Escalations
– Manage and resolve escalations that have impact on critical path of service delivery
– Escalate issues that will result in significant time, scope, employee/customer or cost impacts if not resolved
– Manage and provide solutions to issues that require formal resolution

Opco Operational
– Set up and manage project status meetings
– Review and identify key risks, issues, and dependencies and set mitigation actions
– Manage budgets
– Sign off / make decisions regarding operational changes

Opco Tactical
– Keep abreast of global and local best practice and make recommendations on leveraging opportunities to the Chief Marketing Officer;
– Provide input into the review of all projects initiated;
– Review key risks, issues, and dependencies and set mitigation actions.
– Manage budget
Performance
– Review performance of team activities against agreed KPIs and compliance to SLAs, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team
– Create and monitor plan for continuous improvement                                                                                                                                                                                               Operational Delivery
• Develop and execute continuous improvement plans for research and customer knowledge
• Ensure quality assurance on research produced by the market research team and for providing strategic direction on the research plan / schedule
• Drive the business planning process of the company
• Ensure relevant business rules are applied in the budget process and forecasting scenarios
• Ensure quality drivers and assumptions for the Business plan from gross revenue to margin
• Review and quality assure tariff / pricing strategy on all commercial / retail and interconnect tariff regimes
• Develop appropriate framework for setting marketing plans and network roll out plans / requirements
• Evaluate network rollout form a customer perspective and provide the relevant direction to marketing and sales teams
• Liaise with other departments such as finance, network group and enterprise solution to understand their research, reporting and analytical needs, take these needs and support the departments by mobilizing the customer knowledge and research teams to deliver on those needs
• Coordinate all activities within Business Intelligence function to ensure alignment, integration of effort and minimize duplications and conflicts
• Redesign operational systems and procedures to achieve operational excellence
• To realize deep analysis of Opco performance in order to identify factors impacting revenue and EBITDA.
• To develop models to understand the effect of marketing and competitor actions upon Opcos’ performance.
• Realize deep analysis of Opco performance in order to identify factors impacting Churn.
• Develop models in order to monitor and to understand the effect of marketing and competitor actions.
• Develop churn prediction models with a segmented approach in order to build tactical corrective actions.
• Propose loyalty initiatives based on churn analyses.
• Cooperate closely with cross functional teams and provide input to overall strategic direction
• Benchmark international Business Intelligence practices and continually improving the marketing intelligence framework