Category: careers

Posted on
Brief Job Description:
Mission/ Core purpose of the Job: (Short description)
The Internal Audit and Forensics Head is responsible to ensure all financial services internal audit, proactive fraud management review, investigation and internal Control-related activities are established, carried out and maintained according to Group Fintech and MTN Group Internal Audit and Forensics standards and global best practices, through applicable Internal Control frameworks (where applicable)
The Internal Audit and Forensics Head acts as the custodian and owner of the audit and forensics program in the OpCo. Assesses the organization’s risks and efficacy of its risk management efforts. Additionally, monitors compliance with relevant laws and regulatory requirements and regularly liaises with external auditors and other bodies to conduct audit of the organization. The role is required to evaluate internal control and make recommendations for improvement.
Detailed Job Description:
Strategy Development and Implementation

  • Lead the effective implementation of OpCo Internal Audit and Fraud Management charter, policy and strategy as informed by the MTN Group Internal Audit and Forensics charter, methodology and systems
  • Provide effective leadership, timely advice and consultation to the OpCo Management on internal processes and operations
  • Establish a competent and agile Internal Audit & Forensics function to service the OpCo assurance requirements in consultation with Group Internal Audit and Forensics
  • Ensure utilisation of the Group mandated GRC tools and systems and source ancillary supplementary tools as needed as approved by the Group function
  • Perform special audits on an ad-hoc basis as required by regulators, business line management, the Group or Opco Audit Committee
  • Lead and/or support specific audits to assess compliance with policies, procedures, and legal/regulatory requirements to identify and evaluate exposures and to correct defective processes
  • Evaluate the OpCo’s Risk Management and Governance processes and report on the effectiveness of these
  • Respond and effectively manage fraud, bribery and misconduct related investigations in line with the Group Fraud Policies and ensure remedial actions are taken regarding recoveries, control remediation and employee sanctioning.
  • Develop annual or multi annual risk-based internal audit and proactive fraud prevention plan in line with guidance provided by the Group function and regulation
  • Adhere to Group escalation and incident management principles regarding forensic and internal audit findings
  • Adhere to the system of management reporting requirements that provides timely and relevant information on all aspects of internal audit and forensics issues to OpCo Management and OpCo Audit Committee and the Group Internal Audit and Forensic function
  • Complete and timely provide, at least on a quarterly basis the internal audit & forensics report and recommendations for the Group Internal Audit and Forensic function as well as the Audit and Risk Committee to assess the OpCo financial controls and general state of the control environment, through adherence to Group Mandated templates and reporting criterion
  • Ensure the implementation of efficient processes for documenting all audit-related initiatives and activities in line with the guidance provided by the Group function
  • Implement and adhere to the Group Internal Audit and Forensic Quality Assurance Program
  • Assist with regional (i.e. outside the OpCo) audit and forensic activities where required

Supervisory, Leadership and Management

  • Source, induct and manage talent in accordance with HR policy and legislative directives
  • Continually develop a culture of strong collaboration and effective team working
  • Ensure open communication channels with staff and implement change management interventions when required
  • Provide definition of roles, responsibilities, individual goals and performance objectives for the team
  • Ensure skill transfer for staff development, motivation and business continuity
  • Set goals and objectives for direct reports, monitor progress and maintain motivation
  • Assist in the development and implementation of a training plan in order to build and develop skills within the team
  • Guide and direct suppliers and third parties in achieving Opco Internal Audit & Forensics objectives.
  • Promote a ‘Fintech centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.

Governance

  • Implement & execute policies, procedures and guidelines set forth by group IA and forensics team and ensure the team complies with the same
  • Implement governance to manage the consolidated OpCo IA and forensics strategy, budgets and financials, under direction from Group Internal Audit & Forensics
  • Deliver results under the guidance of the Group Internal Audit & Forensics, abiding by all the set directives and regularly reporting compliance
  • Participate in strategic meetings
  • Report on a bi-monthly / monthly basis to the Group Internal Audit & Forensics relating to progress made within the function and in accordance with the measurement metrics set by the Group
  • Report on an ad hoc basis on specific projects, as required.
Job Requirements:
Education:

  • Bachelor’s degree in Commerce or Business Administration
  • Masters in Business Administration/Masters – is advantageous
  • Professional qualification in Auditing/Fraud Management/Risk Management/Accounting  i.e. CIA, ACFE, CISA, ACCA, CPA etc – preferred
  • Fluent in English and French.

Experience

  • A minimum of 7 years’ total experience in Internal Audit, Audit firm and/or Forensics required, with at least 2 years in a managerial role
  • Experience in Fintech, banking or financial services is preferred
  • Experience working in a global/multinational enterprise with a good understanding of emerging markets is advantageous.
Additional Details:
Knowledge:  

  • Sampling Techniques
  • Data Analytics
  • Forensic Investigative Analysis
  • Fraud Analytics
  • Process & Controls
  • Risk Rating & Mitigation
  • IA reporting & presentation
  • Audit Planning & Scoping
  • IT control frameworks
  • Financial Control Framework
  • Business Process Analysis
  • Accounting and financial procedures
  • Forensic auditing procedures
Skills and Behavioral Qualities

  • Strategy formulator
  • Analytical thinking and data interpretation
  • Conflict management
  • Results achiever and continuous improvement
  • Reporting and Presentation
  • Team management and Relationship building
  • Integrity and other ethical considerations
  • Accountable and Resilient
  • Culture & Change Champion

 

Email : MTNRecruits.CM@mtn.com

Deadline :  24 February 2022

Posted on
Brief Job Description:
Mission/ Core purpose of the Job: (Short description)
• Drive the identification and Ensure Compliance to internal processes and policies, applicable laws and regulations, in the Opco including MTN Compliance agendas
Detailed Job Description:
Staff Leadership and Management
– Coach and mentor direct reports to ensure staff motivation is high to achieve high performance areas.
– Ensure skill transfer for staff development, motivation and business continuity.
– Guide and direct suppliers and third parties in achieving Opco objectives.
– Identify staff training and development needs and implement necessary actions.
– Manage team (including recruitment, on-boarding, attrition)
– Set goals and objectives for direct reports, monitor progress and maintain motivation
– Set up appropriate structure to meet departmental management objectives
– Provide an advisory function on governance and best practices in client

Operational Delivery
– Implement MTN Group Compliance agenda and directives
– Relevant strategic input into and management of implementation of MTN Group’s Regulatory and Compliance agenda
– Input into Regulatory policies/regulations, legislative framework and future impact of new Regulatory policies and legislation – with a specific focus on compliance
– Ensure effective implementation of the MTN Group Strategy within Opco by means of providing direction, structure, frameworks, models, roadmaps and support to local teams within operations
– Implement MTN Group Compliance agenda and directives
– Relevant strategic input into and management of implementation of MTN Group’s Regulatory and Compliance agenda
– Input into Regulatory policies/regulations, legislative framework and future impact of new Regulatory policies and legislation – with a specific focus on compliance
– Ensure effective implementation of the MTN Group Strategy within Opco by means of providing direction, structure, frameworks, models, roadmaps and support to local teams within operations
– Understand the impact of potential changes driven by the local regulators, industry, marketplace, and/or legal environment and report these back to Opco management and Board
– Input into strategies for ensuring future compliance and mitigation of risk i.e. Material legislations, fines and reporting requirements for various regulators (also includes JSE)
– Monitor and report to Opco Board / Audit and Risk Committee on the compliance of best practice and processes within Opco structures
– Be up to date on all relevant compliance and regulatory requirements within the local Telecommunications Industry
– Ensure training to management on legislative requirements and appropriate compliance methodologies
– Actively collaborate with regional Compliance Officer
– Assist regional Compliance Officer to lobby key stakeholders to shape and change policy and draft legislation.
Job Requirements:
Education:
• Recognized 4-year tertiary qualification
• Fluent in English coupled with local language
• Admitted attorney / advocate / auditor will be an advantage

Experience
• Minimum of 5 years’ post qualification experience with at least 3 years in relevant sector/ industry
• 3 years of experience in Senior legal / accounting / audit position within a legal, audit, or accounting organization or as a Compliance Officer in a highly-regulated industry, preferably telecommunications or banking
• Experience of local Regulatory landscape

Other Specifications
• Proven track record of technical and specialized know-how around Regulatory and Compliance space
• Previous success in implementing organization-wide Regulatory and Compliance policies
• Abreast of local mindset & best practices relating to Regulatory and Compliance
• Be able to work under pressure in a fluid regulatory environment
• Strong written and communication skills
• Confident and assertive with a positive attitude
Additional Details:
Knowledge:
• Ability to think innovatively and develop strong implementation plans for strategies to overcome complex business and industry challenges
• Proficient knowledge of the regulatory and compliance environments
• Organizational awareness
• Decision making processes
• Entrepreneurial approaches
• Knowledge of political, regulatory, and general economic conditions of appointed region
Skills
• Ability to manage government relationships
• Ability to manage teams
• Ability to align MTN Group standards to local regulatory environments
• Analytical
• Conflict management
• Continuous improvement
• Data interpretation
• Dealing with ambiguity
• Dealing with complexity
• Decision making
• Dispute resolution
• Flexible
• Leadership
• Negotiation
• People management
• Team collaboration
• Presentation Skills

Behavioral qualities:   
• Decisive Problem Solver
• Value Creator
• Culture and Change Translator
• Inspiring People Leader
• Stakeholder Influencer
• Innovator
• Result Achiever
• Adaptable
• Culturally aware
• Emotional maturity
• Innovation
• Integrity
• Leadership

 

Email : MTNRecruits.CM@mtn.com

Deadline :  22 February 2022

Posted on
Brief Job Description:
Mission/ Core purpose of the Job: (Short description)
• Leads the delivery of complex, critical and /or large-scale Technology projects/program/portfolio that typically affect many users and subscribers from inception, design, planning, implementation, testing and closure; on time, cost, within the defined scope and quality.
Detailed Job Description:
Staff Leadership and Management
– Ability to work in a team
– Responsible for self-learning and development with guidance from the Manager
– Ensure cohesive working with the CoE
– Accountable for meeting and prioritising own targets / deadlines
– Provide information to the Manager on work accomplishments, individual / team challenges
– Lead team meetings and contribute on specialist / technical areas when required
– Review performance metric dashboards prepared on various performance metics and provide input to the manager

Operational Delivery

Project Initiation
• Provide high-level input into the benefits, costs and available options in a business case
• Undertake a feasibility study to ensure all options are achievable
• Vendor management and Governance
• Create terms of reference which specify the project objectives and scope
• Articulate and negotiate consensus on a final vision of the core project goals from scoping the requirements of all stakeholders, including the project owner
• Source suitably skilled and qualified project team members – gather Project owner inputs regarding project team members
• Input into the Project Management Methodology for MTN
Project Planning
• Create a project plan, outlining the sequence of all activities and tasks in order to accomplish goals within constraints such as time, cost and agreed quality standards.
• Define all guidelines, quality targets, standards, assurance and control procedures – gather project owner inputs regarding quality targets and content guidelines
• Identify resources needed and schedule people, equipment and material resources within the project
• Produce a risk plan to identify and mitigate project risks, taking local conditions and competitor activity into account
• Document the acceptance criteria for each project deliverable
• Establish a clear communication plan for the project
• Liaise with Procurement to ensure proper provision of goods and services required
• Consider the long term (1-2 years) implications of the project outcome from a broader perspective
• Consider the impact of project outcomes on other areas of the business, as well as the interdependency of units

Project execution
• Ensure projects are delivered in line with the Project Management Methodology, project standards, and MTN strategy, in accordance to the business requirements and in conjunction with stakeholders
• Manage the day-to-day operational aspects of the project process and scope
• Provide expertise in the process specificities of the delivery of a particular project stream
• Ensure efficiency and flexibility in the management of resources (people, finances)
• Oversee the approval process for all project change requests
• Continuously monitor progress in terms of the status of the project plan. Resolve issues affecting the project, keeping all stakeholders properly informed
• Ensure execution of all content related activities – escalate if deliverables are not developed
• Oversee the construction of all project deliverables
• Gain acceptance from project owners for each deliverable produced
• Build and maintain solid relationships with all MTNC stakeholders
• Identify, record, analyse and manage potential and actual opportunities, issues and risks, taking corrective action by tackling day-to-day issues head on and reviewing how more serious issues and risks might impact on scope, schedule, quality and cost
• Manage the process of innovative change
• Anticipate and manage deviations from the project plan early, and keep all participants and stakeholders informed
• Revise project plans as appropriate to meet changing needs and requirements
• Drive best practice, continuous improvement and innovation at process and procedure level
• Provide input into the project appraisal process, capturing and using relevant lessons learned
Information management / Reporting
• Collate and provide all relevant project documentation to the Project Support Office
• Ensures project documents are complete, current, and stored appropriately
• Document a project closure report
• Provide constant status reports and feedback as to project delivery and support deliverables to project owners and other stakeholders
• Keep the project team well informed of changes within the organization and general corporate news
• Generate specific project-related reports as required by the business

Project Budget Management
• Assume ownership of and maintain the project budget. Optimize the budget to ensure delivery of the project remains within the defined budget
• Analyze project profitability
• Monitor project costs and determine initiatives to optimize resources. Ensure cost effectiveness by maximizing cost/benefit ratios
• Identify areas where money is lost and seek ways to reduce expenditure
Customer Satisfaction (internal)
• Understand customer needs and develop project plans accordingly
• Ensure customer needs and requirements are satisfied through appropriate systems / processes / procedures
• Put contingency plans in place to prevent delays and enhance the customer experience
• Adopt a proactive approach to prevent problems from arising in the future
• Identify trends / patterns pertaining to customer requests and needs to continually improve all aspects of service delivery
Job Requirements:
Education:
Minimum of first degree or Engineering diploma in Computer Science, Telecommunication, Information Technology/Systems or Project Management or related field from a reputable institution.
Fluent in French and English

Experience
Minimum of 5 years’ professional experience in managing large and complex enterprise projects with budget above 100 million XAF
Strong experience in developing and deploying project best practices, policies, procedures and processes
Experience in developing, implementing and evaluating business processes and procedures related the Technology projects.
Experience in supervising others is an advantage
Experience working in a medium organization

Training & Certifications
Project Management
Program Management
Portfolio Management
Demand Management
Network Rollouts ( Site build, Transmission Core and Power)
Mobile IN survey
GSM survey
GPRS survey
MS Project or similar tool
IT Financial Management
CPG
MS EPM / PPM Systems training
Project Management Certification
Program Management Certification
Additional Details:
Knowledge:   
Project Management Body of knowledge (PMBOOK or Prince 2 )
Telecommunications field and convergence services
Key players in telecom industry and technology trend
Very good knowledge of billing & charging services in GSM environment, VAS and data services
Good knowledge of Mobile Money services
ITIL standard
Specific knowledge of Telco applications architecture
Charging solutions knowledge
Strong IT quality and metrics insight in terms of technology and practice
Good understanding of organizational dynamics (how to effect change)
Customer centricity and Customer experience
Enterprise Security especially in application to the Mobile Money platform
Skills
Analytical Thinker
Problem Solver
Operational Value Creator
Culture and Change Champion
Supportive People Manager
Relationship Manager
Results Achiever
Operationally Astute

Behavioral Qualities
Directs people
Detail-oriented
Manages time

 

Email : MTNRecruits.CM@mtn.com

Deadline :  22 February 2022

Posted on
Brief Job Description:
Mission/ Core purpose of the Job: (Short description)
The Manager Forecasting, Planning & Budget leads and directs planning and assessment of OpCos’ business and financial performance. The role leads consolidation and reporting of OpCo’s financial performance to senior management on a periodic basis. When required, the role highlights deviations from expected performance and assists in deep diving to find root causes for the same. The role also supports internal and external audit activities, when required. The role leads the following work areas:
– Forecasting and budgeting
– Financial consolidation and reporting
Detailed Job Description:
Operational Delivery
Sub-Functional Leadership:
As the sub-functional leader of the Corporate Performance Management vertical, the role is accountable to:
– Align the results of the vertical, collectively and as individual work areas in the OpCo, ensuring that the Group guidelines are duly complied with
– Measure the impact and benefit of the sub-function to OpCo and report the true-value metrics. Drive continuous improvement across all verticalsDelivery Leadership:
As the delivery leader of the Corporate Performance Management vertical, the role is accountable for the following work area outcomes:
Strategy & Analytics, Budgeting, Data and Reporting
– Implement and execute policies, procedures and guidelines cascaded by the functional lead and ensure the team complies with the same
– Comply with the set governance mechanisms, under supervision from the functional lead and ensure team does the same
– Cascade the Group Fintech budget, analytics and reporting framework in the sub-function, under direction from the CFO
– Evaluate the efficiency and effectiveness of Corporate Performance Management and propose and offer suggestions for improvements
Corporate Performance Management Operations
– Support overall financial success of OpCo through financial planning and analysis, budgeting, revenue modeling and scenario modelling
– Manage and drive the Forecasting and budgeting for the Opco
– Manage the business planning and reporting cycles
– Ensure adherence to Group DigiFin Finance frameworks, guidelines and reporting requirements
– Oversee and implement financial consolidation & period end activities in line with the frameworks established by Group DigiFin Finance
– Manage intercompany transactions and account types to be used to account for intercompany transactions
– Review and manage the consolidation of financial results (financial and non-financial information) for monthly, quarterly and annual results as well as forecast, high level budgets and business plans
– Lead and deliver strategic insights and analysis to advise business strategy and decision making; measure and evaluate business performance; supervise progress on key initiatives; benchmarking
– Supervise monthly and annual management reporting activities by providing actual to budget analyses and timely insights on operational highlights affecting future business decision making issues
– Review & Prepare internal financial reports for Exco, Board and Audit Committee including monthly, quarterly, and annual results as well as forecast, high level budgets and business plans
– Lead the development, tracking and analysis of sensitivities around the Opco’s 3 to 5 year financial forecast, under supervision from the group
– Support the tracking and communication of strategic investments, their impact on financial performance and execution status, locally within the OpCo
– Provide management key performance indicator consolidation including company-wide alignment on measurement standards.
– Dive into financial data and becoming a subject matter expert on the key drivers, regulatory structures applicable to the OpCo
– Support in internal and external audit programmes, providing relevant data from a business performance standpoint
– Where required, escalate unsolvable issues to CFO in a timeous manner
– Other tasks and duties, as assigned

Managerial / Supervisory Responsibilities
– Accountable for the morale, performance, and development of the function’s human capital
– Cascade and socialize work structure processes to enable adoption by the team
– Coach and mentor direct reports
– Ensure assigned team is led, motivated, and rewarded to achieve KPA’s
– Ensure that coaching / mentoring programs and personal development plans are in place for all staff members
– Ensure effective management of diversity among personnel in the function
– Identify staff training and development needs and implement necessary actions, in collaboration with HR
– Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines
– Possess the authority, presence, and integrity to command respect from colleagues and from external contacts
– Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting), in collaboration with HR
Job Requirements:
Education:
– A Degree in Finance or Accounting, management or related field
– Chartered Accountant
– Relevant post graduate qualification is an advantageExperience
– A minimum of 4 to 6 years’ total experience in a similar position with at least 2 years in a managerial role
– Experience in finance or finance operations related roles in a telecom or financial services environment
– Experience in Financial Consolidation & Reporting, Financial Planning & Analysis
– Experience in Fintech, banking or Financial Services is preferred
– Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred
Additional Details:
Skills/ competencies:   
– Relationship/people management
– Analytical thinking
– Continuous improvement
– Data interpretation
– Delivery focused
– Presentation
– Relationship building
Knowledge
– Financial Planning & Analysis
– Financial Reporting
– Financial Consolidation
– Consolidation systems (Hyperion Financial Management preferred)
– Financial accounting
– Period end & Closing
– GAAP (Generally Accepted Accounting Principles)
– IFRS (International Financial Reporting Standards)
– Listing Requirements
– Corporate Governance

 

Email : MTNRecruits.CM@mtn.com

Deadline :  09 February 2022

Posted on
Brief Job Description:
Mission/ Core purpose of the Job: (Short description)
• To design, develop and maintain Mediation and Data warehouse systems
• Plan data management and data lifecycle process by understanding business/Group requirements and identifying and securing the data sources accordingly.
Detailed Job Description:
Operational Delivery
• Develop extract/transform/load routines using either PL/SQL or Informatica PowerCenter performing.
• Perform testing of ETL and reports and migrating releases into testing and production environments.
• Develop data architecture (data definitions, data flows, identification of data sources and data consumers, business rules and transformations, and data models) for client engagements.
• Monitor scheduled jobs, review the results, document successes/failures/ troubleshoot failures.
• Execute level 2 maintenance work and tasks including problem determination and resolution for complex issues; system upgrades, rollouts, infrastructure deployment and upgrades, as well as root-cause analysis.
• Perform reconciliation with Revenue Assurance Team and assist in various audits with file & data restoration
• Stay abreast of new technologies and trends in Data Warehousing.
• Perform data profiling and data quality audit.
• Establish a Data governance and performance framework.
• Create and manage long term roadmaps for data warehouse and ensure data are kept secure, and implement appropriate levels of security based on the sensitivity of the data and legal requirements.
• Optimize Oracle Exadata server to introduce high performance computing operations
• Evolve the role of the Enterprise Data Warehouse in the Era of Big Data Analytics.
• Participate in the incremental development of Mimir Program and integration into BiB framework.
Job Requirements:
Education:
•Minimum of First Degree in engineering or sciences
•strong preference for software engineering or computer science
•Fluent in French and English

Experience
• Minimum of 3 years’ experience in Mediation and  Data Warehouse design, ETL (Extraction, Transformation & Load) tools; Informatica Power center version 8.5.1 preferred, architecting efficient software designs.
•Experience in supervising others is an advantage
•Experience working in a medium organization

Trainings:
•GSM Overview
•Data Warehouse lifecycle
•Data Warehouse dimensional modelling fundamental and advanced topics
•Data Warehouse Governance: best practices and blue print.
•MSC-S R14.1 Blade Cluster Overview
•Multi Mediation File and Event Processing and Configuration
•Charging Systems Overview
•Oracle Advanced tuning
•SAS analytics
Additional Details:
Skills/ competencies:   
•Conceptual Thinker
•Problem Solver
•Improvement Driver
•Culture and Change Champion
•Supportive People Manager
•Relationship Manager
•Results Achiever
•Operationally Astute
Knowledge
•Strong familiarity with data warehouse best practices.
•Knowledge of database modeling and design in a data warehousing context
•Knowledge of ‘Big Data’ Technologies and a desire to learn and transition to these skills
•Informatica ETL
•SAS data Mart
•Oracle environment
•Mediation concept

“Behavioral qualities: 
•Directs people
•Detail-oriented
•Manages time

 

Email : MTNRecruits.CM@mtn.com

Deadline :  09 February 2022

Posted on
Brief Job Description:
Mission/ Core purpose of the Job: (Short description)
•Contribute to the products development or services from the conception to the route of market.
• Contribute to devise Go to Market strategy for B2B segment and ensure 100% execution.
• Brand positioning to drive adoption on EBU products and services.
• Guarantee the good organization of activities and the communication of the actions undertaken
Detailed Job Description:
Operational Delivery
Contribute to, challenge and implement the long-term strategy for the EBU Products and Services roadmap and ensure alignment of all activities undertaken in the unit to the strategy.
• Execute digital marketing to generate leads and prospects and build trust with b2b customers online.
• Translate Segment products and services along with Technologic Enablers requirements into operational implementation plans and drive the execution thereof.
• Compile required documentation as part of the product development and management process to ensure business continuity
• Propose development of products and services and Enablers features relevant to business customers.
• Manage existing products and services to ensure continual update changes to match changing market conditions and requirements
• Launch market animation and sales animation through innovative experiential marketing ideas.
• Provide input into the communication strategy and advertising management process.
• Empower customer facing front staff force with adequate technical information and capacity to supply information to clients.
• Develop, review and implement policies, processes / systems and procedures that will drive best practice, continuous improvement and innovation within the EBU and Services portfolio.
• Monitor and assess the market, competitor activity and technological development and propose development of relevant products.
Job Requirements:
Education:
• Master, Marketing and Communications (Bac+4/5)
• Master, Management Science (Bac+4/5)

Experience
• Minimum 2 years’ experiences in telecommunications industry, FMCG or Banking.
• Experience in sales, marketing and partner management
• Exposure to B2B, Technical, marketing, customer service or user experience design environment is a plus
• Project and/or operations management experience will be advantageous

Trainings:
• Social media marketing
• Digital Marketing
• B2B Sales
• Communication
Additional Details:
Skills/ competencies:   
Assertive and strong “can-do “attitude combined with an ability to prioritize resources to get maximum outputs
• Strong detail focus – attention to detail and accuracy
• Highly creative, energetic and imaginative with strong conceptual skills
• Analytical skills
• Skills in search for new ideas, trends and principles
• Systems thinking – understanding the “big picture”
• Strong learning, planning and analytical skills
• Conflict management and interpersonal skills
• Excellent verbal and interpersonal communication skills with ability to present ideas and information clearly
• Ability to: Influence peers, clients and suppliers
• Ability to Work in a fast-paced, deadline and high pressure driven environment
• Multitask and take direction from multiple sources Adapt to shifting priorities, demand and timelines
• Time management skills (specifically the ability to prioritize)
• Maintain performance under pressure and to deadlines.
• Focus on delivering demonstrable results in a demanding and fast- moving environment
• Flexible and adaptable – changing opinions and behavior in the light of changing situations
• Ability to provide clear and timely feedbacks on the activities
Knowledge
• A broad understanding of the Business Market.
• A thorough understanding of mobile technologies and trends.
• Familiar with MTN products and services, specifically EBU products.
• Good knowledge on Mobile, digital, and ICT Technologies.
• Mobile telecommunications and related legislation.
• Local markets, including market trends

“Behavioral qualities: 
Strongly details oriented with strong organizational and analytical skills
• Strong sense of professionalism and integrity
• Problem Solver
• Operational Value Creator
• Culture and Change Champion
• Open and trustworthy personality
• Relationship builder
• Results Achiever
• Operationally Astute

 

Email : MTNRecruits.CM@mtn.com

Deadline :  09 February 2022

Posted on
Brief Job Description:
Mission/ Core purpose of the Job: (Short description)
Environmental, Social, and Governance (ESG) Manager is responsible for developing and overseeing environmental, social and corporate governance policies and procedures, as well as reviewing and appraising proposed transactions to be socially and environmentally sustainable and comply with safeguarding policies and internationally recognized best practices.
The role works with various teams, clients and potentially suppliers to define steps necessary to address compliance gaps where they arise from policy and identifies opportunities to add value proactively, beyond compliance and risk mitigation, and contribute to long-term developmental impact and sustainability.
Environmental, Social, and Governance (ESG) Manager formulates recommendations and requirements for action and incorporates these into applicable internal and related documentation to facilitate proper corporate governance.
The role is responsible for monitoring the environmental, social and governance performance.
Detailed Job Description:
Operational Delivery
Operational Planning
• Provide input to planning process to set goals and objectives for the ESG Compliance function based on the outcomes of the planning to ensure compliance with the applicable laws and regulations.
• Consider the impact of solutions on other areas of the business, as well as the interdependency of units.
• Drive best practice, continuous improvement and innovation at process and procedure level.
• ESG Compliance Risk Management:
• Develop and execute the roadmap/methodology to ensure ESG compliance with the applicable laws and regulations especially Telecommunications and Competition law related legislation through participation by the required MTNC business unit(s).
• Update the ESG compliance policy where necessary and ensure that it is successfully rolled out within the organization.
• Ensure that projects are adequately prioritized and executed with norms within MTNC
• Take ownership of ESG compliance projects and ensure that the required resources and project managers are allocated to these projects.
• Initiate and execute the required ESG risk assessments based on the applicable laws and regulations and produce compliance risk management plans.
• Interact with middle management throughout organization to initiate and provide guidance with regards to the compliance activities that they may be responsible for.
• Provide advice to all Business Units and report on the progress of ESG compliance activities throughout MTNC units to the required stakeholders.
• Provide appropriate guidance to team members, management on the effective implementation of the required laws and regulations so that compliance is evident.
•  Liaison with regulatory bodies and Government departments to successfully manage the impact of changings regulations and policies
• Interact with external /third parties such as other mobile operators and regulators to understand the content/scope of compliance initiatives required for MTNC.
• Assure all MTNC procedure and relationships are aligned with legal and regulatory requirements especially
• Prepare process and integration with required Business Units to achieve regulatory approval of rate plans required to be filed with regulator

Compliance Monitoring:
• Produce and maintain a compliance monitoring plan, which contains the high-risk provisions in relation to existing laws and regulations and ensure mitigation actions identified are in place.
• Ensure that the necessary corrective actions are implemented to close any identified regulatory compliance gaps or breakdowns with input from regulatory advisors as identified through the compliance monitoring process.
• Ensure that new products and pricing regimes comply with regulatory legal and commercial requirements agreements
• Manage preparations and filing of all required regulatory reports
Customer Satisfaction
• Understand customer needs and develop and fine-tune regulatory position accordingly
• Adopt a proactive approach to prevent problems from arising in the future.
• Initiate change to continually improve all aspects of service delivery.
• Drive continuous improvement as an important element of service delivery.
Creativities (improvement/innovation inherent). Indicates the potential for improvement and/or innovation inherent in a position.

• Use an innovative approach to problems, implementing within in time, cost and quality.
• Decision proposing regarding regulatory risk resolution in the implementation phase.
• Creation of business solutions and responses to regulatory risks and issues
• Innovation with regards to the implementation of laws and regulations (within the deadlines set).
• Enhancing and defining processes to further improve the implementation of laws and regulations.
• Applying an understanding of which areas of the business need to be included when implementing laws and regulations
• Negotiation with external / third parties such as other mobile operators and regulators to design innovative solutions for implementation of laws and regulations.

Supervisory/Leadership/Managerial Tasks:
• Be an effective role model for leadership behavior, leading by example with a positive make-it-happen attitude.
• Support decisions publicly once they have been made.
• Conduct effective performance management of task teams.
• Build and enforce a customer centric approach
• Build employee relations and collaborative teamwork
• Communicate actively and effectively resolving any potential conflicts that may arise
• Adapt to different situations
• Manage boundaries that separate units in order to optimize workflow
• Live the MTN Brand – change and influence employees’ behavior
• Influence decision to ensure implementation of compliant activities/products
• Review of existing processes/implementation of processes for compliance purpose

Creativities (improvement/innovation inherent). Indicates the potential for improvement and/or innovation inherent in a position.

• Use an innovative approach to problems, implementing within in time, cost and quality.
• Decision proposing regarding regulatory risk resolution in the implementation phase.
• Creation of business solutions and responses to regulatory risks and issues
• Innovation with regards to the implementation of laws and regulations (within the deadlines set).
• Enhancing and defining processes to further improve the implementation of laws and regulations.
• Applying an understanding of which areas of the business need to be included when implementing laws and regulations
• Negotiation with external / third parties such as other mobile operators and regulators to design innovative solutions for implementation of laws and regulations.
Job Requirements:
Education:
Education / Business Degree
3 year university Degree
BAC+4
Degree in management of Regulatory fundamentals, Degree of Telecoms regulator, An advanced degree (at least Masters or equivalent) in engineering, environmental management, environmental sciences, or relevant field.
Fluent in English with a basic command of French

Experience
At least 6 – 8 years of relevant experience in working with public sector firms across industry sectors (including consumer electronics, technology and/or manufacturing) to identify environmental/social risk and issues and develop mitigation measures to ensure compliance with good international industry practice.
Exposure to global development institutions and their operational practice will be a desired attribute, with experience in supervising/managing others;
At least 6 (to 8) years of relevant experience in telecoms environment,
minimum 2 years of relevant experience as manager or related level –
Demonstrated qualifications and seasoning in the field of regulatory, ability to manage high strategic challenges- Experience in managing relations with government, institutions
Experience working in a medium to large organization.
Training Project management
Time Management skills
Management for results
Systems: Word/Excel/Powerpoint
Additional Details:
Competencies/Knowledge:
Compliance Management
System/Application Management
Business Planning
Knowledge of Project management principles and practices
Quality Management
Knowledge of cellular best practices
Broad knowledge of the industry
Good understanding the regulated environment/political, social and economic situation in the country
Intermediate knowledge of finance principles
Computer literacy
Skills
Conceptual Thinker
Problem Solver
Improvement Driver
Culture and Change Champion
Supportive People Manager
Relationship Manager
Results Achiever
Operationally Astute
Behavioral Qualities
Unify people/Build a team
Plan work
Monitor work
Problem solving

 

Email : MTNRecruits.CM@mtn.com

Deadline :  09 February 2022

Posted on
Brief Job Description:
Mission/ Core purpose of the Job: (Short description)
• Address the client’s needs by selling idle or combined turnkey solution (ISP, ICT, GSM) to SME Accounts, in order to achieve company’s revenue target on the business segment.
• Have 360° view of SME account needs inside the company.
• Responsible to reporting on sales activity and forecast to senior sales management
Detailed Job Description:
Operational Delivery
• Search for new clients who could benefit from MTNC products in a designated sector of activity, size of company or region
• Travel to visit potential clients
• Establish new, and maintain existing relationships with customers
• Manage and interpret customer requirements
• Provide Account Plans for each account in order to provide consultation on products and services that would best serve customer needsDevelop the overall sales strategy for a given account and ensure that all sales activity is compliant with the sales strategy
• Continuously learn about products and become subject matter expert on products and services in the Business Services portfolio
• Persuade clients that a product or service will best satisfy their needs
• Calculate client quotations
• Work on tenders launched by customers
• Negotiate and terms and conditions of contracts
• Negotiate and close sales by agreeing terms and conditions
• Performs cost/benefit analysis while working on tenders’ offers
• Prepare reports management (sectorial report, monthly/quarterly roadmap)
• Meet regular sales targets
• Record and maintain client contact data
• Be presented in GSM, ICT/Data, Cloud & IT forums or any other business-related events to approach clients and present offers
• Make technical presentations and demonstrate how a product will meet client needs
• Liaise with other technical experts to gather additional knowledge/inputs where necessary to complete an offer
• Be able understand client problems in order to provide the support team with the exact feedback on the issue facing by the client
• Assist in the design of custom-made products
• Provide training and produce support material to the client where necessary
• Achieve sales targets as well as collections’ targets
• Ensure no loss of revenue/accounts in current data base
Job Requirements:
Education:
·Degree in telecommunications with a commercial related postgraduate degree or qualification is desirable
·BSC in IT or Electrical Engineering
· Additional commercial qualification preferred (B.Comm,)Experience
• At least 3 years in selling to Large Organizations and/or SME/SMIs with minimum of 3 years in a sales position in the IT or telecommunication sector
• Min 3 years relevant industry experience with
• Min 3 years in enterprise products
• Experience in ICT and specifically Cloud solutions sales would be an advantage
Experience in supervising others is an advantage
Experience working in a medium organization

Trainings:
· Information Technology
· Data solutions
· Product Management
· Product and services training
· Solutions sales
· Sales and negotiations skills
· Leadership skills Training
· Induction to Marketing
· Relevant industry certifications in IT, security, and/or IP networking (e.g. ITILv3, CISSP, vendor-specific certifications)
· Financial analysis for non-financial
Additional Details:
Skills/ competencies:   
Interpersonal skills ·
• Communication skills ·
• Leadership skills ·
• Must be able to understand and apply the principles of change management
• Negotiations skills ·
• Must be able to manage multiple priorities simultaneously ·
• Active Listening ·
• Able to create enthusiasm and cooperation for projects ·
• Operations Analysis ·
• Customer service and time management skills ·
• Persuasion ·
• Social Perceptiveness ·
• Operations Analysis ·
• Critical Thinking
• Analytical Thinker
• Problem Solver
• Operational Value Creator
• Culture and Change Champion
• Supportive People Manager
• Relationship Manager
• Results Achiever
• Operationally Astute
Knowledge
• Sales skills
• Project management
• Market and industry knowledge
• New product development and management
• Telecoms industry, technology, products and services
• Managed networks
• Cloud computing
• Data center solutions
• IP communications
• Managed security
• Fixed-mobile convergence
• M2M
• People Management
• Planning and budgeting
• Knowledge of principles and methods of management
• Technical implementation and support
• Fluent in French and English (verbal and writing)
• MS Office””Behavioral qualities:   
· Vital Behaviors: Complete candour, complete accountability, get it done, active collaboration
· Attention detail
· High level of management, creativity, innovation, prevision
· Open minded
· Service Orientation ·
· Persuasive
· Adaptability
· Reactive
· Strong ethics
· Ability to work with various groups of individuals and organizations ·
· Targets oriented
· Directs people
· Detail-oriented
· Manages time

 

Email : MTNRecruits.CM@mtn.com

Deadline :  09 February 2022

Posted on
Brief Job Description:
Mission/ Core purpose of the Job: (Short description)
Enable the day-to-day management of relationships with key regional stakeholders, focusing on the development of strong sustainable relationships and assist the Team in establishing and managing sustainable relationships with all officials of the public and private sector.
Detailed Job Description:
Operational Delivery
1. Draft, present and update the annual Stakeholders Engagement Plan, at regional level, based on the Corporate Affairs strategy;

2. Regularly update the stakeholders’ database at regional level, through efficient identification, profiling and integration of key regional and local administrative authorities;

3. Closely manage the Governors and the heads of relevant municipalities;

4. Keep the regional and local security services satisfied with MTN activities;

5. Keep relevant regional and local authorities regularly informed of MTNC activities;

6. Follow up MTN programs with universities;

7. Ensure MTNC corporate presence during national events at regional level;

8. Organize MTNC events at regional level;

9. Support other departments in promoting their activities and ensuring stakeholders’ awareness;

10. Ensure relevant reporting of stakeholders’ management activities at regional level
Job Requirements:
Education:
• Minimum of 3 years university degree
• Minimum Education: GCE Advanced Level + 3 (Bac +3) in Social Sciences, Communication, Journalism, Marketing, Public Relations or other related fields

Experience
•Minimum 3 years of relevant experience out of which 2 years in similar role

Trainings:
•Stakeholder Management;
•Crisis Management;
•Brand Strategy;
•Corporate communication, business communication;
•Reputation and brand building
Additional Details:
Competencies/Knowledge:   
Good of Public Relations, Corporate Communication or Marketing;
Good knowledge of Cameroon’s economic, political and social context;
Good knowledge of the telecommunications environment;
Knowledge of social and economic situation in the country;
Good knowledge of crisis communication;
Strong command of both French and English languages
Skills
Analytical Thinker
– Problem Solver
– Operational Value Creator
– Culture and Change Champion
– Supportive People Manager
– Relationship Manager
– Results Achiever
– Operationally Astute

“Behavioral qualities:   
Can do mentality and drive to meet ambitious standards;
– Confidentiality;
– Honesty and integrity;
– Role model for ethical behavior and professional conduct;
– Demonstrate perseverance, good judgment and possess effective communication skills to build trusting relationships;
– Excellent time management skills
– Directs people
– Detail-oriented
– Manages time

 

Email : MTNRecruits.CM@mtn.com

Deadline :  09 February 2022

Posted on
Mission/ Core purpose of the Job:

The Senior Manager, Forcasting & Planning is primarily responsible to lead the Corporate Performance Management Function at the OpCo. The purpose of this role is to ensure best in class decision support, financial planning, budgeting and performance reporting at enterprise level to the various divisions at the OpCo’s with a focus on innovation, best practices and process improvement.

The Senior Manager, Forcasting & Planning reports into the Chief Financial Officer (CFO) and is supported by the Manager, Financial Planning and Budgeting, Manager, Financial Reporting and the Managers Finance Business Partners Line of Business. The position will partner with MTN Shared Services Hub (SSH) and Finance Centre of Excellence (CoE) (not limited to) to ensure effective and efficient operations via Oracle and non-process workflows as applicable.

 

Job Specifications/ Minimum & Preferred Requirements
Education / Business Degree 3 years university degree in Commerce/Finance or relevant field
Post graduate degree in Finance / Business ManagementChartered Accountant and / or similar professional accreditation (preferred)

Fluent in English and language of country preferable
Work Experience Minimum 8 years’ experience including: 5 years of relevant experience preferably in a mid to senior position with experience in Management Accounting (Telecom Company preferred)

Experience in the service management of business operations

Experience in change / transformation (Corporate Performance Management) advantageous

Experience in continuous improvement through the implementation of best practices (Corporate Performance Management)

Experience in Corporate Performance Management leading practices and trends

Experience working in a global/multinational enterprise (understanding emerging markets advantageous)

Worked across diverse cultures and geographies

FMCG/ Telecommunications/ Retail Banking/ service industry context
Training Management information Systems (MIS)
Industry / Certifications IFRS (International Financial Reporting Standards)

Certified Public Accountant (CPA) (preferred)
Chartered Financial Analyst (CFA) (preferred)
Any other specifications ERP (Oracle)

MS Office (Word, Excel-advanced, and Outlook)

Experience in continuous process improvement

Experience in Telecom industry

Experience in Management Reporting

IFRS (International Financial Reporting Standards

GAAP (Generally Accepted Accounting Principles)
Competencies
Knowledge

 

 MTN Business environment and policies

Cost Management

MTNC’s Business Plan

Good understanding of business priorities

Complex structures

Corporate Performance Management best practices and trends

Decision making processes

Entrepreneurial approaches

ERP (Oracle preferred)

Financial / Numeracy

Management reporting

Operational management

Organisational considerations

Pan Africa multi-cultural experience

Project management

Telecommunications industries
Skills Strategy Formulator

Decisive Problem Solver

Innovative Value Creator

Results Achiever

Operationally Astute

Analytical

Conflict management

Continuous improvement

Corporate performance management

Data interpretation

Dealing with ambiguity

Dealing with complexity

Decision making

Flexible

Leadership

Negotiation

Numerical

People management

Presentation

Reporting
Behavioral Qualities Customer-centric

Resilient

Accountable

Relationship Builder

Inspirational People Leader

Culture & Change Champion

Adaptable

Complete candour

Culturally aware

Emotional maturity

Innovation

Integrity

Leadership

 

Key Performance Areas Measures (KPIs for job)
Key Job Responsibilities
Strategy Development and Implementation

Lead the creation of the strategy in line with the overarching business goals and informed by the strategies designed at a CoE level

Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models and roadmaps

Define the standards for performance across various activities and identify the parameters for measurement of performances

 As per business plan
Staff Leadership and Management

Build and manage a high performing Corporate Performance Management function by providing leadership, role clarity, training and career development

Source, induct and manage talent in accordance with legislative guidelines

Ensure open communication channels with staff and implement change management interventions where necessary

Provide definition of roles, responsibilities, individual goals and performance objectives for the team

Set key performance indicators and provide regular performance feedback through a well-defined and implemented performance review program

Develop and implement a training plan in order to build and develop skills within the team

Encourage knowledge transfer through the implementation of a knowledge transfer plan

Drive continuous improvement philosophy through the knowledge transfer plan

Performance manage resources in accordance with HR policy and legislation where necessary

Actively participate in leadership team and develop skills of own team

Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance

 As per business plan
Governance

Operational, Tactical and Strategic Meetings

Provide input to enterprise wide transformation initiatives

Drive divisional transformation initiatives

Ensure adequate risk mitigation and controls

Sign-off baseline of service level agreements and key performance indicators

Perform evaluation of service level agreements and key performance indicators

Ensure approval on new initiatives and constantly engage the business to achieve set goals

Review and finalise objectives, targets and budgets for Corporate Performance Management

Provide relevant budget for internal projects

Prepare proposals on change initiatives (Service Level Agreement / Operating Level Agreement)

Hold strategic and tactical meetings, ensure relevant participation and provide guidance and support in the various discussions

Set up and manage tactical meetings on a needs basis

Periodically participate in operational review meetings

Evaluate areas of improvement across people, process, and technology

 

Escalations

Manage and resolve issues that will result in severe time, scope, productivity, and cost or resource impact

Resolution of issues escalated from Corporate Performance Management teams

Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

 

OpCo Tactical

Manage all projects and initiatives

Review key risks, issues and dependencies and set mitigation actions

Sign-off / make decisions regarding tactical changes

Performance

Monitor SSH and CoE performance and ensure alignment with MTN global strategy and per industry best practices

Review performance against agreed key performance indicators and review service level agreements

Ensure alignment between SSH, Center of Excellence, OpCo and Group Management Service

Manage service level agreements approval and exceptions performance review

Create and monitor plan for continuous improvement

 As per business plan
Reporting

Report on a monthly basis to the Chief Financial Officer, OpCo relating to progress made within Corporate Performance Management and in accordance with the measurement metrics set by the organisation

Report on an adhoc basis on specific management requirements as and when necessary

 As per business plan
Budgets  

Manage budgets in line with business objectives

Ensure that costs of operations are reduced, in line with a least cost operating strategy stemming from the business drivers

 As per business plan
Operational Delivery

 

Corporate Performance Management Strategy

–        Develop the Corporate Performance Management Strategy for the OpCo

–        Assist the CFO in developing key elements in the Finance Division strategy plan

–        Design and lead an effective governance model for Corporate Performance Management Function

–        Seek opportunities to reduce costs in operating and capital expenditure

–        Plan the budget and expenditures arising from infrastructure, technology and people investments for the Corporate Performance Management Function

Corporate Performance Management Monitoring

–        Ensure smooth functioning of the Corporate Performance Management function

–        Manage seamless transition of processes from OpCo to SSH / CoE as required, working with Manager, Transition, General Manager, Finance Service Delivery and Finance CoE Executive

–        Ensure that Finance SSH and Finance CoE is providing services as per defined services agreement

–        Lead improvement initiatives for the Corporate Performance Management function as required

–        Ensure the Finance business Partner model supports the business as and when required

–        Constantly engage with other Heads of Division to assess and address their needs promptly where applicable

–        Provide periodic inputs to CFO on services (performance and quality) received from Finance CoE

Knowledge Management

–        Manage process standardisation and transformation initiatives for the Corporate Performance Management function

–        Leverage and implement Knowledge Management frameworks and process from SSH / CoE

Business Relationship Management

–        Promote sharing of leading practices amongst OpCos and SSH/CoE

–        Be the single point of contact (SPOC) to address concerns from OpCo Executives on services received from the Finance CPM Function at Finance CoE

Define Business Plan

–        Define templates, drivers, targets as per MTN policy on performance management

–        Evaluate environmental variables and market conditions to develop long-term strategies to support current and future customer needs

–        Manage the preparation of budgets, forecasts and long-term plans for the OpCo, in co-ordination with OpCo decision support and management teams

–        Review and sign off Annual Operational Budget and projection of expenses

–        Ensure direction and proper understanding of all cost centers/departments in developing budget plans

–        Develop guidelines for developing the budget for the OpCo

–        Analyse and prepare budget estimate for the organisation, obtain appropriate approval from the Board, as applicable

–        Ensure finalisation of budgets for various departments and business units with support from the respective Heads

Manage and Improve Business Performance

–        Ensure adherence to enterprise performance calendar and timely completion of all phases of the appraisal cycle for the department

–        Manage the reporting of results on a monthly basis with all the identified stakeholders, providing appropriate commentary and explanation as required

–        Present financial performance reports to Executive Committee and Senior Management

–        Review results in line with the business plan along with corresponding Board commentary

–        Present to the Board after obtaining buy-in from the OpCo CFO

–        Conduct meetings with respective heads to track and monitor work and ensure smooth functioning

Financial Planning, Budgeting and Reporting

–        Review and provide inputs for financial planning, budgeting process and control process

–        Validate if financial planning and budgeting of the OpCo is in line with strategic plans, initiatives, and policies of the OpCo and the Group

–        Review Financial Reports for accuracy and validate adherence to MTN and regulatory requirement

–        Communicate and ensure adherence to all standards, statutory policies, procedures and guidelines pertaining to Finance and Tax, conduct meetings for review and timely action

Financial Analysis and Decision Support

–      Represent the CFO in business model change projects and initiatives

–      Perform valuation of new and existing business proposals

–      Provide recommendations to Executives

–      Support executives and board of directors in decision making process with analytical information and courses of action to be taken

–      Review and provide final validation of all financial models and valuations before management review

–      Review, amend (where applicable) and sign off all pricing models, promotions cost/benefit analysis before management approval

–      Business Analysis: feasibility/Business Case/Revenue Model/Cost Benefit Analysis

 As per business plan
Managerial / Supervisory Responsibilities

Set overall direction for the division

Provide guidance and leadership ensuring future focus and current efficiency

Coach and mentor direct reports to ensure staff motivation is high

Ensure adequate succession planning and that succession plans that are in place are achieved

Ensure skill transfer for staff development, motivation and business continuity

Ensure the team is led, motivated and rewarded to achieve high performance areas

Ensure assigned team is led, motivated and rewarded to achieve key performance indicators

Ensure the effective management of diversity among personnel in the division

Identify staff training and development needs and implement necessary actions

Manage team (including recruitment, on boarding, attrition)

Set goals and objectives for direct reports, monitor progress, and maintain motivation

Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting)

Set up appropriate structure to meet departmental management objectives

Provide an advisory function on governance and best practices in client experience

 

Key Performance Indicators – Indicators of success (Strategic)

1.          Financial – Value created through enterprise-wide business growth:

•           Enterprise Financial Health (Revenues, EBITDA & other financial health ratios), translating revenue growth formula & objectives into results.

•           New business growth to sustain and complement traditional revenues

•           Business growth, value created & cost-effectiveness achieved by process optimization, new initiatives and improved operations/ways of work etc.;

2.          Internal   – Value created from executing enterprise-wide operations:

•           Value created by increase in customer base, product sales, contracts signed etc.

•           New business opportunities from products launched, sector/market growth, product/process innovation, structural changes, process reviews/audit implementation etc.

3.          Customer – Value created from Customer Engagement & Ecosystem Management:

•           Impact include positive companywide engagement indices (Net Promoter Score), realigning the organization to achieve NPS objectives, holistic customer insight management & engagement (traditional & new business)

•           Benefits accruing to MTN/Telecom industry from specific leadership actions. Benefits can be in form of legislations or policies influenced, tariff revisions, improved competitiveness, improved operating environment, Industry or Economic leadership position secured, improved corporate citizenship and/or brand preference etc.

•           Deliberate ecosystem management to achieve business objectives (value creation), brand value & corporate positioning

4.          People – Value created through positive Impact on People & culture

•           Impact include satisfaction index on the VB’s and GCA survey dimensions/employee engagement index.

•           Attraction and retention of talent, efficiency of departmental structure to deliver on business objectives, collaborative work culture, number/types of staff being coached/mentored, Change Management, Enhancing MTN’s profile as employer of choice and instilling company pride/passion etc.

Key Performance Indicators – Indicators of success (Tactical)

•           % revenue increase

•           % new business development initiatives implemented
Role Dependencies

MTN Policies and Procedures

 

Stakeholders Landscape
Internal Stakeholders: Interaction and Relationship Group Chief Finance OfficerOpCo Chief Financial OfficerOpCo Chief Executive OfficerOpCo Other Division Executives

Group Finance Team and VP Office

Finance Centers of ExcellenceExecutive, Shared Service Hub (SSH)SSH General Manager, Service Delivery (Finance, SCM)

OpCo Internal Auditors

OpCo Business Risk Management
External Stakeholders: Interaction and Relationship Legal / Tax Authorities /Statutory Auditors /Tax Auditors
Banks / Suppliers / Customers

 

Discretionary Space (if applicable)
Decision Making Constraints: Not Applicable
Authorities: Approved headcount and budget

As per delegation of authority

Authority to ensure alignment to business / divisional strategies

Balancing cost allocation versus benefits to the business

Budget approval

Expenditure, conformance with budgets as per delegation

Staff recruitment in line with policy

 

Email : MTNRecruits.CM@mtn.com

Deadline :  17 January 2022