Log a complaint

Facing an issue, log your complaint here below, it should take less than 3 minutes, and we’ll attend to it within 48 hours.

Please fill in the form below to the best of your knowledge

Log a complaint

MTN Phone Number or MTN Account Number *

Number for which you need help

Email Address

To be used for communication and tracking your problem resolution.

Type of complaint *Network Issue (Calls/SMS)Network Issue (Calls/SMS)Data/Internet ServiceSIM Card (Lost SIM, SIM Swap)Airtime & RechargesIdentificationOthers

What type of complaint would you want to report?

Detailed Problem Description *

Please describe the trouble you are facing with as much details as you can (e.g: Location, phone type/brand, Does it happen all the time, indoors and outdoors, etc…)

Alternate Phone Number *

In case your phone number is not available please provide an alternate number, we can contact you on

Submit