{"id":21127,"date":"2025-07-21T10:47:38","date_gmt":"2025-07-21T10:47:38","guid":{"rendered":"https:\/\/mtn.cm\/?page_id=21127"},"modified":"2026-06-01T12:02:17","modified_gmt":"2026-06-01T12:02:17","slug":"customer-engagement-day","status":"publish","type":"page","link":"https:\/\/mtn.cm\/fr\/customer-engagement-day\/","title":{"rendered":"Customer Engagement Day"},"content":{"rendered":"<div class=\"single-banner-section\">\n    \n            <div id=\"banner-block_d5e22224a6f2a48290ece3b8b9bcc60d\" class=\"banner\">\n                <div class=\"banner-section desktop-only alignedBottom textLight dark-overlay\" style=\"background:url(https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/703862101_1449674853868811_9173767667097664230_n.jpg);background-size: cover;background-position:center center;\">\n                    <div class =\"banner-heading-section\">    \n                        <div class=\"banner-section-container\">\n                                                                                                      <p class=\"mtn-subheading yello-subheading\">Sous-titre de la banni\u00e8re<\/p>\n                                                   \n                \n            \n                        <\/div>\n                      \n                    <\/div>\n                <\/div>\n                \n                <div class=\"banner-section mobile-only alignedBottom textLight dark-overlay\" style=\"background:url(https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/703862101_1449674853868811_9173767667097664230_n.jpg);background-size: cover;background-position:center center;\">\n                    <div class =\"banner-heading-section\">    \n                        <div class=\"banner-section-container\">\n                                                                                                      <p class=\"mtn-subheading yello-subheading\">Sous-titre de la banni\u00e8re<\/p>\n                                \n                        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none;'>\n\t\t\t\t\t<div id='slideContent-0'><\/div>\n\t\t\t\t\t<div id='slideContent-1'><\/div>\n\t\t\t\t\t<div id='slideContent-2'><\/div>\n\t\t\t\t\t<div id='slideContent-3'><\/div>\n\t\t\t<\/div>\n<\/div>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading has-large-font-size\">Five staged acts of empathy. Each is owned, choreographed and measured.<\/h4>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"983\" height=\"1024\" src=\"https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/702604431_1449676527201977_2888295513524933736_n-983x1024.jpg\" alt=\"\" class=\"wp-image-36485 size-full\" srcset=\"https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/702604431_1449676527201977_2888295513524933736_n-983x1024.jpg 983w, https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/702604431_1449676527201977_2888295513524933736_n-288x300.jpg 288w, https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/702604431_1449676527201977_2888295513524933736_n-768x800.jpg 768w, https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/702604431_1449676527201977_2888295513524933736_n-1475x1536.jpg 1475w, https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/702604431_1449676527201977_2888295513524933736_n-12x12.jpg 12w, https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/702604431_1449676527201977_2888295513524933736_n-72x75.jpg 72w, https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/702604431_1449676527201977_2888295513524933736_n-61x64.jpg 61w, https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/702604431_1449676527201977_2888295513524933736_n.jpg 1966w\" sizes=\"auto, (max-width: 983px) 100vw, 983px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p class=\"has-text-align-left\"><strong>As part of Customer Engagement Day, our teams are swapping their computers for a chance to meet you in person at your local branch. Because to serve you better, we need to be as close as possible to your everyday life.<\/strong><\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div id=\"callout-large-block_dd99f931c343ecb38fde89d19524903a\" class=\"callout-large\">\n    <div class=\"callout-section desktop-only overlaynone callout-contentTop\" style=\"background:url(https:\/\/mtn.cm\/wp-content\/uploads\/2026\/06\/1162-x-500-px-WEB-1.png);background-size:cover;background-position:center;\">\n        <div class =\"callout-cta-section textDark\">    \n            <h4 class = \"mtn-heading\"><\/h4>\n            <p class =\"mtn-body-text\"><\/p>\n                    <\/div>\n    <\/div>\n\n    <div class=\"callout-section mobile-only overlaynone callout-contentTop\" style=\"background:url(https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/702530879_1449675050535458_6699304985256790744_n.jpg);background-size:cover;background-position:center;\">\n        <div class =\"callout-cta-section textDark\">    \n            <h4 class = \"mtn-heading\"><\/h4>\n            <p class =\"mtn-body-text\"><\/p>\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"863\" data-id=\"36507\" src=\"https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/703862101_1449674853868811_9173767667097664230_n-1-1024x863.jpg\" alt=\"\" class=\"wp-image-36507\" srcset=\"https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/703862101_1449674853868811_9173767667097664230_n-1-1024x863.jpg 1024w, https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/703862101_1449674853868811_9173767667097664230_n-1-300x253.jpg 300w, https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/703862101_1449674853868811_9173767667097664230_n-1-768x647.jpg 768w, https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/703862101_1449674853868811_9173767667097664230_n-1-1536x1294.jpg 1536w, https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/703862101_1449674853868811_9173767667097664230_n-1-14x12.jpg 14w, https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/703862101_1449674853868811_9173767667097664230_n-1-75x63.jpg 75w, https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/703862101_1449674853868811_9173767667097664230_n-1-64x54.jpg 64w, https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/703862101_1449674853868811_9173767667097664230_n-1.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"632\" data-id=\"36511\" src=\"https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/703843839_1449674927202137_7348373244239316565_n-1024x632.jpg\" alt=\"\" class=\"wp-image-36511\" srcset=\"https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/703843839_1449674927202137_7348373244239316565_n-1024x632.jpg 1024w, https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/703843839_1449674927202137_7348373244239316565_n-300x185.jpg 300w, https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/703843839_1449674927202137_7348373244239316565_n-768x474.jpg 768w, https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/703843839_1449674927202137_7348373244239316565_n-1536x948.jpg 1536w, https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/703843839_1449674927202137_7348373244239316565_n-18x12.jpg 18w, https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/703843839_1449674927202137_7348373244239316565_n-75x46.jpg 75w, https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/703843839_1449674927202137_7348373244239316565_n-64x40.jpg 64w, https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/703843839_1449674927202137_7348373244239316565_n.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"629\" data-id=\"36509\" src=\"https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/702530879_1449675050535458_6699304985256790744_n-1-1024x629.jpg\" alt=\"\" class=\"wp-image-36509\" srcset=\"https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/702530879_1449675050535458_6699304985256790744_n-1-1024x629.jpg 1024w, https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/702530879_1449675050535458_6699304985256790744_n-1-300x184.jpg 300w, https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/702530879_1449675050535458_6699304985256790744_n-1-768x472.jpg 768w, https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/702530879_1449675050535458_6699304985256790744_n-1-1536x944.jpg 1536w, https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/702530879_1449675050535458_6699304985256790744_n-1-18x12.jpg 18w, https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/702530879_1449675050535458_6699304985256790744_n-1-75x46.jpg 75w, https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/702530879_1449675050535458_6699304985256790744_n-1-64x39.jpg 64w, https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/702530879_1449675050535458_6699304985256790744_n-1.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" data-id=\"36505\" src=\"https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/701119791_1446754844160812_6378570697898833768_n-1024x1024.jpg\" alt=\"\" class=\"wp-image-36505\" srcset=\"https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/701119791_1446754844160812_6378570697898833768_n-1024x1024.jpg 1024w, https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/701119791_1446754844160812_6378570697898833768_n-300x300.jpg 300w, https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/701119791_1446754844160812_6378570697898833768_n-150x150.jpg 150w, https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/701119791_1446754844160812_6378570697898833768_n-768x768.jpg 768w, https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/701119791_1446754844160812_6378570697898833768_n-12x12.jpg 12w, https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/701119791_1446754844160812_6378570697898833768_n-75x75.jpg 75w, https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/701119791_1446754844160812_6378570697898833768_n-64x64.jpg 64w, https:\/\/mtn.cm\/wp-content\/uploads\/2026\/05\/701119791_1446754844160812_6378570697898833768_n.jpg 1080w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/figure>\n\n\n\n<p><strong>01 | LIVE MY LIFE<\/strong><\/p>\n\n\n\n<p><br><br><br><br>The Five Empathy Acts &#8211; MTN<br><\/p>\n\n\n    <div class=\"wp-block-bplugins-custom-html\" id='bPluginsCustomHtml-3'>\n    <!DOCTYPE html>\n<html lang=\"fr\">\n<head>\n    <meta charset=\"UTF-8\">\n    <title>The Five Empathy Acts &#8211; MTN (Yellow &#038; Black)<\/title>\n    <style>\n        body {\n            margin: 0;\n            padding: 20px;\n            font-family: 'Arial', 'Helvetica Neue', Helvetica, sans-serif;\n            color: #111111;\n            background-color: #fafafa;\n        }\n        .container {\n            width: 100%;\n            max-width: 1100px;\n            margin: 0 auto;\n        }\n        .header {\n            margin-bottom: 25px;\n            border-bottom: 4px solid #ffcc00; \/* Ligne jaune MTN *\/\n            padding-bottom: 12px;\n        }\n        .main-title {\n            font-size: 24px;\n            font-weight: 900;\n            text-transform: uppercase;\n            letter-spacing: 0.5px;\n            margin: 0 0 5px 0;\n            color: #000000;\n        }\n        .subtitle {\n            font-size: 14px;\n            font-style: italic;\n            color: #555555;\n            margin: 0;\n        }\n        \n        \/* Layout structures *\/\n        .row-table {\n            width: 100%;\n            border-collapse: separate;\n            border-spacing: 15px 0;\n            margin-bottom: 20px;\n        }\n        .card-cell {\n            vertical-align: top;\n            width: 33.333%;\n        }\n        .card-cell-half {\n            vertical-align: top;\n            width: 50%;\n        }\n        \n        \/* Style des cartes *\/\n        .card {\n            background-color: #ffffff;\n            border: 2px solid #000000; \/* Bordures noires nettes *\/\n            border-radius: 6px;\n            height: 220px;\n            overflow: hidden;\n            box-shadow: 3px 3px 0px #000000; \/* Ombre brute style MTN *\/\n        }\n        .card-header {\n            padding: 12px 15px;\n        }\n        .card-num {\n            font-size: 12px;\n            font-weight: 900;\n            margin-bottom: 2px;\n        }\n        .card-title {\n            font-size: 14px;\n            font-weight: 900;\n            text-transform: uppercase;\n            margin: 0;\n            letter-spacing: 0.5px;\n        }\n        .card-body {\n            padding: 15px;\n        }\n        .card-tagline {\n            font-size: 13px;\n            font-weight: bold;\n            font-style: italic;\n            margin: 0 0 12px 0;\n        }\n        .card-text {\n            font-size: 12.5px;\n            line-height: 1.4;\n            color: #222222;\n            margin: 0;\n        }\n        \n        \/* Th\u00e8mes altern\u00e9s Jaune et Noir *\/\n        .bg-black-header { background-color: #000000; color: #ffffff; }\n        .bg-black-header .card-num { color: #ffcc00; }\n        .text-dark-label { color: #000000; }\n        \n        .bg-yellow-header { background-color: #ffcc00; color: #000000; }\n        .bg-yellow-header .card-num { color: #000000; opacity: 0.6; }\n        .text-yellow-label { color: #000000; background-color: #ffcc00; padding: 1px 4px; display: inline-block; }\n        \n        \/* Centrage de la ligne du bas (Actes 04 et 05) *\/\n        .bottom-layout-table {\n            width: 66.666%;\n            margin: 0 auto;\n            border-collapse: separate;\n            border-spacing: 15px 0;\n        }\n    <\/style>\n<\/head>\n<body>\n\n<div class=\"container\">\n    <div class=\"header\">\n        <h1 class=\"main-title\">The Five Empathy Acts<\/h1>\n        <p class=\"subtitle\">Five staged acts of empathy. Each is owned, choreographed and measured.<\/p>\n    <\/div>\n\n    <table class=\"row-table\">\n        <tr>\n            <td class=\"card-cell\">\n                <div class=\"card\">\n                    <div class=\"card-header bg-black-header\">\n                        <div class=\"card-num\">01<\/div>\n                        <h2 class=\"card-title\">Live My Life<\/h2>\n                    <\/div>\n                    <div class=\"card-body\">\n                        <p class=\"card-tagline text-dark-label\">Walk in their shoes.<\/p>\n                        <p class=\"card-text\">Every staff lives one day in a customer&#8217;s life. Empathy is not briefed. It is lived.<\/p>\n                    <\/div>\n                <\/div>\n            <\/td>\n            \n            <td class=\"card-cell\">\n                <div class=\"card\">\n                    <div class=\"card-header bg-yellow-header\">\n                        <div class=\"card-num\">02<\/div>\n                        <h2 class=\"card-title\">Frontline Exchange<\/h2>\n                    <\/div>\n                    <div class=\"card-body\">\n                        <p class=\"card-tagline text-yellow-label\">1 Hour. New Role.<\/p>\n                        <p class=\"card-text\">Each MTNer trades their seat for one hour. CMO sells. CFO supports. CTO retails.<\/p>\n                    <\/div>\n                <\/div>\n            <\/td>\n            \n            <td class=\"card-cell\">\n                <div class=\"card\">\n                    <div class=\"card-header bg-black-header\">\n                        <div class=\"card-num\">03<\/div>\n                        <h2 class=\"card-title\">Boardroom<\/h2>\n                    <\/div>\n                    <div class=\"card-body\">\n                        <p class=\"card-tagline text-dark-label\">Customers in the Room.<\/p>\n                        <p class=\"card-text\">Five customers (HVC, Youth, Home, SME, MOMO) speak directly to Exco through the five experience lenses.<\/p>\n                    <\/div>\n                <\/div>\n            <\/td>\n        <\/tr>\n    <\/table>\n\n    <table class=\"bottom-layout-table\">\n        <tr>\n            <td class=\"card-cell-half\">\n                <div class=\"card\">\n                    <div class=\"card-header bg-yellow-header\">\n                        <div class=\"card-num\">04<\/div>\n                        <h2 class=\"card-title\">Y&#8217;ello Street<\/h2>\n                    <\/div>\n                    <div class=\"card-body\">\n                        <p class=\"card-tagline text-yellow-label\">Take the brand to the street.<\/p>\n                        <p class=\"card-text\">One Cameroonian street per city becomes a Y&#8217;ello corridor of music, care and MoMo.<\/p>\n                    <\/div>\n                <\/div>\n            <\/td>\n            \n            <td class=\"card-cell-half\">\n                <div class=\"card\">\n                    <div class=\"card-header bg-black-header\">\n                        <div class=\"card-num\">05<\/div>\n                        <h2 class=\"card-title\">Citizen Jury: 300 Voices<\/h2>\n                    <\/div>\n                    <div class=\"card-body\">\n                        <p class=\"card-tagline text-dark-label\">The signature legacy.<\/p>\n                        <p class=\"card-text\">Three hundred customer voices. A jury that votes on what we fix first, and what we create next.<\/p>\n                    <\/div>\n                <\/div>\n            <\/td>\n        <\/tr>\n    <\/table>\n<\/div>\n\n<\/body>\n<\/html>    <\/div>\n    \n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-4&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-4-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-4\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\"><\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-4\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-4-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Five staged acts of empathy. Each is owned, choreographed and measured. As part of Customer Engagement Day, our teams are swapping their computers for a chance to meet you in person at your local branch. Because to serve you better, we need to be as close as possible to your everyday life. 01 | LIVE&#8230;<\/p>","protected":false},"author":8,"featured_media":36469,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/page-contained.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-21127","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/mtn.cm\/fr\/wp-json\/wp\/v2\/pages\/21127","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mtn.cm\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mtn.cm\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mtn.cm\/fr\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/mtn.cm\/fr\/wp-json\/wp\/v2\/comments?post=21127"}],"version-history":[{"count":76,"href":"https:\/\/mtn.cm\/fr\/wp-json\/wp\/v2\/pages\/21127\/revisions"}],"predecessor-version":[{"id":36641,"href":"https:\/\/mtn.cm\/fr\/wp-json\/wp\/v2\/pages\/21127\/revisions\/36641"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mtn.cm\/fr\/wp-json\/wp\/v2\/media\/36469"}],"wp:attachment":[{"href":"https:\/\/mtn.cm\/fr\/wp-json\/wp\/v2\/media?parent=21127"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}