abreast of global and local best practice and make recommendations on leveraging opportunities to the Chief Marketing Officer;
– Provide input into the review of all projects initiated;
– Review key risks, issues, and dependencies and set mitigation actions.
– Manage budget
Performance
– Review performance of team activities against agreed KPIs and compliance to SLAs, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team
– Create and monitor plan for continuous improvement                                                                                                                                                                                               Operational Delivery
• Develop and execute continuous improvement plans for research and customer knowledge
• Ensure quality assurance on research produced by the market research team and for providing strategic direction on the research plan / schedule
• Drive the business planning process of the company
• Ensure relevant business rules are applied in the budget process and forecasting scenarios
• Ensure quality drivers and assumptions for the Business plan from gross revenue to margin
• Review and quality assure tariff / pricing strategy on all commercial / retail and interconnect tariff regimes
• Develop appropriate framework for setting marketing plans and network roll out plans / requirements
• Evaluate network rollout form a customer perspective and provide the relevant direction to marketing and sales teams
• Liaise with other departments such as finance, network group and enterprise solution to understand their research, reporting and analytical needs, take these needs and support the departments by mobilizing the customer knowledge and research teams to deliver on those needs
• Coordinate all activities within Business Intelligence function to ensure alignment, integration of effort and minimize duplications and conflicts
• Redesign operational systems and procedures to achieve operational excellence
• To realize deep analysis of Opco performance in order to identify factors impacting revenue and EBITDA.
• To develop models to understand the effect of marketing and competitor actions upon Opcos’ performance.
• Realize deep analysis of Opco performance in order to identify factors impacting Churn.
• Develop models in order to monitor and to understand the effect of marketing and competitor actions.
• Develop churn prediction models with a segmented approach in order to build tactical corrective actions.
• Propose loyalty initiatives based on churn analyses.
• Cooperate closely with cross functional teams and provide input to overall strategic direction
• Benchmark international Business Intelligence practices and continually improving the marketing intelligence framework

Job Requirements:
Education:
– Minimum of 4 years’ tertiary qualification in Marketing, Statistics or Computer Science (must be comfortable in at least two of these areas).
Masters advantageous
Fluent in English and FrenchExperience:
Minimum 5 years of relevant work experience in a global / multinational business environment (understanding of emerging markets advantageous)
Minimum 5 years’ experience in the Business intelligence of which 4 years’ experience in telecoms industry
Manager track record of 5 years or more, with at least 3 years in relevant sector/industry
Experience in leading change / transformation (marketing) at an operational level advantageous
Experience in continuous improvement through the implementation of best practices
Worked across diverse cultures and geographies advantageous
Additional Details:
Knowledge:                                                                                                                                                                                                                                                                                              -Statistical modeling and multivariate analysis
Data mining and predictive analytics
Complex market research
Forecasting techniques
Pricing analysis
Reporting and performance analysis
Marketing planning
Project management
Financial acumen
Information management
Marketing and sales acumen
Performance enhancement and improvements
Problem solving
Strategic thinking
Vendor management.
Skills/ competencies:   
Extra good numerical mind
Excellent command in Microsoft Excel and VBA
Advanced statistical software skills (SPSS, SAS, SPAD, etc.)
Good analytical skills
Must be able to work under pressure
Investigation
Leadership and management skills
Learning and self-development
Negotiating
Conceptual Thinker
Problem Solver
Improvement Driver
Culture and Change Champion
Supportive People Manager
Relationship Manager
Results Achiever
Operationally Astute
Behavioral qualities:
Unify people/Build a team
Plan work
Monitor work
Problem solving

 

Email : MTNRecruits.CM@mtn.com

Deadline :  12 January 2022

Brief Job Description

Mission/ Core purpose of the Job: (Short description)
The Analyst Agent and Merchant Backoffice Support is responsible for scouting potential partnership opportunities and onboarding agents or Merchants to form a solid channel that promotes extensive business growth. The role is required to onboard new agents or Merchants, manage contracts and ensure that the agents have the wherewithal to service Fintech customers. It also requires fixing any configuration or profiling impairment preventing an agent or a Merchant to operate normally.

Detailed Job Description

Operational Delivery
The role is accountable for the following work area outcomes:
Strategy & Analytics, Budgeting, Data and Reporting
– Execute policies, procedures and guidelines cascaded by the functional lead and ensure compliance with the same
– Comply with the set governance mechanisms, under supervision from the functional lead
Agents and Merchants Support Operations
– Assist partners in taking the products and services to market while ensuring the partner is promoting the product/service effectively
– Enabling availability, profiling and activation of Mobile Money Agents or Merchant network & customer activation campaigns across the Opco
– Fix any configuration or profiling impairment preventing an Agent or a Merchant to operate normally
– Achieve targets assigned by management of cross-functional operation with S&D teams
– Monitor & track performance of MoMo distribution KPIs as per the Business Plan
– Assist in implementation of New MoMo Agents/Merchants and Active MoMo Agents/Merchants strategies
– Track and ensure the engagement & incentives to key Fintech distribution partners is effectively delivering Fintech strategy.
– Drive effective and efficient Rebalancing Models that deliver the right Liquidity Support in the Ecosystem
– Provide constant feedback to improve MTN’s value proposition to its Agents and channel partners
– Support Fintech distribution, commercial & channel teams where required
– Support on resolving complaints from channel that have impact on critical path of service delivery
– Support customer activations campaign and any other campaigned assigned by the management
– Coordinate with FinTech Trade marketing specialist on channel branding & merchandising strategy & implementation
– Define onboarding prerequisites and documentation requirements in the OpCo
– Shortlist, negotiate and finalize T&C with agents
– Manage the partnership with agents and aggregators and ensure terms are beneficial to both parties
– Coordinate planning of communication initiatives with key stakeholders
– Develop new market and business opportunities through the selection and engagement of key potential and strategic partners
– Prepare and assure all legal documentation where necessary
– Other tasks and duties, as assigned

Job Requirements

Education:
– Degree / Diploma in any related discipline or its equivalent in area of specialization

Experience
– A minimum of 1 to 2 years’ total experience in Partner Management or allied field is beneficial
– Experience in Fintech, banking or Mobile Money is preferred
– Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred

Additional Details

Skills/ competencies:
– Analytical thinking
– Continuous improvement
– Data interpretation
– Delivery focused
– Presentation
– Relationship building

Knowledge
– Knowledge of Fintech, payment, e-commerce, banking, microfinance ecosystem
– Knowledge of Fintech products & services
– Agent & Merchant management
– Distribution & Trade Marketing
– Partner Onboarding
– Contract management
– Issue resolution
– Incident & Complaint handling
– Float Management

 

Email : MTNRecruits.CM@mtn.com

Deadline :  7 January 2022

Brief Job Description:
Mission/ Core purpose of the Job: (Short description)
To lead the sub-divisional strategy, development and management of Banktech, Savings, Lending & Xtratime products and services to ensure alignment to business strategy, Product roadmap, profitability and continuous improvement
Detailed Job Description:
Operational Delivery
– Lead and oversee the development of savings, lending and Xtra-time products and services
– Ensure Mobile Money focus on implementing and driving MTN’s Fintech strategy
– Establish value proposition and ensure technical solution ready for opportunity
– Secure key partnerships
– Review and identify key risks, issues, and dependencies and set mitigation actions
– Ensure alignment to business strategy, profitability and continuous improvement
– Follow up product evaluation – so that they drive the profitability of specific segment and overall value proposition.
– Collaborate with the CVM & GTM to develop & analyze loyalty/reward programs and Campaigns
– Manage promotional calendar with third party services to drive sales growth back into the business, in collaboration with GTM.
– Provide input into the review of all projects initiated
– Ensure creation of sub-divisional strategy in line with overarching divisional goals with emphasis on client experience (internal/external)
– Benchmark region best practices and conduct extensive research to identify appropriate pricing for products. Develop proposals to amend products pricing in line with country level nuances
– Ensure effective implementation of sub-divisional strategy by providing direction, structure, business plans and support
– Establish and maintain quality standards that will enhance the customer experience and cost efficiency
– Gather customer feedback on product performance and relay to Management & the Group product teams, in a bid to improve product performance
– Manage day-to-day product operations and establish internal best practices in order to ensure effective utilization of the products
– Strengthen customer feedback loops, and scale product knowledge within the OpCo
– Manage Quality of Service of the Product to ensure seamless customer experience
– Monitor & Analyze traffic loads and in county system & platform capacity
– Other tasks and duties, as assigned
Job Requirements:
Education:
• Minimum 3 years degree in Engineering or related field (bachelor’s in banking, fintech or management)
• Strong computer skills
• Fluent in English and FrenchExperience
Minimum of 5 years’ experience in Fintech environment; with experience in supervising others
Experience working in a medium or large organization
3-5 years of product development and banktech portfolio management, which includes technical and system management and applications development
Experience in execution of programs for revenue outcomes would be an advantage
Additional Details:
Skills/ competencies:   
Analytical Thinker
Problem Solver
Operational Value Creator
Multitasking
Communication
Negotiator
Presentation
Conceptual
Planner
Culture and Change Champion
Supportive People Manager
Relationship Manager
Results Achiever
Operationally Astute
Knowledge
• A thorough understanding of the Mobile Money technologies and trends
• Product strategy and roadmap implementation
• Knowledge on Mobile Money technical systems
• Knowledge on product development
• Familiar with MMC products and services, particularly banktech
• A sound knowledge of mobile money and related legislations
• An understanding of the principles of effective Marketing processes
• Product pricing
• Loyalty rewards and offerings design and disbursement
• Product operations
• Product strategy and roadmap implementation
Quality of ServiceBehavioural Qualites
• Team builder
• Prioritizes, Plans & monitors work
• Strongly details oriented with strong organizational and analytical skills
• Problem Solver
• Operational Value Creator
• Culture and Change Champion
• Supportive People Manager
• Relationship builder and Manager
• Results Achiever
• Operationally Astute
• Detail-oriented
• Manages time

 

Email : MTNRecruits.CM@mtn.com

Deadline : 07 January 2022

Brief Job Description:
Mission/ Core purpose of the Job: (Short description)
The Manager CVM drives the development & execution of Fintech Advanced products & services Customer Value Management strategy, in line with the group mandate: customer acquisition, development and retention by understanding the customer base, including defining the requirements, setting goals and monitoring the metrics. Lead the design of all localized CVM campaigns, track roll-out and measure effectiveness
Detailed Job Description:
Operational Delivery
Sub-Functional Leadership:
As the sub-functional leader of the CVM vertical, the role is accountable to:
– Align the results of the vertical, collectively and as individual work areas in the OpCo, ensuring that the Group guidelines are duly complied with
– Measure the impact and benefit of the sub-function to OpCo and report the true-value metrics. Drive continuous improvement across all verticals
Delivery Leadership:
As the delivery leader of the CVM vertical, the role is accountable for the following work area outcomes:
Strategy & Analytics, Budgeting, Data and Reporting
– Implement and execute policies, procedures and guidelines cascaded by the functional lead and ensure the team complies with the same
– Comply with the set governance mechanisms, under supervision from the functional lead and ensure team does the same
– Cascade the Group Fintech budget, analytics and reporting framework in the sub-function, under direction from the Head of Commercial and Channels
– Evaluate the efficiency and effectiveness of CVM strategies and propose and offer suggestions for improvements
CVM Operations
– Develop and implement the medium to long-term strategy for Customer Value Management proposals and ensure alignment of the initiatives undertaken in line with the group strategy and mandate
– Review CVM initiatives and support the corrective actions
– Work with GSM Opco CVM team where required with regard to customer data management and data structures for Fintech
– Analyse customer base trends and highlight areas of the business that needs to be developed further to increase customer usage, revenue and retention
– Analyse customer base revenue and usage to determine upsell and cross sell value propositions
– Own the development and implementation of the CVM programs and projects, ensuring localized nuances specific to the region are adequately factored in
– Lead campaign design, production, test, roll-out, assessing commercial return and evaluation
– Develop comprehensive loyalty and rewards campaigns across various customer segments (Local Campaigns)
– Monitor and ensure all local CVM campaigns are reliably executed in systems and other customer touch points
– Translate business requirements and CVM strategy into data related insights
– Define base offers and provide input into proposition design
– Set up and execute on comprehensive base management dashboards
– Analyse customer base trends and highlight areas of the business that needs to be developed further to increase customer usage, revenue and retention
– Report on daily, weekly and monthly basis in order to grow the value of the in-life revenue and loyalty of the customer base
– Construct, implement / fine-tune methods, processes / systems to enhance effectiveness / meet OpCo goals
– Provide monthly reporting on impact both financially and operationally CVM Management programs
– Finding innovative way of doing direct marketing Go to Market to customers aside from SMS blasts/broadcasts
– Manage the post-activity reports and in-depth performance evaluation to determine how existing decisioning rules can be enhanced to drive increased business benefits
– In line with Group guidelines prepare the detailed Monthly BTL Plans to be followed by the Campaign Management team. Report progress, risks, and issues to be acted upon
– Other tasks and duties, as assigned
Managerial / Supervisory Responsibilities
– Accountable for the morale, performance, and development of the function’s human capital
– Cascade and socialize work structure processes to enable adoption by the team
– Coach and mentor direct reports
– Ensure assigned team is led, motivated, and rewarded to achieve KPA’s
– Ensure that coaching / mentoring programs and personal development plans are in place for all staff members
– Ensure effective management of diversity among personnel in the function
– Identify staff training and development needs and implement necessary actions, in collaboration with HR
– Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines
– Possess the authority, presence, and integrity to command respect from colleagues and from external contacts
– Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting), in collaboration with HR
Job Requirements:
Education:
– Degree in any related discipline or its equivalent in area of specialization
– Relevant post graduate qualification is an advantageExperience
– A minimum of 4 to 6 years’ total experience in a similar position with at least 2 years in a managerial role
– Experience in Fintech, banking or Financial Services is preferred
– Experience in developing and deploying CVM campaigns in the Telecom/Financial/Consumer industry
– Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred
Additional Details:
Skills/ competencies:   
– Relationship/people management
– Analytical thinking
– Continuous improvement
– Data interpretation
– Delivery focused
– Presentation
– Relationship building
Knowledge
– Data mining & customer behavior analysis
– Big data, social network analysis
– Cross/up-sell outbound and inbound
– Segmented acquisition and retention
– Campaign and promotion management
– Value model development
– Loyalty and churn management
– Build/use predictive and propensity models
– Sales & Marketing lifecycle
– Data Visualization
– Customer Value Management
– Customer segmentation
– Data science: statistics, data mining, modelling and advanced analytics

 

Email : MTNRecruits.CM@mtn.com

Deadline : 07 January 2022

Brief Job Description:
Mission/ Core purpose of the Job: (Short description)
This role will manage financial accounting, period end close activities and statutory reporting with responsibility for managing the preparation of monthly reporting to MTN Group Finance including the monitoring of all other reports sent to MTN Group and local reporting for tax authorities (DSF) as well as financials for The Board of Directors. This will include coordination with our external auditors for the half year, Hard Close and year end audits for both IFRS and Local GAAP (SYSCOHADA/Banking Chart of Accounts -PCEC).This role is expected to partner with FINANCE Centres of Excellence to ensure integration and efficiency of processes which span across Oracle workflows and non-workflows processes and would involve interactions and partnering with different functional departments at Opco, Finance Shared Services Centre (SSC) and Finance Centres of Excellence (CoE) interacting with Opco Chief Financial Officer (CFO), General Manager, Finance Service Delivery at SSC, external auditors, banks and legal agencies if need be.This role overeas  all procurement activities for the OpCo. The role works in close association with GSSC to ensure compliance and adherence to GCSS guidelines and undertakes local sourcing at the OpCo level – right from demand management & forecasting to PR/PO management, vendor shortlisting, onboarding, inventory management and resource allocations. This role also oversees treasury management and Account payable/Receivable processes.
Detailed Job Description:
Operational Delivery
Financial Operations
• Ensure establishment of robust financial services systems to provide timely, accurate and consistent inputs for management and statutory reporting.
• Oversight and accountability for the maintenance and management of Financial processes, procedures and controls to ensure that all risks identified are mitigated and addressed in a timely and professional manner.
• Provide cross functional business support and decision making where needed to ensure correct actions are taken in accordance with the best interest of the business.
• Ensure preparation and maintenance of financial services policies & procedures for the Opco.
• Oversee Opco site support functions ensuring operational work related to fund mobilization, services, cash handling & disbursements, book keeping and timely payments to vendors are as per defined service level agreements.
• Supervise the maintenance of the books of accounts as per the standard services practices.
• Work closely with the site support team to reconcile bills raised by contractors/vendors/suppliers ensuring timely payments as per the contractual conditions and SLAs.
• Ensure minimal lead times for rendering support to the internal customers and ensure minimal process/operational breakdowns.
• In coordination with the tax unit, ensure the operational work in compliance with the local/international Tax and regulations.
• Manage intercompany relations and transactions relating to financial matters like funds transfer, etc.
• Manage all accounting entries into the financial system ensuring full compliance with International Financial Reporting Standard (IFRS) and Local Accounting Standards, overseeing period close, consolidation and intercompany processes performed in the Financial Accounting function.
• Partner with the Finance Centres of Excellence (CoE) and the Shared Services Centre (SSC), as applicable is to ensure integration and efficiency of processes and programs that drive and support the services offered by the Financial Services sub-units ensuring synergistic benefits to improve OpCo efficiency and ability to concentrate on core business as well as employee satisfaction and productivity.
• Manage and nurture stakeholder relationships both Internal and external (Vendor and bank relationships as well as Internal and External Audit relationships).
Treasury & Cash Management
• Direct and ensure effective cash flow management with MTN Guidelines, suggest corrective actions in case of process deviations and escalate issues in a timely manner.
• Ensure management of cash and bank funds receipts and its approval
• Approve and sanction the bank related vouchers, reconciliation statements etc, as applicable.
• Provide support to the treasury activities of the organization to ensure gain of returns on the corporate level investments.
• Management of contractual obligations with our partners and manage and report on financial governance and liquidityPeriod end Activities and reporting (covering all period end activities across all accounts and business units)
• Direct and review month-end closure and reporting to ensure that they are all aligned to the services system.
• Direct and review results and highlighted variances and approve corrective actions
• Direct and review financial statements created in line with the statutory reporting requirements
• Direct and review monthly, quarterly, biannual commentaries, as well as financial commentaries to be presented to the Audit Committee Board.
• Direct and review technical accounting statement and adoption into practice for a smooth transition into business reporting.
Job Requirements:
Education:
– A Degree in Finance or Accounting, management or related field
– Relevant post graduate qualification is an advantage
– Chartered or Certified Accountant preferred.Experience
– A minimum of 4 to 6 years’ total experience in a similar position with at least 2 years in a managerial role
– Experience in Fintech, banking or Telecom is preferred
– Experience in the banking sector with monthly reporting to the Banking Commission(COBAC) will be of great advantage.
– Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred
Additional Details:
Skills/ competencies:  
– Relationship/people management
– Analytical thinking
– Continuous improvement
– Data interpretation
– Delivery focused
– Presentation
– Relationship building
Knowledge
– Financial reconciliation
– AP/AR, payments and claims
– Procurement
– Revenue assurance
– Financial performance monitoring
– Financial planning and forecasting
– Financial consolidation
– Financial reporting
– Financial modelling & analytics
– IFRS and local GAAP (SYSCOHADA/PCEC)
– Financial audit
– Regulatory Reporting to financial Service regulator like Cobac (Spectra), Beac

 

 

Email : MTNRecruits.CM@mtn.com

Deadline : 07 January 2022

Brief Job Description:
Mission/ Core purpose of the Job: (Short description)
The Manager, Go-To-Market, Quality Assurance & Experience Design oversees the development and execution of marketing strategies and plans for the segments to maximize long-term revenues and profit, and increase long-term value of Mobile Money.
Oversees the roll out of Products and Services into production and in the Market in line with the Business plan and Fintech strategy in order to increase Digital and Fintech Mobile Applications/ channel adoption, maximize long-term revenues and value of Mobile Money.
Responsible for the effective delivery of Fintech strategy, ensuring profitability, customers acquisition and revenues targets. This includes the design of value propositions & targeted marketing campaigns for Mobile Money and the definition of ad-hoc Market responses or tactical initiatives to address commercial or Marketing challenges.
Detailed Job Description:
Operational Delivery
Go-To-Market
– Develop OpCo level Digital Marketing strategy, in line with the Group guidelines and overall strategy
– Evaluate the efficiency and effectiveness of Digital Marketing & Communications strategies and propose and offer suggestions for improvements
– Assist in managing the projects & sub-divisional budgets in line with business objectives
– Provide inputs for Fitech business planning cycle
– Timely issue and execute quarterly cycle plans
– Continuously monitor progress on targets, propose and execute appropriate corrective actions when and where necessary.
– Translate insights and analysis into opportunities. Leverage on detailed Market Segments analysis to deliver conclusions and insights: Markets –Volume and Value, trends, segmentation, competitors, channel, SWOT.
– Follow up campaigns and P&S implementation
–  Manage overall promotional calendar to drive sales growth back into the business
– Manage & coordinate the overall loyalty program operations (including transactions on rewards to be disbursed)
– Use relevant metrics and measures to monitor existing loyalty & reward programs in collaboration with streams owners
– Support analysis of ROI and effectiveness of both Brand and product campaign against competitor’s activity.
– Research trends and best practices within the Fintech & MT (Telecoms, Media and Technology) industries and regularly benchmark Mobile Money practices and offers with other players worldwide.
– Nurture an effective working relationship with MKT/EBU/Distribution/Product/ BI//IS/CR/ relevant service units to ensure timely execution and delivery of the cycle plan
– Execute initiatives driving Brand Awareness and Affinity within the segment
– Ensure strict adherence to the Go-To-Market processQuality Assurance & Testing
– Liaise with group product teams to understand product & solutions developed and cascade guidelines associated for QA and testing
– monitor execution of automated tests, as may be applicable, of incoming products
– Oversee documentation of any unexpected anomalies identified in testing with instruction of how to recreate the anomaly
– Play back test results to group product teams and assist in the refinement of product and software requirements to insure their functionality in the OpCo
– Develop and document application test plans based on software requirements and technical specifications
– Work with Customer Support group to help perform root cause analysis of issues found in the production environment
– Oversee implementation of the release process for tests with a positive result, under supervision of the manager
– Ensure that no release disrupts business as usual
– Resolve any escalated critical incidents in the release process or escalate to higher level, as required.

MoMo Apps
– Cascade global design blueprints for MoMo App and localize the plans to enable consistent user experience
– Monitor undertaking of market research to understand customer demographics & preferences and develop business case for localizing features
– Monitor periodic release of local configurations, upgrades and updates to the App
– Manage and maintain local instances of the App
– Provide L2 query/incident resolution and escalate all other issues to Management & the Group
– Capture voice of customer and suggest possible improvements to the App
– Support group in any phase of development of the App, as and when required
– Other tasks and duties, as assigned

Job Requirements:
Education:
• Minimum of 3 years degree (bachelor) in Marketing, Business Administration or similar
• Fluent in English and French
• Digital Money certification (digital payment and digital financial service) would be an advantageTraining:
GTM- Product Lifecycle Management
System Analytics
Customer Analytics and Campaign Management
Financial modeling in Excel
Mobile Apps
Line Manager Effectiveness
COS programs
Harvard Leading teams
Digital Product Management (Certification)
Fintech Foundation & Overview

Experience
• Minimum of 5 years’ experience in marketing in a service industry (telecoms, Fintech would be an advantage) or Banking environment, including participation in product/campaign launch
• Experience in execution of programs for revenue outcomes would be an advantage

Additional Details:
Skills/ competencies:  
•Analytical Thinker
• Problem Solver
• Operational Value Creator
• Culture and Change Champion
• Supportive People Manager
• Relationship Manager
• Results Achiever
• Operationally Astute
• Ability to successfully manage a variety of stakeholders
Knowledge
• Good understanding and knowledge of Value Management
• Good understanding and knowledge of the Telecoms or Fintech Industry
• Good mastery of business case development and Financial Modeling
•  Brand Management
• Business and Strategic planning
• Product design and customization
• Quality Assurance
• Understanding of Mobile Apps
• Understanding & Knowledge of testing approaches
• Understanding of Product Development /management
• Understanding of Sales &Distribution principles
• Knowledge of customer behavior and market dynamics
• Understanding of market research principles
• Knowledge of testing processes and understanding of Agile methodologies
• Understanding of the factors impacting customer demand
• Understanding of Customer Experience principleBehavioral Qualities:
• Team builder
• Plans & monitors work
• Strongly details oriented with strong organizational and analytical skills
• Problem Solver
• Operational Value Creator
• Culture and Change Champion
• Supportive People Manager
• Relationship builder and Manager
• Results Achiever
• Operationally Astute
• Detail-oriented
• Manages time

 

Email : MTNRecruits.CM@mtn.com

Deadline : 07 January 2022

Brief Job Description:
Mission/ Core purpose of the Job: (Short description)
The Manager HR & Performance Management acts as the custodian and execution lead of the HR Strategy for the Opco. Manages alignment and integration of organization design and performance with business objectives and plans. Implements workforce strategies that support business strategy. Provides HR insights to business and partners to deploy solutions based on market trends that contribute to the growth and competitiveness of the business. Oversees delivery of HR operational services with a deep focus on employee experience. The role leads teams across the below three sub functions:
– Employee Relations & HSE
– Recruitment & onboarding
– Rewards & Payroll
Detailed Job Description:
Operational Delivery
Functional Leadership:
As the functional leader of the HR vertical, the role is accountable to:
– Align the results of the HR Vertical, collectively and as individual work areas in the OpCo, ensuring that the Group guidelines are duly complied with
– Measure the impact and benefit of the function to OpCo and in turn, Group FinCo and report the true-value metrics. Drive continuous improvement across all verticals
– Ensure implementation, compliance & adherence to the EVP  Framework, policies, guidelines & processes defined by Group DigiFin HR team and  MTN Group HR team as applicable
– Lead and manage implementation of Global Wellness programs initiatives and drive development of local Opco wellness initiatives
– Ensure compliance and drive the global D&I agenda set by Group DigiFin and MTN Group
Delivery Leadership:
As the delivery leader of the HR vertical, the role is accountable for the following work area outcomes:
Strategy & Analytics, Budgeting, Data and Reporting
– Implement & execute policies, procedures and guidelines set forth by group HR team and ensure the team complies with the same
– Implement governance to manage the consolidated OpCo HR strategy, budgets and financials, under direction from the OpCo CEO
– Cascade the Group Fintech budget, analytics and reporting framework in the function, under direction from the OpCo CEO
– Deliver results under the guidance of the Group GM Human Resources, abiding by all the set directives and regularly reporting compliance
HR Operations
– Function as a primary point of contact for executive/senior management or specialty group regarding key organizational and management issues in the OpCo
– Provide OpCo specific input to the Organization Design Blueprints to align with business objectives, customers, products & services
– Implement, localize and manage the OpCo organization structures
– Implement & execute HR policies throughout the OpCo, ensuring that all functions comply with the set policies
– Work closely with the Specialist recruitment and onboarding in the OpCo, ensuring that key objectives set for recruitment are complied with at all times
– Manage the lifecycle management of Expatriates
– Manage execution of the performance management process within the OpCo and ensure managers across functions are empowered to conduct a fair and objective appraisal for their employees
– Implement and manage Employee Compensation, Rewards & Recognition processes for the OpCo
– Manage end-to-end of employee and HR Service administration, all the while ensuring that regional employment and labour guidelines, laws and regulations are duly complied with
– Undertake training needs assessment and infusion of training programs in the OpCo, also ensuring that curriculum is regularly reviewed and supports OpCo’s growth strategy
– Manage and execute the employee health and safety programs in the OpCo. Ensure implementation of health and safety policy, procedures and risk assessments, statutory compliance requirements ensuring action is taken to mitigate risks and all corrective and preventative action of issues arising
– Encourage the use of HR tools and systems, in order to drive business-critical decisions through data
– Participate in communities of practices and conferences, with permission from the CEO, to facilitate knowledge sharing and positioning of OpCo’s employer of choice brand towards the external marketplace
– Regularly report to CEO on key HR metrics, and highlight red flags as and when required
– Other tasks and duties, as assigned
Managerial / Supervisory Responsibilities
– Accountable for the morale, performance, and development of the function’s human capital
– Cascade and socialize work structure processes to enable adoption by the team
– Coach and mentor direct reports
– Ensure assigned team is led, motivated, and rewarded to achieve KPA’s
– Ensure that coaching / mentoring programs and personal development plans are in place for all staff members
– Ensure effective management of diversity among personnel in the function
– Identify staff training and development needs and implement necessary actions, in collaboration with HR
– Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines
– Possess the authority, presence, and integrity to command respect from colleagues and from external contacts
– Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting), in collaboration with HR
Job Requirements:
Education:
– Degree / diploma in Human Resources / Personnel Management or related fieldExperience
– Experience in Fintech, banking or financial services is preferred
– Experience in leading HR functions or senior management roles
– Experience working in a global/multinational enterprise with a good understanding emerging markets
– Knowledge of local labour laws and employee regulations
Additional Details:
Skills/ competencies:  
– Relationship/People management
– Business acumen
– Analytics & interpretation
– Project management
– Conflict management
– Continuous improvement
– Data interpretation
– Decision making
– Delivery focused
– Negotiations
– Relationship building
Knowledge
– Workforce Strategy & Manpower Planning
– Talent Sourcing Strategy
– Employee Engagement & Culture
– Employee Value Proposition
– Communication Channel management
– Hire to Retire service management
– HR Operations and Service delivery
– Rewards Planning, Governance & Reporting
– Pay structure design & employee taxation
– Competency frameworks
– Operating Models & Organization Design
– Learning delivery & execution
– Performance / Appraisal process

 

Email : MTNRecruits.CM@mtn.com

Deadline : 07 January 2022

Brief Job Description:
Mission/ Core purpose of the Job: (Short description)
The Specialist API and Integrations is responsible for supporting Mobile Money organization in ensuring seamless integrations through all existing/incoming APIs. The role works closely with Group teams and external vendors (when required) to ensure that all APIs and integrations in the OpCo are implemented efficiently and cater to functional requirements. Performs other duties in providing technical support for the onboarding of partners and other third party platforms.
Detailed Job Description:
Operational Delivery
– Design and build API and integration solutions
– Ensure alignment and adherence to standards, processes & guidelines defined by MTN Group Technology and Group DigiFin Technology teams as applicable
– Work with various API platforms and the different solution providers (Azure, Google etc), as and when required
– Ensure API platform availability is maintained to the highest possible standard as per SLA
– Responsible for troubleshooting with 3rd parties, which includes working with debuggers, flow analyzers and configuration tools
– Gather requirements and help build the tools and processes to increase the ease and efficiency with which APIs integrate
– Ensure conflicting / redundant APIs do not exist in the OpCo environment
– Resolve technical problems relating to API application by identifying and fixing bugs
– Provide technical guidance on API and integrations, drive implementation process and resolve technical issues
– Closely monitor and receive feedback from the various functions and work closely with API owner teams in Mobile Money company and group to prioritize improvements and new features
– Execute and monitor progress of technical integrations to ensure successful onboarding of APIs
– Lead/coordinate between vendors and third-party integrators & Aggregators
– Determine, document, and review user requirements for all projects
– Review technical specifications to ensure user and functional requirements are met
– Facilitate Joint Application Design with relevant stakeholders
– Enable data driven decision making through business insights gained from API analytics
– Work closely with the information Security team in order to ensure adequate security & privacy controls are embedded within the APIs
– Where required, escalate unsolvable issues to Manager IT Service Management in a timeous manner
– Other tasks and duties, as assigned
Job Requirements:
Education:
• Minimum of 3 years degree Computer Science, Software Engineering, Information Systems, Information Technology or related field
• Fluent in English and French
• Relevant post graduate qualification is an advantage
•Data Management (Training)Experience
– A minimum of 2 to 3 years’ total experience in API and/or Integrations or allied field is required
– Experience in Fintech, banking or Mobile Money is preferred
– Experience in developing web services and good understanding of micro services architecture, public cloud platforms like AWS, Azure, Google
– Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred
Additional Details:
Skills/ competencies:   
•Analytical Thinker
• Problem Solver
• Data interpretation
• Operational Value Creator
• Culture and Change Champion
• Supportive People Manager
• Relationship Manager
• Results Achiever
• Operationally Astute
• Presentation
• Ability to successfully manage a variety of stakeholders
Knowledge
– Knowledge in Web services and API management technologies
– (SOAP/REST, XML/JSON, XSLT), implementation of System integrations, J2EE/Java Design Patterns.
– Experience on any enterprise service bus principles, design patterns & Industry best practices and/or JMS messaging.
– API Gateway products – CA Layer 7, MuleSoft, 3Scale, Apigee, etc.
– Add on components for APIM platforms like Private Keys, Certificate
– Based Security, Cloud Deployment, Mutual Authentication, Session
– Management, Caching System, Firewall Rules, Port Security, Linux
– Configuration and Security, Load Balancer Settings etc.
– Knowledge in developing web services and good understanding of micro services architecture
– Knowledge of public cloud platforms like AWS, Azure, Google Cloud
– API portfolio management
– Integrations
– Change management
– Demand planning
– Vendor managementBehavioral Qualities
• Strongly details oriented with strong organizational and analytical skills
• Problem Solver
• Culture and Change Champion
• Delivery focused
• Detail-oriented
• Manages time
• Relationship/people management
• Continuous improvement
• Data interpretation
• Relationship building

 

Email : MTNRecruits.CM@mtn.com

Deadline : 07 January 2022