MTN Cameroon and Cameroon Telecommunications (Camtel) have signed a strategic national network roaming agreement which will see Camtel expand 2G/3G and 4G coverage in areas of Cameroon which are not already covered by its network.

This is in line with the Cameroonian telecommunication ministry’s transformation objective, which includes initiatives to accelerate citizens’ participation in the digital economy in a cost-effective way. It is also aligned with MTN Group’s Ambition 2025 strategic intent of leading digital solutions for Africa’s progress.

One of MTN Group’s strategic priorities is to build the largest and most valuable platforms, including network as a service,” said MTN Group President and CEO Ralph Mupita. “The roaming agreement with the state-owned Camtel is a significant development in our work to deliver on this: we are excited to bring our world-class services closer to the people of Cameroon.

MTN Cameroon CEO, Stephen Blewett and Camtel CEO, Madam Judith Yah Sunday Achidi signed the agreement on Wednesday, 13 April 2022 at MTN Group’s head office in Johannesburg.

Camtel’s subscribers will benefit from access to MTN’s existing network infrastructure, which covers 97% of population with 2G, 90% with 3G and 70% with 4G, allowing Camtel to expand its geographic coverage for a significantly improved customer experience.

This agreement is a milestone for MTN Cameroon and is in line with our belief that everyone deserves the benefits of a connected life,” said Blewett.

Madam Achidi concurred: “We want to provide an environment where technology facilitates people’s daily lives, bringing them value wherever they are.”

 

The new Service Centers working hours have been amended effective, from December 1st 2021.

Below are the new business hours at our Service Centers:

Location Regions TownService Center New Business Hours
GREATER CENTRECENTRE  YAOUNDE Starlight 28:00am – 5:00pm (Monday- Thursday)
8:00am – 4:00pm (Friday)
9:00am – 3:00pm (Saturday)
10:00am – 5:00pm (2 nd Thursday of the Month)
Hilton7:30am - 6:00pm (Monday- Thursday)
7:30am – 4:00pm (Friday)
8:30am – 3:00pm (Saturday)
10:00am – 5:00pm (2 nd Thursday of the Month)
Bastos 8:00am – 5:00pm (Monday- Thursday)
8:00am – 4:00pm (Friday)
9:00am - 3:00pm (Saturday)
10:00am – 5:00pm (2 nd Thursday of the Month)
Ngousso8:00am – 5:00pm (Monday- Thursday)
8:00am – 4:00pm (Friday)
9:00am – 3:00pm (Saturday)
10:00am – 5:00pm (2 nd Thursday of the Month)
Carrefour Ekié8:00am - 10:00pm (Monday-Sunday)
8:00am – 8:00pm (Friday)
10:00am – 10:00pm (2 nd Thursday of the Month)
EASTBERTOUABertoua8:00am – 5:00pm (Monday- Wednesday)
10:00am – 5:00pm (Thursday)
8:00am – 4:00pm (Friday)
9:00am – 3:00pm (Saturday)
GREATER NORTHNORTH GAROUAGaroua8:00am – 5:00pm (Monday- Wednesday)
10:00am – 5:00pm (Thursday)
8:00am – 4:00pm (Friday)
9:00am – 3:00pm (Saturday)
EXTREME NORTH  MAROUAMaroua8:00am – 5:00pm (Monday- Wednesday)
10:00am – 5:00pm (Thursday)
8:00am – 4:00pm (Friday)
9:00am – 3:00pm (Saturday)
KOUSSERI Kousseri8:00am – 5:00pm (Monday- Wednesday)
10:00am – 5:00pm (Thursday)
8:00am – 4:00pm (Friday)
9:00am – 3:00pm (Saturday)
ADAMAWA NGAOUNDERENgaoundere8:00am – 5:00pm (Monday- Wednesday)
10:00am – 5:00pm (Thursday)
8:00am – 4:00pm (Friday)
9:00am – 3:00pm (Saturday)
GREATER LITTORALLITTORALDOUALAStarlight 18:00am – 5:00pm (Monday- Wednesday)
10:00am – 5:00pm (Thursday)
8:00am – 4:00pm (Friday)
9:00am – 3:00pm (Saturday)
Bonaberi8:00am – 5:00pm (Monday- Wednesday)
10:00am – 5:00pm (Thursday)
8:00am – 4:00pm (Friday)
9:00am – 3:00pm (Saturday)
Village8:00am – 5:00pm (Monday- Wednesday)
10:00am – 5:00pm (Thursday)
8:00am – 4:00pm (Friday)
9:00am – 3:00pm (Saturday)
Bonamoussadi8:00am – 5:00pm (Monday- Wednesday)
10:00am – 5:00pm (Thursday)
8:00am – 4:00pm (Friday)
9:00am – 3:00pm (Saturday)
Carrefour Douala8:00am - 10:00pm (Monday-Sunday)
10:00am – 10:00pm (Thursday)
8:00am – 8:00pm (Friday)
Grand Mall8:00am – 10:00pm (Monday-Sunday)
10:00am – 10:00pm (Thursday)
8:00am – 8:00pm (Friday)
SOUTH-WEST BUEABuea8:00am – 5:00pm (Tuesday- Thursday)
8:00am – 4:.00pm (Friday)
9:00am – 3:00pm (Saturday)
12:00pm – 5:00pm (1 st Wednesday of the Month)
10:30am – 5:00pm (3 rd Wednesday of the Month)
KUMBAKumba8:00am – 5:00pm (Tuesday- Wednesday)
12:00pm – 5:00pm (Thursday)
8:00am – 4:00pm (Friday)
9:00am – 3:00pm (Saturday)
GREATER WESTWEST BAFOUSSAMBafoussam8:00am – 5:00pm (Monday- Thursday)
8:00am – 4:00pm (Friday)
9:00am – 3:00pm (Saturday)
10:00am – 5:00pm (2 nd Thursday of the Month)
NORTH-WEST BAMENDABamenda8:00am – 5:00pm (Tuesday- Thursday)
8:00am – 4:00pm (Friday)
9:00am – 3:00pm (Saturday)
10:00am – 5:00pm (2 nd Thursday of the Month)

MTN GlobalConnect and CAMTEL have joined forces to establish a strategic partnership that will see the commercialisation of four submarine cables in the West and Central sub-region of Africa. The partnership will improve connectivity in Cameroon and support the increasing demand for internet capacity.

CAMTEL, the State-owned telecommunications Operator in Cameroon has access rights on four subsea cables that are key for the connectivity of the sub-region, namely: WACS, SAT3, NCSCS and the SAIL subsea cable that connects Cameroon to Brazil.

Within the framework of this partnership, MTN GlobalConnect lessens the gap between its partners and the West coast of Africa. This partnership accelerates Cameroon’s digital transformation journey and enable the country to position itself as a digital hub for the region.

“We believe that everyone deserves the benefits of a modern connected life,” said MTN GlobalConnect CEO Frédéric Schepens. “By working closely with CAMTEL, we are delighted to be part of Cameroons digital journey and leverage their extensive fibre network in the Cameroon and in turn grow our fibre railway ambitions for Africa.”

As a Pan-African wholesale and infrastructure services company with deeply anchored roots in the continent, MTN GlobalConnect continues to establish strategic partnerships that support the African developmental agenda, and the national priorities of Cameroon in particular.

Schepens went on to say, “In line with our Ambition 2025 strategy—this collaboration with CAMTEL demonstrates how, in partnering with our host countries and state-owned entities, MTN GlobalConnect is committed to growing digital connectivity between African countries and the rest of the world.”

As Cameroon’s telecommunication infrastructure operator, CAMTEL ambitions to position itself as the digital hub for the Central Africa region with cross-border fibre optics connectivity to extend its solid international submarine cable assets to benefit communication service providers in Cameroon as well as neighbouring countries such as Chad, Gabon, Nigeria, among others.

Judith Yah Sunday, CAMTEL CEO explained that “this strategic partnership between CAMTEL and MTN GlobalConnect represents a milestone in the implementation of Cameroon digital economy development program and more specifically in the increased monetization of our subsea assets in line with our ambition to turn Cameroon into the digital hub of Central Africa”.

MTN, leader in telecommunications in Cameroon received the award of excellence during the celebration of 20 years of mobile telephony (Cammob 20-20) in Yaounde from 17 to 19 May 2021. The deliberations chaired by the Minister of Posts and Telecommunications were characterized by MTN Cameroon’s participation in various activities, notably the inaugural conference under the theme “the challenges of mobile telephony in Cameroon, 20 years later: what to remember? “.

The award received by MTN at the end of this celebration is a recognition by the public authorities of the important contribution by the operator to the development of the country, since the Company launched its operations in February 2000. This contribution by MTN Cameroon, which is still ongoing, can be summarised in the following main points.

Firstly, MTN Cameroon brings millions of Cameroonians closer together on a daily basis. From any region, division, district and town, it is possible to get in touch with loved ones. More than 95% of the population is covered by MTN’s #indomitablenetwork

Secondly, the company has already invested more than FCFA 1,000 billion for the development and maintenance of its world-class infrastructure in the country’s 10 regions. A similar amount has been paid into the state coffers over the same period. This represents a contribution of more than FCFA 1,000 billion to State revenue through taxes, customs duties, licensing fees and other royalties.

Thirdly, since 2000, MTN Cameroon has been actively involved in the development of individuals and businesses of all sizes. In 20 years, MTN has created more than 1,000 direct jobs and over 200,000 indirect jobs in Cameroon. The company has been certified as an employer of choice by the international organization, Investors in People. Behind these direct jobs are the development of local talent, promotion of local labour, trust in the youth and respect for diversity.

Moreover, MTN is accelerating the country’s digital transformation to contribute to the advent of a viable, and above all, sustainable digital economy, thanks to infrastructure and services. With regard to infrastructure, the country’s access to high-speed Internet is via the WACS submarine optical fibre, which is an initial investment by MTN Cameroon, the landing point of which has been handed over to the State of Cameroon. MTN relies on this infrastructure to offer simple, innovative, accessible and reliable services. For example, access to high-speed mobile internet or the MTN Mobile Money e-wallet has completely transformed the daily lives of people and businesses by making their lives easier.

Finally, it should be noted that, MTN goes beyond its core business to help communities through the first corporate foundation in Cameroon: the MTN Foundation, whose actions in the areas of health, education and access to drinking water impact more than 3 million people every day in the 10 regions of the country. Since the current health crisis, MTN has been working alongside the government and communities with a multitude of high-impact initiatives to reduce the spread of the Coronavirus. As an African company born in Africa, the duty of solidarity is in our DNA.

 

MTN Cameroon announces the signing of a Memorandum of Understanding with Cameroon Telecommunications (Camtel) on the resale of Internet capacities, also known as Wholesale. The agreement was initialled on 15 April 2021 in Yaounde, by the General Manager of Camtel, Mrs. Judith Yah Sunday Achidi and her counterpart of MTN Cameroon, Mr. Stephen Blewett. This was done during a ceremony presided over by the Minister of Posts and Telecommunications, Minette Libom Li Likeng, in strict compliance with the anti-Covid19 preventive measures. Representatives of several administrations and personalities, including the General Manager of the Telecommunications Regulatory Board (TRB ) were also in attendance. Continue reading “MTN Cameroon and Camtel sign a Memorandum of Understanding on wholesale”

MTN Group promotes wearing a mask in new campaign to stop propagation of Covid-19

Douala, 31 August 2020. MTN is adding its voice to the global drive to raise awareness about the importance of wearing masks. The launch of the #WearItForMe campaign took place today across the MTN Group’s 21 African and Middle Eastern markets.

 

To help drive this much-needed change in behavior, and in a bid to sensitize communities on the importance of wearing a mask, MTN is committing its September 2020 marketing resources to encouraging everyone to do more to save lives.

 

As our Africa and Middle East markets continue to navigate the “new normal” brought about by COVID-19, wearing masks remains one of the most effective preventative measures to slow the spread of the virus and accelerate recovery. However, many people refuse to wear them, wear them incorrectly, or still feel it is not important.

 

“Wearing masks is seen today as the most effective preventative measure to slow the spread of the virus and protect others. MTN, as a responsible corporate citizen wants to contribute in the sensitization of the population on the importance of wearing a mask.” declared Stephen BLEWETT, Chief Executive Officer of MTN Cameroon. “It’s an opportunity for me to thank the authorities and various stakeholders who are working tirelessly in the management of this pandemic.” he concludes.

 

The #WearItForMe campaign is the next phase in MTN’s COVID-19 response under Y’ello Hope – MTN Group’s umbrella initiative which provides much-needed support to vulnerable populations during times of societal need.

 

It is a powerful call-to-action using the voice of some of the most influential figures within our communities and across the continent; our mothers, and mother-figures. The initiative will see mothers and mother-figures sending heartfelt messages to their children, and all the children of Africa, to wear their masks and “wear it for me’’ – saving lives.

 

MTN’s #WearItForMe campaign will build on the work already carried out under Y’ello Hope to brighten lives and limit the impact of the pandemic. Since March, MTN has contributed significantly to the national response plan against Covid-19 through numerous impactful initiatives in support of the Government; notably, the availing of its technologies and digital platforms to disseminate prevention and awareness messages to the population on its network, supporting the initiatives of the Ministry of Public Health, facilitating communication by health personnel, the distribution of protective equipment to the most exposed communities.

 

Till date :

  • Over 350 million sensitization messages (SMS) against Covid-19 have been sent by MTN Cameroon to its subscribers;
  • Medical professionals have benefited from close to 4 million minutes of free airtime on the MTN network;
  • MTN subscribers have sent close to 4 million free SMS to their loved ones to stay in touch with them during this Covid-19 pandemic;
  • Over 1 million pupils and students have had free access to educative sites on the MTN network following the confinement imposed by schools and universities;
  • Protective equipment against Covid-19 has been distributed to 10 hospitals; 21 municipalities, 4.000 teachers, 1.000 call-box operators, and to media professionals.

 

The #WearItForMe campaign will run throughout the month of September. Everyone can participate in this campaign. All you need to do is visit https://www.mtn.com/wear-it-for-me/ to send a message to someone encouraging them to do the right thing. #WearItForMe: Because when we all wear masks, we protect each other.

MTN Group today announced that the current group CFO of MTN Group, Ralph Mupita, has been appointed as the new group president and CEO with effect from 1 September 2020. Ralph has served as the MTN Group CFO since April 2017 and has played a critical role in the development and execution of the group’s strategy, capital allocation processes, financial performance as well as in the resolution of a number of complex regulatory matters.

 

MTN Group chairman Mr Mcebisi Jonas said: “After a rigorous and extensive search process, we are pleased to have appointed someone of Ralph’s calibre, experience and ability to fill the group president and CEO position. Ralph’s experience as the group CFO, strong knowledge of our businesses and markets, as well as successful background in financial services, M&A and emerging markets, place him in an excellent position to lead the growth and sustainability of the business going forward.”

 

Ralph is a graduate of the University of Cape Town with a degree in Engineering and an MBA. Prior to joining MTN Group, Ralph was the CEO of Old Mutual Emerging Markets for five years, a business that provided financial services to individuals and corporates across 19 countries in Africa, Latin America and Asia, managing over R1 trillion of customer assets under management at the time.

 

Commenting on his appointment, Ralph said: “Leading a business with MTN Group’s history, scale and socio-economic impact is a privilege and honour, and I look forward to working with the group board and executive committee in driving growth and unlocking value for shareholders and broader stakeholders.”

 

“MTN Group is well positioned to take advantage of the digital acceleration shifts and opportunities across our markets, and we are well placed to play an important and leading role in digital and financial inclusion of the African continent, working with our stakeholders and partners.

 

The current group president and CEO, Rob Shuter, will step down from his executive responsibilities on 31 August 2020 and will thereafter support Ralph as required until the end of his fixed-term contract early next year.

 

An update regarding the GCFO position will be made on or before 1 September 2020.

The Chairman of the Board of Directors of MTN Cameroon, Mr. Colin E. MUKETE, on behalf of the Board, is pleased to announce the appointment of Mr. Stephen Blewett as the Chief Executive Officer of MTN Cameroon, effective 1 August 2020.

The new Chief Executive Officer will be responsible for consolidating MTN’s achievements in the Cameroonian market, strengthening the company’s leadership, maintaining a framework for peaceful dialogue with public and private stakeholders, and working towards greater satisfaction of MTN Cameroon’s millions of customers.

Stephen Blewett has a degree in Commerce from the University of Kwazulu-Natal in South Africa and is a seasoned executive with nearly 20 years of experience in the telecommunications industry where he has held senior positions in South Africa, Namibia, Mozambique, Benin, and for operators such as Telkom Mobile, MCell, MTC as well as MTN.

Stephen Blewett served as Chief Executive Officer of MTN Benin for the past five years (2015-2020). A period during which MTN Benin experienced a double-digit growth rate in several segments, despite the economic climate. This performance earned Stephen numerous awards, including Best Chief Executive Officer in Benin in 2019, all sectors combined, and Best Chief Executive Officer of all the MTN Group subsidiaries in 2020.

On behalf of the Board of Directors, the Board Chairman of MTN Cameroon thanks the Chief Financial Officer Mr. Ebenezer Bodylawson for holding fort for the past three months and wishes Stephen Blewett every success.

 

Done in Douala, on 28 July 2020

 

Colin E. MUKETE 

Chairman of the Board

MTN Cameroon Ltd

 

Dear Valued Customers,

MTN Cameroon is closely following the evolution of the health crisis caused by the Coronavirus/COVID-19 and  havoc  the pandemic is wrecking on our daily lives. We have taken steps  to ensure availability of our network and services in order to enable you stay connected in these difficult times.

In doing so, and in accordance with instructions by the Government and recommendations of the MTN Group, we are putting in place precautionary measures to protect your health and that of our employees.

We encourage you to adhere to these measures, intended to help reduce the risk of the spread of COVID-19, notably as follows:

  • Modification of business hours of our various Service Centres, Nationwide, to enable our teams to serve you satisfactorily, as follows:
    • Our Service Centre at Hilton Hotel, Yaounde, is open Monday to Friday from 9am to 6 pm and Saturday from 9am to 1 pm
    • Our Service Centre at Carrefour, Douala, is open Monday to Sunday from 9am to 7pm
    • All the other MTN Service Centres in the country are open on Monday to Friday from 9am to 4pm and Saturday from 9am to 1pm
  • Systematic temperature monitoring of all persons visiting the various sites of MTN
  • Installation of hand sanitizers in all our Service Centres for your use before entering our premises
  • Wearing of protective gear (face masks and gloves) by our customer-facing staff

Increasing the availability of our online teams to assist customers remotely

We also inform you that, apart from our Service Centres, you can be assisted remotely by our teams, 24/7 and 7d/7. Our Customer Service is moreover at your disposal to rapidly respond to your queries via the following channels:

  • WhatsApp to 650528787 or 683008787
  • Calls or SMSes to 8787
  • MyMTN Application
  • MTN Cameroon’s Twitter and Facebook accounts

 

Thank you for trusting MTN.

Management