How fast is the connection with MTN Home?

With MTN Home, there are no constraints or speed limits. You can take advantage of all the capacities that our 4G/4.5G network offers. More concretely, you can go up to 40Mbps (or 5Mops, theoretical speed). This speed will vary depending on your location and the specifics of the site that covers you.

Can I use MTN Home to play online games?

Yes, with MTN Home you have access to a broadband internet connection and can therefore play online.

What are the advantages of 4.5G?

4.5G is more powerful than all previous generations (2G, 3G, 4G) and therefore has a higher theoretical flow rate. It allows you to reach up to 40Mbps (this speed will vary depending on your location and the specifics of the site that covers you). With 4.5G, download your videos and other content faster and enjoy high definition streaming.

What is the coverage radius of MTN Box and MTN Wifix Wifi router?

We currently have 3 internet boxes:

• MTN Alcatel WiFi Box: Coverage range -INSIDE(60m); OUTSIDE(100m). To discover the Alcatel WiFi Box click here
• MTN Marvel WiFi Box: Coverage radius -INSIDE(N/A); OUTSIDE(100m). To discover the Marvel WiFi Box click here
• MTN WIFIX Box: Coverage radius – INSIDE(10m); OUTSIDE(100m). To discover the WiFix Box click here

The features of each of these internet boxes guarantee you an excellent experience with MTN Home at home.

Can I cover a large house on 2 floors?

This is possible, but if the WiFi signal weakens (due to the materials used in the construction of the walls for example), you should consider buying a WiFi Extender which will boost the signal throughout the house.Click here to see our WiFi Extenders.

How many people can connect at the same time?

With the MTN internet boxes (Alcatel, Marvel) a maximum of 32 persons can be connected to the WiFi network simultaneously and enjoy your MTN Home offer. For the WiFix model and 8 persons can connect instead.

How can I use the minutes offered in MTN Home? Is it only to MTN?

The call time offered with your MTN Home bundle is only valid for calls to MTN numbers.
Our WiFix Box model has a handset that allows you to make and receive calls directly from your internet box and a battery. To discover our WiFix box, click here.

Is MTN Home suitable for IPTV and Streaming content?

Yes, with MTN Home you have access to a broadband internet connection and can therefore access your favourite IPTV and streaming content.

What is the difference between MTN Box and MTN WiFix?

Both names refer to WiFi boxes. MTN WiFix, unlike other MTN WiFi boxes (Alcatel and Marvel), looks like a telephone and therefore has a handset for making and receiving calls and a battery (800MAh) that can cope with power cuts. Click here to discover all our WiFi and WiFix boxes.

What age groups are covered by the free E-Learning sites on MTN Home?

E-Learning sites that are free to access with MTN Home offer educational content for children from the age of 6 (and up). Click here for a full list of these sites.

What is E-Learning?

E-Learning in its broadest sense refers to any learning or training method using an electronic medium (computer, tablet or mobile phone). It encompasses a wide variety of online learning activities and situations. With MTN Home, the whole family has access to a selection of E-Learning sites for free (without using up your mobile data); click here for a full list of these sites.

On which programme are the E-learning sites based that are free with MTN Home?

The E-Learning sites which are free to access with MTN Home cover both the Cameroonian programme and programmes from other countries (France, USA). The sites chosen are among the most visited E-Learning sites in the country. Click here for the complete list of these sites.

What is the importance of giving an alternative number during the first subscription to MTN Home?

The second number allocated to the MTN Home customer is important because it is through this number that the Customer Service Department will be able to contact you, ensure your satisfaction and intervene in case of problems. It is also through this number that you will receive all the notifications of use concerning your MTN Home offer and that you can administer your MTN Home account (check the balance, subscribe to a new bundle).