MTN Cameroon is Hiring an Analyst, Agent & Merchant Back Office Support


Brief Job Description

Mission/ Core purpose of the Job: (Short description)
The Analyst Agent and Merchant Backoffice Support is responsible for scouting potential partnership opportunities and onboarding agents or Merchants to form a solid channel that promotes extensive business growth. The role is required to onboard new agents or Merchants, manage contracts and ensure that the agents have the wherewithal to service Fintech customers. It also requires fixing any configuration or profiling impairment preventing an agent or a Merchant to operate normally.

Detailed Job Description

Operational Delivery
The role is accountable for the following work area outcomes:
Strategy & Analytics, Budgeting, Data and Reporting
– Execute policies, procedures and guidelines cascaded by the functional lead and ensure compliance with the same
– Comply with the set governance mechanisms, under supervision from the functional lead
Agents and Merchants Support Operations
– Assist partners in taking the products and services to market while ensuring the partner is promoting the product/service effectively
– Enabling availability, profiling and activation of Mobile Money Agents or Merchant network & customer activation campaigns across the Opco
– Fix any configuration or profiling impairment preventing an Agent or a Merchant to operate normally
– Achieve targets assigned by management of cross-functional operation with S&D teams
– Monitor & track performance of MoMo distribution KPIs as per the Business Plan
– Assist in implementation of New MoMo Agents/Merchants and Active MoMo Agents/Merchants strategies
– Track and ensure the engagement & incentives to key Fintech distribution partners is effectively delivering Fintech strategy.
– Drive effective and efficient Rebalancing Models that deliver the right Liquidity Support in the Ecosystem
– Provide constant feedback to improve MTN’s value proposition to its Agents and channel partners
– Support Fintech distribution, commercial & channel teams where required
– Support on resolving complaints from channel that have impact on critical path of service delivery
– Support customer activations campaign and any other campaigned assigned by the management
– Coordinate with FinTech Trade marketing specialist on channel branding & merchandising strategy & implementation
– Define onboarding prerequisites and documentation requirements in the OpCo
– Shortlist, negotiate and finalize T&C with agents
– Manage the partnership with agents and aggregators and ensure terms are beneficial to both parties
– Coordinate planning of communication initiatives with key stakeholders
– Develop new market and business opportunities through the selection and engagement of key potential and strategic partners
– Prepare and assure all legal documentation where necessary
– Other tasks and duties, as assigned

Job Requirements

– Degree / Diploma in any related discipline or its equivalent in area of specialization

– A minimum of 1 to 2 years’ total experience in Partner Management or allied field is beneficial
– Experience in Fintech, banking or Mobile Money is preferred
– Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred

Additional Details

Skills/ competencies:
– Analytical thinking
– Continuous improvement
– Data interpretation
– Delivery focused
– Presentation
– Relationship building

– Knowledge of Fintech, payment, e-commerce, banking, microfinance ecosystem
– Knowledge of Fintech products & services
– Agent & Merchant management
– Distribution & Trade Marketing
– Partner Onboarding
– Contract management
– Issue resolution
– Incident & Complaint handling
– Float Management


Email :

Deadline :  7 January 2022

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