{"id":21127,"date":"2025-07-21T10:47:38","date_gmt":"2025-07-21T10:47:38","guid":{"rendered":"https:\/\/mtn.cm\/?page_id=21127"},"modified":"2025-12-09T15:24:22","modified_gmt":"2025-12-09T15:24:22","slug":"customer-engagement-day","status":"publish","type":"page","link":"https:\/\/mtn.cm\/fr\/customer-engagement-day\/","title":{"rendered":"Customer Engagement Day"},"content":{"rendered":"
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MIT CUSTOMER ENGAGEMENT DAY LAUNCH<\/h2>\n\n\n\n

MIT MoMo CARAVAN \/ 24 July 2025<\/strong><\/p>\n\n\n\n

Customer Experience Team to joint the  <\/strong>MoMo<\/strong> App MIT caravan, ensuring a close-up customer experience through the Connect initiative with the appropriate wear.<\/strong><\/p>\n\n\n\n

\ud83c\udfaf Objective:<\/strong><\/p>\n\n\n\n

To enhance the customer experience<\/strong> by creating direct, human-centered interactions between MTN and its users in the field. Brand Girls act as frontline ambassadors who listen, educate, assist, and represent the brand<\/strong> with empathy and professionalism.<\/p>\n\n\n\n

\ud83d\udd11 Key Activities:<\/strong><\/p>\n\n\n\n

1. Customer Experience Support<\/p>\n\n\n\n

2. Feedback Collection & Escalation<\/p>\n\n\n\n

3. Customer Education<\/p>\n\n\n\n

4. Personalized Recommendations<\/p>\n\n\n\n

Flashback<\/h2>\n\n\n\n
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CHAZU Activation \/ Bertoua<\/h2>\n\n\n\n
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CHAZU Buea <\/strong>is over, let’s hit the road to Bertoua<\/strong><\/p>\n\n\n\n

FROM 26 TO 30 July 2025<\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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Customer Visit to B2B Customers<\/strong><\/h2>\n\n\n\n

We want to listen to B2B customers in a convivial way, no formal meetings, just a surprise visits. The aim is to show them we care, and we are always there to support.  We shall select 5 \u2013 10 new SMEs customers for a customer visit with the support of a Senior Manager. This will be done at douala.<\/p>\n\n\n\n

Date:<\/strong> 25th<\/sup> Juillet<\/p>\n\n\n\n

Time:<\/strong> 10AM \u2013 3PM<\/p>\n\n\n\n

Emplacement<\/strong>: Douala \u2013 AKWA Customer  office<\/p>\n\n\n\n

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Customer Visit to Hight Value Customers<\/strong><\/h2>\n\n\n\n

We want to listen to HVC in a convivial way, no formal meetings, just a surprise visits. The aim is to show them we care, and we are always there to support.  This will be done at douala.<\/p>\n\n\n\n

Date:<\/strong> 25th<\/sup> Juillet<\/p>\n\n\n\n

Time:<\/strong> 11AM \u2013 5PM<\/p>\n\n\n\n

Emplacement<\/strong>: Douala \u2013 AKWA Customer  office<\/p>\n\n\n\n

Flashback HVC<\/h2>\n\n\n\n
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We recently had the Y\u2019ello Tech Summit in Douala, and we need to touch our B2B customers in Yde. We shall gather 40 \u2013 50 B2B customers at the HO in Yde to listen, understand their needs and proposed them the solutions to address their needs.<\/p>\n\n\n\n

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<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

MIT CUSTOMER ENGAGEMENT DAY LAUNCH MIT MoMo CARAVAN \/ 24 July 2025 Customer Experience Team to joint the  MoMo App MIT caravan, ensuring a close-up customer experience through the Connect initiative with the appropriate wear. \ud83c\udfaf Objective: To enhance the customer experience by creating direct, human-centered interactions between MTN and its users in the field. Brand Girls…<\/p>","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/page-contained.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-21127","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/mtn.cm\/fr\/wp-json\/wp\/v2\/pages\/21127","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mtn.cm\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mtn.cm\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mtn.cm\/fr\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/mtn.cm\/fr\/wp-json\/wp\/v2\/comments?post=21127"}],"version-history":[{"count":56,"href":"https:\/\/mtn.cm\/fr\/wp-json\/wp\/v2\/pages\/21127\/revisions"}],"predecessor-version":[{"id":23317,"href":"https:\/\/mtn.cm\/fr\/wp-json\/wp\/v2\/pages\/21127\/revisions\/23317"}],"wp:attachment":[{"href":"https:\/\/mtn.cm\/fr\/wp-json\/wp\/v2\/media?parent=21127"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}