MTN Cameroon is Hiring an Executive Account Management SME

Brief Job Description:
Mission/ Core purpose of the Job: (Short description)
• Address the client’s needs by selling idle or combined turnkey solution (ISP, ICT, GSM) to SME Accounts, in order to achieve company’s revenue target on the business segment.
• Have 360° view of SME account needs inside the company.
• Responsible to reporting on sales activity and forecast to senior sales management
Detailed Job Description:
Operational Delivery
• Search for new clients who could benefit from MTNC products in a designated sector of activity, size of company or region
• Travel to visit potential clients
• Establish new, and maintain existing relationships with customers
• Manage and interpret customer requirements
• Provide Account Plans for each account in order to provide consultation on products and services that would best serve customer needsDevelop the overall sales strategy for a given account and ensure that all sales activity is compliant with the sales strategy
• Continuously learn about products and become subject matter expert on products and services in the Business Services portfolio
• Persuade clients that a product or service will best satisfy their needs
• Calculate client quotations
• Work on tenders launched by customers
• Negotiate and terms and conditions of contracts
• Negotiate and close sales by agreeing terms and conditions
• Performs cost/benefit analysis while working on tenders’ offers
• Prepare reports management (sectorial report, monthly/quarterly roadmap)
• Meet regular sales targets
• Record and maintain client contact data
• Be presented in GSM, ICT/Data, Cloud & IT forums or any other business-related events to approach clients and present offers
• Make technical presentations and demonstrate how a product will meet client needs
• Liaise with other technical experts to gather additional knowledge/inputs where necessary to complete an offer
• Be able understand client problems in order to provide the support team with the exact feedback on the issue facing by the client
• Assist in the design of custom-made products
• Provide training and produce support material to the client where necessary
• Achieve sales targets as well as collections’ targets
• Ensure no loss of revenue/accounts in current data base
Job Requirements:
·Degree in telecommunications with a commercial related postgraduate degree or qualification is desirable
·BSC in IT or Electrical Engineering
· Additional commercial qualification preferred (B.Comm,)Experience
• At least 3 years in selling to Large Organizations and/or SME/SMIs with minimum of 3 years in a sales position in the IT or telecommunication sector
• Min 3 years relevant industry experience with
• Min 3 years in enterprise products
• Experience in ICT and specifically Cloud solutions sales would be an advantage
Experience in supervising others is an advantage
Experience working in a medium organizationTrainings:
· Information Technology
· Data solutions
· Product Management
· Product and services training
· Solutions sales
· Sales and negotiations skills
· Leadership skills Training
· Induction to Marketing
· Relevant industry certifications in IT, security, and/or IP networking (e.g. ITILv3, CISSP, vendor-specific certifications)
· Financial analysis for non-financial
Additional Details:
Skills/ competencies:   
Interpersonal skills ·
• Communication skills ·
• Leadership skills ·
• Must be able to understand and apply the principles of change management
• Negotiations skills ·
• Must be able to manage multiple priorities simultaneously ·
• Active Listening ·
• Able to create enthusiasm and cooperation for projects ·
• Operations Analysis ·
• Customer service and time management skills ·
• Persuasion ·
• Social Perceptiveness ·
• Operations Analysis ·
• Critical Thinking
• Analytical Thinker
• Problem Solver
• Operational Value Creator
• Culture and Change Champion
• Supportive People Manager
• Relationship Manager
• Results Achiever
• Operationally Astute
• Sales skills
• Project management
• Market and industry knowledge
• New product development and management
• Telecoms industry, technology, products and services
• Managed networks
• Cloud computing
• Data center solutions
• IP communications
• Managed security
• Fixed-mobile convergence
• M2M
• People Management
• Planning and budgeting
• Knowledge of principles and methods of management
• Technical implementation and support
• Fluent in French and English (verbal and writing)
• MS Office””Behavioral qualities:   
· Vital Behaviors: Complete candour, complete accountability, get it done, active collaboration
· Attention detail
· High level of management, creativity, innovation, prevision
· Open minded
· Service Orientation ·
· Persuasive
· Adaptability
· Reactive
· Strong ethics
· Ability to work with various groups of individuals and organizations ·
· Targets oriented
· Directs people
· Detail-oriented
· Manages time


Email :

Deadline :  09 February 2022

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